NOVA Greece Reviews 

The worst after sale service! And they encourage ( obviously) their employees to behave like that. The office in Korinthos has aufall service

My experience with Nova has been extremely frustrating from the beginning.

The main issue is not just one specific problem, but the overall lack of organisation, poor communication, and the way their customer service handles cases. Instead of taking ownership and resolving issues, they repeatedly redirect the customer from one channel to another.

In my case, the portability of two mobile numbers took around one month, even though I was told in the store that it would be completed within two days. This already showed a serious gap between what customers are told and what actually happens.

There were also problems with the fibre connection. Nova initially provided me with one modem, and then later sent a second modem by courier, which was another sign of poor coordination. When the fibre connection was established, neither the landline nor the internet worked properly. A technician had to be sent, but he was unable to fix the issue, so I had to contact technical support again and continue chasing the problem myself.

I also had a very frustrating experience with an eSIM issue. Nova refused to resolve it properly, gave me contradictory information about whether and how it could be reissued, and eventually forced me to visit the store again.

More recently, I contacted customer service about a billing/documentation issue. I first used the chat, where I was directed to submit a formal request/dispute form. After submitting the formal request, Nova replied by sending me back to the chat again. This endless back-and-forth between support channels is unacceptable.

The chat experience itself is exhausting: dealing with the chatbot, waiting to be connected to a representative, and then explaining the same issue again from the beginning. There seems to be no proper continuity between departments, no ownership of customer cases, and no effective resolution process.

Overall, Nova’s customer service feels inefficient, disorganised, and not customer-focused. A customer should not have to chase the company through multiple channels, repeat the same information again and again, and visit the store multiple times just to resolve basic service issues.

Based on this experience, I would not recommend Nova.

The worst company imaginable in terms of customer service. Ignorance, rude behavior, and unbelievable inconvenience lasting for days even for the simplest issues. Every time I have had to deal with them, the experience has been genuinely traumatic.

They offer low-priced contracts just to survive in the competition, but they provide the worst network, the most outdated technology, the poorest customer service, and the worst attitude towards their customers.

I had to wait more than a month, after endless back-and-forth, absurd bureaucracy, and constant confusion, just to receive an eSIM while abroad. And when I later needed to transfer it from one device to another, I experienced the exact same unbelievable ordeal for something that with any other company happens automatically without any intervention.

With every other provider, SIM cards are transferred from one device to another in two seconds. With NOVA, you have to go through the same nightmare every single time.

The worst customer service (online & personal shop experiences) you can ever get from telecommunication company in Greece generally. And bad network conection in many places.
Just Stay away ....

The customer service is the worst ever in all the universe over 8 hours in chat waiting for someone to answer me and over 2 hours in call waiting answer and no one answer me main time I don’t have internt for over 8 hours until now

We have had Nova for 2 years now and it was always patchy internet, but on March 31st 2026 it stopped altogether. We were told that Nova had upgraded the system and we needed a new router which we needed to collect from ACS. When we connected this router it didn't work so we called the service number. They sent a technician after two days who, after checking the line, told us it waa a faulty router and asked us to pick up another one from the store. This router also didn't work. That was week one. Week two: they sent another technician with another router which also did not work. Now we have 3 routers, but no telephone or internet. Week 3: After calling the technician number for the 7th time they sent another technician with yet ANOTHER router. This time he spent 2 hours at the house checking everything including the main box. He eventually said it must be a fault at 'the centre' and he would report it and someone would call. It is now Week 4. We have 4 useless routers, have had 4 technicians but no internet and no phone. I tried to lodge a complaint but the lady who rang me took no details and just said they would be in touch before putting the phone down. I need to complain about the complaint! I have been told by the technical dept. today, after they rang and told me the technician would come when I had already told them I would not be home until 4.30 ( technicians only work until 3!), they will call this evening between 5 and 7!!!!!!!! Hah!. It is now 6.30, they still have half an hour. Please everybody DO NOT GET NOVA! It has to be the worst telecommunication company in the world. I want to just get another company but have been told it will cost me 400 euros to break the contract! I will not pay them anything, I have contacted my lawyer and I will take them to court before I pay them a single penny!.

Unfortunately, both my carrier's roaming partner, and my accomodation's fibre company is Nova. Their service is the worst I've ever experienced. I often loose cell range and drop calls in the CITY CENTRE OF ATHENS. Their fibre service is not any better. They have terrible uplinks, which means that connectivity to servers outside of Athens (the vast majority of them) is dial-up levels of bad. I get 300 ping to a server that other carriers get 50 ping to. Not only that, once every few days the connection will start to drop packets like crazy, making it impossible to work. I've truly never used internet service this poor (and expensive, looking at their online store).

The customer service is not good at all; there is no response, and you end up paying money without receiving anything in return.

Scammer company and scammers agent of customer care.

