Nina.care Reviews 

494
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is very supportive, kind, and always ready to help throughout the entire matching process. People find the platform extremely easy to use, noting that it saves valuable time and structures agreements clearly. Users appreciate how simple it is to connect with host families and manage profiles without complications. However, some reviewers were not happy with the customer support, mentioning unresponsiveness or frequent agent changes during difficult moments. A few other people also felt that certain platform features or verification steps took too long to complete.

What people talk about most

Staff

People report positive experiences with staff, highlighting kind, attentive, and helpful agents who provide... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the agency for a secure, supportive... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is very easy to... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as very kind, attentive, and... See more

Website

Customers had ambiguous experiences with website features and usability. Many reviewers praise the platform... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like using Nina Care because it makes connecting with host families and managing my au pair profile very convenient. The platform is generally easy to use, and I appreciate the support team whenever... See more

Company replied

Rated 4 out of 5 stars

I've been using Nina Care app for 8months, and I'm impressed with their service. The platform is easy to navigate, and I've had great experiences with host families . Nina care agency team have been k... See more

Company replied

Rated 4 out of 5 stars

I am an experienced nanny and family helper. In my home country I regularly cared for children from toddler to school age, helping with playtime, simple meals, homework and bedtime routines. I am calm... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with Nina Care. It is one of the best platforms for finding kind, reliable, and supportive host families. The team is very professional and always ready to help with a... See more


Company details

  1. Child Care Agency
  2. Babysitter

Written by the company

💜 About Nina.care – Where Families and Au Pairs Find Their Perfect Match At Nina.care, we believe in giving people the freedom and time for what truly matters. We’re an international au pair, nanny, and babysitter platform that connects loving families with kind, adventurous young people from all over the world. Whether you’re a family looking for a trustworthy au pair or a young person dreaming of exploring a new country, Nina.care makes it simple, safe, and fun. Our smart matching system, personal guidance, and dedicated team help you every step of the way – from first contact to arrival and beyond. With thousands of happy matches across Europe, the UK, and beyond, we’re proud to be known as a trusted global au pair community. ✨ Join Nina.care today and safely adventure the world with us. Because the right match can change everything. 🌍💫


Contact info

3.9

Great

TrustScore 4 out of 5

494 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(494)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nina.care is an absolutely amazing au…

Nina.care is an absolutely amazing au pair agency! The whole platform is very professional, reliable, and user-friendly. Special thanks to Jazmin, who is an incredible agent. Thanks to her reactivity and support, my folder was validated in record time. I highly recommend Nina.care, and if you choose them, definitely ask for Jazmin!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I decided before summer I wanted to be…

I decided before summer I wanted to be an Au Pair in September and at the end of august I got a match. The app recommend you families every day and once i got the match, 2 of the workers, Jazmin and Laura contacted me to help me during all the process. Both of them were lovely to me and the host family, they were there anytime we needed and helped us if we got any issue or doubt.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful

My experience with this app has been wonderful; it is very easy to use, the profiles are very comprehensive on both sides, and I don't have to pay.
As for my agent, Jazmin, she has been very kind and attentive to me at all times, taking into account my filters and my situation regarding my private life.

I haven't had the chance to travel yet, but I will certainly take the opportunity as soon as I can.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Au pair process

I have been wanting to be an au pair for a long time and thanks to Nina.care and especially Lyla, my dream will finally come true.
The process is very easy, she accompanied me during everything. She was answering all of my questions, supporting me and giving me the best experience possible!
I’m glad I used this application. Thank you very much!! 💗💗

27 August 2026
Unprompted review
Rated 5 out of 5 stars

They have been amazing

A really easy platform to use and Nina Care has been super helpful. They have made the process really quick, easy and reliable to start this new Au Pair journey.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Nina.care

I had a really positive experience with Nina.care and would definitely recommend the agency to anyone looking for an au pair or nanny position abroad.

Through Nina.care, I found my host family and had the opportunity to work with newborn twins — an experience that was incredibly meaningful to me both personally and professionally. From the beginning, Lyla helped with the matching process and communication with the family, which made the whole process much easier and gave me more confidence in taking such a big step.

What I appreciated most was that the match was based not only on availability, but also on whether I was a good fit for the family and the role. The opportunity I found through Nina.care was very aligned with my experience, my love for working with babies and what I was looking for professionally.

Moving abroad and starting a new job with a host family can feel overwhelming, especially when you are entering a completely new environment. Having an agency involved gave me an extra sense of security throughout the process.

I’m very grateful to Nina.care for helping me find this opportunity and for being part of an experience that taught me so much and allowed me to grow professionally. I would definitely recommend Nina.care to anyone looking for a serious and supportive agency when searching for a nanny or au pair position abroad.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

My dream to travel to Europe came true…

My dream to travel to Europe came true with the help of nina care. Not only did I find an amaz6fsmily, they also helped me throughout the process. My aupair journey couldn't have been better!!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

I canceled my service with Nina Care still got charged

I canceled my service with NinaCare, and even though I got confirmation that my service was canceled, they still charged me full price for next month without me even being able to log in or use the application. I have reached out to them several times about getting a refund, and I'm getting no response whatsoever. Do not use this service!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Claiming to be the biggest most…

Claiming to be the biggest most trustworthy au pair agency, actually they are not to be trusted and the fact they now only work with european au pairs is because their license got revoked due to multiple violations with dutch immigration just google: nina care ind

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible agency

Very confused about the positive reviews, because I had a horrible experience with Nina.care as an au pair. In the beggining, they were actually very helpful, but then when I got to the Netherlands in September (they lost their license around this time) I basically had 0 contact/support from them. No check-ins, no trips or courses provided; I had no idea who my agent was in the end, because he/she changed multiple times. Got no response when I reached out considering my departure. I honestly felt like I had no agency whatsoever.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

What we liked about Ninacare is that we…

What we liked about Ninacare is that we could book a call and get personal advice. The whole au pair programme was very new and honestly we didnt really dare to start. It was just a bit much in general. It keeps expectations clear and avoids misunderstandings to use them as a third party. Support from one of the two founders Lyla was always friendly and helpful.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I loved the process of finding an au…

I loved the process of finding an au pair at Nina. It feel more like a dating app than the painful experienceI was used to. I also had a weekend call with one of their agents ,she explained and listened which really helped me understand next steps.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

NINA came out as both the most…

NINA came out as both the most affordable and transparent option.Everything is clearly structured, from how to find your au pair, how to arrange the visa to contract and weekly planning. My German au pair settled in quickly and became part of the family.

15 June 2026
Unprompted review

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