najoba.de Reviews 

2,243
TrustScore 5 out of 5

4.8

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Company details

  1. Toiletries Store

Written by the company

najoba ist Dein Biomarkt mit einer riesigen Auswahl von über 20.000 Artikeln. Unser Sortiment deckt Deinen täglichen Bio-Bedarf vollständig ab. Wir bieten eine umfassende Auswahl an Lebensmitteln, Naturkosmetik, Drogerieartikeln und Haushaltswaren. Von bekannten Marken bis zu kleinen Manufakturen findest Du bei uns alles!


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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

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(2,243)

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Rated 1 out of 5 stars

sent out my order 20 day after I place an order

najoba.de sent out my order 20 days after I placed it (and most importantly paid for it), and only after I wrote an e-mail asking, where my order is. Didn't apologize. Didn't even consider it necessary to respond. Just received an automated e-mail that my order has been shipped.

31 May 2021
najoba.de logo

Reply from najoba.de

We're sorry that you are not happy with your order and delivery process.
Please message our customer care team, we're happy to find a solution to this problem.
Kind regards from Regensburg,
The najoba- Team

Rated 1 out of 5 stars

Damaged item

21 May 2021
najoba.de logo

Reply from najoba.de

Liebe Kundin,
es tut uns sehr leid, dass die Lieferung nicht in Ordnung ist.
Bitte wende Dich an unseren Kundenservice. Die Kollegen sind Dir gerne behilflich.
Herzliche Grüße aus Regensburg
Dein najoba-Team

Rated 4 out of 5 stars

Good shop

Nice products, fast shipping. They could send the label for return, though, because not everybody has a printer at home (if the idea is not to waste paper, that could be done by packing in a smaller box, according to the size of the product... normally the package is a bit oversized).

8 January 2021
Rated 5 out of 5 stars

All good!

Everything came carefully packed and as per my order, in good delays. The shop has a large selection of goods, food and non-food. I'd buy again!

31 December 2020
Rated 1 out of 5 stars

Stay away!

I ended up with the same problem as the others here, the 59 euros hidden "membership" and my subsequent request to cancel didn't work.

So: please check the reviews before ordering ANYWHERE - I was lazy and it ended up costing me... 59 euros, I admit I was naive enough not to expect such tactics from a German company.

Long story short, unless you want to pay for a useless membership, order somewhere else, there are plenty of good sites that offer natural products, have excellent service and offer better promotions.

Edit: najoba tried to take down my review, claiming I never ordered with them. The attempt of blocking valid negative reviews failed again as I could easily provide proof of purchase. This was the last straw and will result in reporting this company to local authorities.

11 May 2020
Rated 1 out of 5 stars

Refund Received :-)

Update: 07/03/19

*My €59 refund for the "club membership" has now been received in full*

Finally, common sense (and the threat of legal action) won the day.

Keep pushing them. Do not give up; and do not give them time to breath. Make complaints; use the EU Online complaints organisation (details for this are on the Najoba website).

The Verbraucherzentrale Baden-Württenberg website states:

(Najoba / Trustpilot please note, that this information below is copy paste form the website; and in no way infringes the Trustpilot review policy and is already available in the public domain)

"Questionable business practice of Mitrados GmbH leads consumers into paid membership
Because of misleading and unlawful General Terms and Conditions had the consumer center, the Mitrados GmbH warned. Since no cease and desist letter has been received, the case is likely to go to court. Consumers should look carefully until they make a decision when shopping, whether the purchase is still connected to a paid membership.

In the search for natural cosmetics or organic food consumers reached the online shop (Censored) Mitrados GmbH & Co. KG. At the beginning of the year the consumer center Baden-Wuerttemberg received several complaints from consumers, who were pushed into the context of an order a paid membership.

The goods ordered there were, according to consumers, paid and delivered. But four weeks after the order suddenly another 59 euros for a 12-month membership were deducted from their account. The trick: According to general terms and conditions, a purchase in the online shop (Censored) is only possible for members. In fact, there was no indication or restrictions during the order. Instead, the Mitrados GmbH simply started a free 28-day trial membership with the purchase of goods. This then went automatically into a paid membership, if no notice was given. Although there are now isolated references to this membership in the ordering process. However, the design is still chosen so that consumers can easily overlook it. "Unintentionally submitting a paid membership to consumers is clearly unlawful. When shopping online, costs and conditions must be clearly presented, "says Sabine Holzäpfel, a consultant for food and nutrition at the Baden-Wuerttemberg Consumer Affairs Center.

Since the introduction of the button solution, order buttons on the Internet must be clearly labeled. The "buy now" reference, as used by Mitrados in his online shop, is not sufficient if, in addition to the sale of the product at the same time a paid membership is to be received.

In addition, although consumers were taught about their right of withdrawal of the purchase of goods, but not for the revocation of a paid membership. As a result, the withdrawal period is extended to 12 months and 14 days. Concerned consumers can withdraw the unintentionally completed membership even now as a precaution. They get support in the advice of the consumer center, they also provide on their website a free sample letter . Consumers who notice similar dubious business practices in other stores may report them to the Consumer Department"

19 February 2019
Unprompted review
Rated 1 out of 5 stars

Be careful with their €59 MEMBERSHIP!!!

Update 23.04.2019:
My review was reported by the company, along with some other negative reviews here, this is ridiculous! Try to block a few bad reviews temporarily is not going to save your reputation as long as you don’t stop the membership BS!!!

Update:
Paypal dispute case was denied and closed within hours, because it is NOT UNAUTHORIZED payment? Since the case is closed I won’t even have a chance to escalate it. That’s how PayPal protects the buyers, helping disgraceful site like this to scam their customers!

God, wish I read all the negative reviews before I fell in to the membership trap! Same as many others here, I am now struggling to get my €59 back.

31 January 2019
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