ERGO Reiseversicherung AG  Reviews 

My claim was handled quickly and efficiently. They did ask for supporting documents, but all went well after I submitted them. Thank you for the quick response.

Its pretty hard to Communicate with them.

Very very swift response to the claim request.
Immediate got a email response that claim is received and in general 4 days are needed for final approval. And in 3 days everything was processed including the payment.
Awesome service!!!

good. thanks for your support

Easy, fast, great!
Absolutely suggest this insurance.

Everything well . Fast And precise

Fast and professional

Very fast response, no complications.
Thank you for your help and understanding of circumstances.

I'm very satisfied with how my refund request was processed. It was granted due to a family member's health issues, which isn't usually the case. The process was very quick and clear.

Easy digital submission

Its very good

No problems what so ever. Very good service

super,
scnell,

Great support in the closure of our ticket cancellation case due to sickness

Overall a good experience with ERGO Reiseversicherung. The claim process was clear, the website was easy to use, and communication was timely. Processing took a reasonable amount of time, and everything was handled professionally. Would consider using their travel insurance again.

ERGO Travel Insurance has shown a complete lack of compassion, fairness, and common sense.

My cancellation claim was rejected after my 18-month-old daughter became seriously ill just hours before an international flight. She had high fever and persistent vomiting, and at midnight we contacted NHS 111, the UK’s official out-of-hours emergency medical service. After a clinical assessment, we were explicitly advised not to travel.

ERGO refused the claim because:

We didn’t take a vomiting infant to A&E at 2–3 a.m.

NHS 111 medical advice was dismissed as “insufficient”

A GP letter issued later the same day (after symptoms eased) didn’t magically state she was unfit at 06:00 that morning

This is utterly unrealistic, unreasonable, and cruel.

They even claimed my child was “fit to fly” — despite the fact that the only medical advice available at the time told us not to travel, and despite the journey being over 24 hours door-to-door (multiple flights plus a 12-hour road trip).

ERGO seems to expect parents to either:

Ignore NHS medical advice, or

Drag a dangerously unwell toddler to hospital in the middle of the night, or

Force a sick child onto long-haul flights just to protect their paperwork

This is insurance in name only. When you actually need help, they hide behind technicalities, hindsight, and impossible standards of “proof”.

If your claim involves a child, illness, or real-world emergencies, do not expect ERGO to support you. I am now escalating this to the Financial Ombudsman Service.

I strongly advise anyone considering ERGO Travel Insurance to look elsewhere.

Easy to use, quick and effective