get so paranoid about putting my actual debit card on random online stores. This is exactly what I needed. I just load the exact amount I want to spend, use the virtual card, and I don't have to stre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was made every easy for me to understand
Company replied
After 8 year, we received a letter to cancel the contract with immediat effect. Apprently because of some VISA fraudulent transaction. Nobody contacted us, never saw the transactions, no time to find... See more
Company replied
responsiveness!
Company replied
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nexi Germany
Hello,
Thank you for your positive feedback. We are delighted to hear that the process was easy to understand and that you had a great experience with us.
We appreciate you taking the time to share your review.
Kind regards,
Your Nexi Team
responsiveness!
6 May 2026
Reply from Nexi Germany
Vielen Dank für das tolle Feedback! Schnelligkeit ist uns wichtig, damit Sie sich gut betreut fühlen.
Ihr Nexi-Team
get so paranoid about putting my actual…
get so paranoid about putting my actual debit card on random online stores. This is exactly what I needed. I just load the exact amount I want to spend, use the virtual card, and I don't have to stress about my main bank account getting hacked. Really solid tool for peace of mind
11 March 2026
Unprompted review
Reply from Nexi Germany
Thank you for the great feedback. We’re happy to hear that the virtual card helps you feel more secure when shopping online. Giving customers control over their spending and protecting their main account is one of our top priorities.
This is dire the Word Company in the…
This is dire the Word Company in the world non of the collaborators make Sense this lady Corrine le brun is the Most unskilled unpleasant incompetant Person I have ever spoken to, she resignated my contract without notice claiming I had unpaid bills for Reports I Never orderd that she sent to the wrong Adresse since 4 years… when i told her she didn’t Even apologie and résignâtes my contract without prior notice and without explanation, and After unsubstantional e-mails and several phone calls shame on this company for treating customers like that, it’s an awful way to Deal with people.
24 February 2026
Unprompted review
Reply from Nexi Germany
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience — this is absolutely not the standard we aim to deliver.
To review your case in detail and support you as quickly as possible, please send us an email at feedback-de@nexigroup.com.
We will take care of the rest and make sure your issue is handled promptly.
Thank you in advance for giving us the opportunity to look into this.
Best regards,
Nexi Team
Never seen such a bad service
1 December 2023
Unprompted review
Reply from Nexi Germany
Hello Mr. Kumar,
we are very sorry that you have had a bad experience with us. Please send us an e-mail to Marketing-Dach@nexigroup.com with the details and we will pass your request on internally to the relevant department.
It is very important to us that we can offer you a satisfactory solution.
Best regards,
Tim Schuster
Our online shop has been unable to accept payments
Our online shop has been unable to accept payments for a week now. We tried contacting Nexi, first by phone, after trying for half an hour, requested a callback. Of course, we’ve had no call in the four days since then. Our emails remain unanswered.
This is a company with serious problems with their support and cannot at all be recommended.
UPDATE: surprised to get a reply so quickly. However, after sending the email as requested, we’ve received absolutely nothing. So, our opinion of Nexi has gone down from 1-star to 0.5. It‘ll soon be negative.
8 December 2023
Unprompted review
Reply from Nexi Germany
Hello Mr. Passmore,
we are very sorry that you have had a bad experience with us. Please send us an e-mail to Marketing-Dach@nexigroup.com with the details and we will pass your request on internally to the relevant department.
It is very important to us that we can offer you a satisfactory solution.
Best regards,
Tim Schuster
Do not deal with ConCards / Nets
Do not deal with ConCards / Nets.
We had a merchant account with them from early 2020 to October 2021. ConCardis closed the processing account, which was fine. However since then they have not paid the significant reserve fees we are owed. These are over €100,000. This is theft, they ignore all emails and complaints. A complaint has now been raised with BaFin. This is a fraudulent company that will not release reserve funds.
DO NOT DEAL WITH THIS COMPANY.
23 May 2023
Unprompted review
Reply from Nexi Germany
Dear Concardis Customer,
we´re really sorry you have an issue with our service. We would like to help you speed up the resolution process!
Contact tim.schuster@nets.eu with your partner ID - he will help you resolve the issues as fast as possible!
Best regards,
Your Concardis Team
The Concardis/NETS horror show.
Concardis/NETS? Surely the worst card paiement company woldwide. And now, since they became NETS it is not only the worst, it is the worst nightmare company with whom a business owner can sign.
Some words that would characterise them: Incompetent, helpless, incapable, amateurish, useless, unqualified, inexperienced.
Do not let them manage your incoming card paiements, because their bungling, I believe, can even generate suspicious extra invoicing, oh! that never represents big amounts, but with the multiplication factor, they might make extras. However, they are so incompetent that they may even not notice.
Some examples: When the card reader screws up during a transaction, you have to wait util next morning to check if the transaction went through. As a business owner, you will place yourself in an awkward situation when calling your customer back the next day, to claim for the money.
Year end reports are inexistant, and if you ask for it, they will try to ask you several hundred bucks to send you an unreadable extract. My fiduciary as to make up numbers to feed the tax return at year end.