If anyone wants to get in touch with Nova Greece by email it's CEO & CFO is
Mr. George Lamprou
CEO & CFO Nova Greece
By email to: office 'at'united.group

Scammers. They give promises they don't keep. Appointments where nobody shows up. Low quality internet. Next time I will try another company.

I want to share a very disappointing experience with NOVA Greece.

Two years ago, I had a serious issue with Vodafone, and based on that experience, I chose to trust NOVA for my services. Unfortunately, that trust has now been completely broken.

After moving to a new apartment, I contacted NOVA to transfer my internet connection. I did NOT request any TV service.

However, when I received my monthly bill, I discovered that a 2-year NOVA TV contract had been activated under my name without my knowledge or consent.

This contract was created during my visit to the NOVA store in Pangrati, where I was assisted by a representative who never informed me or asked for approval regarding any TV subscription.

To make matters worse:
• I still do not have internet service due to transfer delays
• I never requested or approved any TV service
• I am now being asked to pay €80 to cancel this contract

Being asked to pay for a service I never requested feels completely unfair and misleading. This kind of practice seriously damages customer trust.

Store Address: 78, Athina 116 33

I have a business contract (phone-Internet) almost 3 years and and I am OK, the only problem is the support, u need to have patience..

Worst company in the world — stay far away from them. I was a client for 2.5 years. They make you sign a contract every 2 years (that’s the length of the contract), and if you don’t manage to set your tariff in time, it skyrockets to astronomical prices.

Here’s the interesting part: if something happens and you resign the contract, they will take all the money for breaking it. For example, they charged me 150 euros and didn’t even properly close my number, after which they made me pay for an extra month for a phone I didn’t use at all. Customer loyalty? Nonexistent.

The prices are terrifying, the contracts and penalties are ridiculous — it feels more like a Greek mafia than a company. Stay as far away from them as possible, and whatever you do, do not sign any contracts.

It is the second time today I see a raise on the bill. Although the performance and overhaul service from NOVA is rubbish. There is something totally wrong with them. They act as common thieves.
I can't recall anything good from them. Die in hell NOVA.
All the are is written here.

I reacted on a promotion of a 50" Philips tv and 2 mobile phones on January 21st.
I was promised a contract in English but only a Greek one arrived on January the 26th which had to be signed while the courier was waiting. The items were promised within 10 to 20 days after signing. Now it has been 23 days and Nova tells me that someone will call me in 2 days when the items will be delivered. Bad service, very difficult to contact them, "press 2 for English" but nobody speaks English. I regret I ever reacted on the promotion. The phones were never delivered although the promotion clearly shows a TV, followed by a "&" and 2 phones. Misleading amateurs organisation.

Update: The tv did not come, it is February 28th now.

Update: The tv arrived March 3rd and I had to pay the courier 20 Euro. The phones are NOT coming.

I moved to a new house in December 14th 2025. Until today, February 12th 2026, almost 2 months afterwords, I haven't been connected to the internet and landline yet!
Costumer support: polite but you get the impression that they are either totally inefficient or you discover afterwards that they must have lied to your face and that you cannot trust a word of what they are saying, because they have been proved untrustworthy so many times before, i.e. what they say is going to happen, does not happen.
For 4 weeks, I have been hearing every day "Someone will contact you in 2 working days to arrange a technician's visit" and this moment never came, I called almost every day to find out what the problem is and I never got any answer to that.
Then, the long awaited message for a technician's visit came, but I was informaed that I have to wait to receive the equipment by courier. For two weeks, they have been assuring me that the technician would bring the necessary equipment himself. 5 days ago, I called again and they told me that they didn't find any order for euipment delivery to me. The representative said she would fix this and that I would receive it in the next days. 5 days later, not having received anything, nor a message neither a package, I called again to hear "I cannot find any order for euipment delivery in your name" and that they would issue the order.
This motive of contradicting information and the information that your case is not moving any further , although you had been left with the impression that it did, has happend multiple times until now, leading to increasing frustration.
Often, different representatives give contraticting information and you don't know what to believe, Often, costumer support 13800 and technical support 13700 give contradicting information.
They seem pretty unorganized internally and inefficient. Fact is that you have to deal with immense frustration when you need a service, like a new internet connection.
If I should be constructive, I would suggest better internal organisation, communication and efficiency and thus avoidance of huge delays in costumer service.

My internet stopped on 24/10/2025. Three service engineers visits, numerous calls to the service line and many complaints to the local Nova office later. I cancelled my contract with Nova. Now I've received a bill for 129€ which included an internet charge. Now after several calls to the number 13800 and promises of a call back I've finally lost all patience and confidence in this third rate company. Avoid at all costs.

To by internet never works properly, I have the tv for 1,5 years and always we have connectivity problems with nova hardware while our pc is doing fine with internet connection.