AuPair.com Reviews 

77
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The website offers lots of applicants for au pair jobs. It is great that the filter allows us to let only people from certain countries or with certain skills send messages because otherwise the amoun... See more

Company replied

Rated 4 out of 5 stars

We found an amazing italian aupair thanks to your platform and very excited to find our next one through you!

Company replied

Rated 5 out of 5 stars

The process of hiring our Au Pair was straight forward through AuPair.com. We used the excellent search feature to filter out our requirements and very quickly narrowed it down to a few candidates.... See more

Company replied

Rated 5 out of 5 stars

The platform is easy to use. It provides a lot of Host Families' profiles as well as convenient tools to sort out those that match your expectations. Moreover, it has plenty of useful information and... See more

Company replied

Company details

  1. Child Care Agency

Written by the company

AuPair.com is a global Au Pair platform connecting Au Pairs and Host Families around the world. Since 1999, we have helped families find Au Pairs and flexible childcare solutions while giving young people the opportunity to become an Au Pair abroad, learn a new language, experience another culture, and live with a Host Family. More than 4 million users have joined AuPair.com, with over 58,500 active users currently looking for an Au Pair or Host Family. Our international community spans more than 200 countries, and the AuPair.com website is available in 8 languages. The platform allows Host Families to search for Au Pairs and Au Pairs to find Host Families based on their individual preferences. We also provide practical resources and guidance on the Au Pair program, including requirements, responsibilities, visas, safety, childcare, and life abroad. At AuPair.com, we believe the Au Pair experience is more than childcare. It is an opportunity for cultural exchange, language learning, personal growth, and meaningful connections between people from different cultures.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

77 reviews

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4.6

All reviews

(77)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We found an amazing italian aupair…

We found an amazing italian aupair thanks to your platform and very excited to find our next one through you!

5 January 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are happy to see that you are overall satisfied with our service. We always aim to become better and would love to hear your feedback in more detail. You can get in touch with us via e-mail: info@aupair.com.

Rated 5 out of 5 stars

I love au pair

I love au pair! This app really helps others have fun and learning experiences in different places.

18 August 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service. Please keep in mind that you can always send feedback to info@aupair.com.

Rated 4 out of 5 stars

Find au pair - but check double

The website offers lots of applicants for au pair jobs. It is great that the filter allows us to let only people from certain countries or with certain skills send messages because otherwise the amount of messages can be overwhelming. As applicants have to upload certain personal documents, a level of security and integrity is there. Moreover, every applicant should upload contact details or reviews of former jobs. So that the au pair family can check the credibility of the applicant. Overall, it is a good website.

10 February 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are happy to see that you are overall satisfied with our service. We always aim to become better and would love to hear your feedback in more detail. You can get in touch with us via e-mail: info@aupair.com.

Rated 5 out of 5 stars

Just great

Just great! Great candidates, fast and efficient!

28 March 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service. Please keep in mind that you can always send feedback to info@aupair.com

Rated 5 out of 5 stars

For us aupair.com is the perfect web

For us aupair.com is the perfect web to find the kind of person we’re looking for for our family. We always find the right candidate and we really enjoy the experience.

29 June 2026
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service. Please keep in mind that you can always send feedback to info@aupair.com.

Rated 5 out of 5 stars

I can choose the au pair myself

I can choose the au pair myself, directly understand their situation, and then communicate with them. The website is very convenient for me to contact them, and it is well-established.

20 May 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service. Please keep in mind that you can always send feedback to info@aupair.com.

Rated 5 out of 5 stars

Great value for the money

The site works as promising. I love that the payment is per month and not a subscription. The site is easy to navigate, and as a host, you get lots of messages from interested au pairs. It's also easy to see which fit your criteria.
I do wish the message sorting was easier. It's hard to find messages from people you have already messaged but not received a reply to. And when your inbox has over 100 messages, it's hard to find specifics. There are some sorting possibilities, but I'm missing one for "written to" or "messaged" or similar :)
We found our perfect match after less than a week. We will be back next time we need one.

20 March 2026
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Reply from AuPair.com

Thank you very much for taking the time to leave us a review. We are thrilled to know that you are satisfied with our service. You can always email us at info@aupair.com if you need any further assistance.

Rated 5 out of 5 stars

Nice and easy

It was easy to setup a profile, and the profiles are very information heavy and thus it becomes easy to find a good match. It's a bit pricy, but it's nice that the pay isn't a prescription but a one-time buy. We found our new au pair within a week, and she was even the first candidate we interviewed. Very pleased with the website and what it offers.

23 March 2026
Unprompted review
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Reply from AuPair.com

Thank you very much for taking the time to leave us a review. We are thrilled to know that you are satisfied with our service. You can always email us at info@aupair.com if you need any further assistance.

Rated 5 out of 5 stars

Very positive and reliable website

Very positive and reliable website. I am using it for years to look for au pair for my small child

22 March 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service and that you have enjoyed our platform. :)

Rated 5 out of 5 stars

5 successful au pairs, great experience

We have had 5 successful au pairs and the process has always gone smoothly. Our children and us were very satisified. We would highly recommend.