Call for support at daytime or night time? Forget it, they are inexistant.
The commercial who managed to sell you the service are unreachable, you try to reach them to express your dissatisfaction... They are gone, left the company.
They cannot show QR codes on half of the card readers.
Well, NETS are a bunch of non professionals. But again, they might even not know that they are so bad.
Run, run as far as you can. Throw them away when they enter your shop.
1 February 2023
Unprompted review
Reply from Nexi Germany
Dear Mr Dascher,
We are very sorry that you are dissatisfied with our service. However, we deny the accusation of embezzlement and fraud. If you need assistance in solving a problem, please contact tim.schuster@nets.eu with your business partner number - he will be happy to help you.
Yours sincerely,
Your Concardis Team
They just have not delivered EC…
They just have not delivered EC Terminal an took the money. Terrible Company.
18 May 2022
Unprompted review
Reply from Nexi Germany
Dear Concardis customer,
We are very sorry that something seems to have gone wrong with you. We would like to take care of your case as soon as possible. Please contact us with your GP number at tim.schuster@nets.eu. He will help you as soon as possible.
Yours sincerely,
Your Concardis Team
Customer Service RATED ZERO
5 September 2022
Unprompted review
Reply from Nexi Germany
Dear Concardis Customer,
we are really sorry you´re not contempt with our customer service. We would be happy if you could describe your experiences in more detail, so we could improve our service.
Thank you and best regards,
Your Concardis Team
Reply from Nexi Germany
Dear Concardis customer,
thank you for taking the time to give us feedback. We´re really sorry that you had a negative experience regarding our customer service. Could you explain the issues you had in more detail? We would like to improve on them!
Best regards,
Your Concardis Team
Never again
Never again! Never to deal with this company anymore! Worst!
9 August 2022
Unprompted review
Reply from Nexi Germany
Dear Concardis Customer,
we´re really sorry that you are not satisfied with your experience with our service. Could you describe in more detail what the issues are? We would like to improve on them!
Best regards,
Your Concardis Team
worst experience ever
very disappointed... will never use your services again
3 August 2022
Unprompted review
Reply from Nexi Germany
Dear Concardis Customer,
we´re really sorry you´re not contempt with our service. Could you please explain the issues you ran into in more detail?
Best regards,
Your Concardis Team
Reply from Nexi Germany
Dear Sir or Madam,
Thank you very much for your feedback, however, we refuse to be accused of fraud or lying.
If we can still help you with your problem, please feel free to contact us at tim.schuster@nets.eu.
Best Regards,
Your Concardis Team
Reply from Nexi Germany
Dear Concardis Customer,
We are very sorry that you have such a negative impression of our service.
Could you please be more explicit regarding your concerns with our company? We are happy if we can improve our service!
Thank you in advance and best regards
Your Concardis Team
Worst service I ever had! Worst company I came across with!
4 July 2022
Unprompted review
Reply from Nexi Germany
Dear Sir or Madam,
We are very sorry that you have such a negative impression of our customer service.
We are currently working on improving and expanding the service.
Thank you in advance and best regards
Your Concardis Team
Ineffective
Ineffective! Not what they advertised. Poor Service, you're not getting your reserved back once you got out!
4 July 2022
Unprompted review
Reply from Nexi Germany
Dear Sir or Madam,
We are very sorry that you have such a negative impression of our customer service.
We are currently working on improving and expanding the service.
Thank you in advance and best regards
Your Concardis Team
Terrible company
Terrible company - who steals reserves, falsifies chargeback fees, steals settlements, - RUN to other processing.
**Edit based on the response from Concardis**
You have overbilled and acknowledged overbilling for several months with emails we can share here if you like?
You have refused to speak to me or our Legal Team for several months.
We are in the process of filing CRIMINAL charges for FRAUD in multiple Countries submitting our large file of evidence to BaFin and other financial regulatory offices in North American & EU.
We urge others to do the same or participate in the multiple class actions law suits pending. Without resolution we will start sharing the emails and skypes about these issues from your staff on this forum and others.
13 June 2022
Unprompted review
Reply from Nexi Germany
Dear Sir or Madam,
We regret that you feel compelled to provide this feedback. However, we refuse to be accused of fraud.
We are very happy to support you if you have any open questions or points that need to be clarified.
If you have a specific problem, please contact us with your GP number at tim.schuster@nets.eu so that we can deal with your case directly.
Thank you in advance and best regards
Your Concardis Team
Translated with www.DeepL.com/Translator (free version)
After 8 year, cancel contract with immediat effect
After 8 year, we received a letter to cancel the contract with immediat effect. Apprently because of some VISA fraudulent transaction. Nobody contacted us, never saw the transactions, no time to find an other provider. We got knocked out. This is acting like we did something wrong, but we didn't... Don't choose them if you don't have to. (9.6.2022)
9 June 2022
Unprompted review
Reply from Nexi Germany
Dear Sir or Madam,
we are very sorry that you had such an experience with us.
We will be happy to assist you in resolving this issue.
Please contact us at tim.schuster@nets.eu with your GP number so that we can deal with your case directly.
Thank you in advance and best regards
Your Concardis Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.