31 August 2025
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service and that you have enjoyed our platform.

Rated 5 out of 5 stars

We have been using AuPair.com for seven…

We have been using AuPair.com for seven year in a row. Every single year. Why? haven't found better. Really. It's user friendly, easy (they now have easy on their title!) and an almost indefinite data bank to select THE one you need. We have moved to another country and we are going agazin for aupair.com. Try it!

19 March 2026
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service. Please keep in mind that you can always send feedback to info@aupair.com

Rated 5 out of 5 stars

AuPair.com Success

The process of hiring our Au Pair was straight forward through AuPair.com. We used the excellent search feature to filter out our requirements and very quickly narrowed it down to a few candidates. Having spoken to the first one over messages and then FaceTime, we agreed to hire her. She was perfect from start to finish and a great first experience of having an Au Pair so much so we are now looking again.

3 March 2025
Unprompted review
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Reply from AuPair.com

Thank you so much for your kind words! We’re delighted that you’ve had such a positive experience on our platform. It's great to hear that our service is helping you in your journey. Should you have any suggestions or questions in the future, please feel free to reach out to info@aupair.com.

Rated 2 out of 5 stars

Why do you need a premium membership to…

Why do you need a premium membership to be able to contact potential employers? How am I supposed to find work if I don't have money to pay for membership?

29 October 2025
Unprompted review
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Reply from AuPair.com

Thanks for your message.

As an au pair, you don’t need a Premium membership to find a host family or get in touch. The paid membership is mainly required for host families who want to actively contact au pairs.

You can create and use your profile for free, and host families with Premium membership can contact you directly. To improve your chances, we recommend completing your profile with detailed information, photos, and availability.

Many host families also take the first step and reach out themselves.

If you have any questions, we’re happy to help.

Rated 1 out of 5 stars

The advert from the family was misleading

The advert from the family was totally misleading. It promised the aupair the use of a car which was never provided. The location was a 60 minute walk from the local village so aupair was stranded in a remote location. Promised own bedroom which was an annex to the children's room, promised own bathroom which was actually the family bathroom. Aupair had to provide unpaid babysitting at night. Notice period was not paid by the host fsmily. A complaint to aupair.com was dealt with purely from the family perspective. The family refused to correct the ad online.

Hint to aupairs ... have a notebook with 2 pages per week. On the left page have the host family write down the days/hours requested to be worked, and any changes. On the right side the aupair should record start and end times each day.

1 August 2025
Unprompted review
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Reply from AuPair.com

Hello! AuPair.com is an online matching platform that enables host families and au pairs to connect independently. The platform does not act as an agency and is not responsible for the individual agreements or conditions established between users.

All arrangements, including accommodation, use of a car, working hours, and remuneration, must be discussed and confirmed in writing between the au pair and the host family prior to the start of the placement. AuPair.com strongly advises both parties to use the official au pair contract to ensure transparency and mutual understanding.

The platform’s role is limited to facilitating contact and providing general guidance. Compliance with agreed terms and the accuracy of profile information remain the sole responsibility of the users. Please keep in mind that you can always send feedback to info@aupair.com.

Rated 3 out of 5 stars

I am deeply disappointed by your…

I am deeply disappointed by your website's criteria and procedures for defining accounts as agency accounts!
As a long-standing user with multiple successful placements, all my emails send have been entirely reasonable and compliant – simply a family seeking an au pair. Yet my private user account has been suspended as an agency account. Despite repeated requests their staff to review my email content, no action has been taken. I urge you to establish efficient mechanisms and standards to distinguish between private and agency accounts without treating everyone as an agency.

15 September 2025
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Reply from AuPair.com

Thank you for your feedback and for sharing your concerns. We are sorry if our actions caused any inconvenience.
Your account was unblocked as soon as you got in touch with us and confirmed that you are a Host Family. To make up for the time your account was blocked, we have extended your Premium membership by the corresponding number of days.
Unfortunately, from our experience, there are still cases where it is very difficult to distinguish between real Host Families and agencies without direct communication, as some agencies try to make their profiles look like private family accounts. We will continue to react to any complaints about such accounts to keep our platform a safe and trustworthy space for both Host Families and Au Pairs.

Rated 5 out of 5 stars

Thisau pair agency can focus on the…

Thisau pair agency can focus on the ease of use, reliability of the service, and the positive impact of the au pair on the family. Specific examples could include positive experiences with the matching process, the agency's responsiveness, and the au pair's care and contributions to the family.
😊😊😊

1 June 2025
Unprompted review
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Reply from AuPair.com

Thank you for your review. We are so happy to see that you are satisfied with our service and that you have enjoyed our platform. Please keep in mind that you can always send feedback to info@aupair.com.

Rated 5 out of 5 stars

I have had an incredible experience

I have had an incredible experience! I found my last two au pairs through this platform
-i recommend it

14 October 2024
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Reply from AuPair.com

Thank you very much for taking the time to leave us a review. We are thrilled to know that you are satisfied with our service. You can always email us at info@aupair.com if you need any further assistance.

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