NOVA Greece Reviews 

Unprofessional,slow costumer service,responding to your calls can take one day and not solve.The customer service send me to nearest nova store to solve a verification problem,and the store representative couldn’t do anything and ask me to call the customer service. Back and forth.The Internet connection also cutting off frequently. They only know how to sell,they don’t care or have knowledge about solving issues. I’m done and out of my contract.Terrible,disgusting,cheap and unprofessional.

Worst customer service I ever experienced. Spent hours and waited weeks to be able to cancel a contract and return equipment. Unbelievably frustrating experience

Unable to get any answers No easy contact customer service number no call back
Kept getting false information
Claims if exceeding limit on account
Which is not true

Very Bad connection on the internet. I paid my bill yesterday and today morning i can't have access at the internet with mb. This have happened more than three times. They don't have application to use their services and be more convenient with your transactions. They have only the official page where they lean on buying more and more services by customer. Last but not least for me is that you can't set a song to be listened by anyone their call you. Like other companies give you the opportunity to do. I want to change company immediatly

My wife made payment with her own card for her phone and it did work, Later it seems is was made on my account. I tried to chat via the app about it but the chat did not work in English, I tried to call customer service I heard an automatic message in Greek and was cut off. What are they doing and why is there no service in reach?

They don't want to help their customers, just to take the money even if they don't offer any service.... Employees are rude, ironic and unwilling to help customers...if you are lucky everything will be ok...if not you are kept trapped, you pay and you have no service....

Nova Greece.....go away !!!!!!
i pay fir 1gbps and i have 85mbps-456mbps 6 month till now!!!!

Συγγραφή
Nova Greece is the worst company I've ever dealt with. They show absolutely no empathy. Their only goal seems to be keeping customers trapped.
I've been held hostage by them for 3.5 months. They refuse to let me cancel my contract unless I pay for a service I haven't had since day one—no internet and no landline from the very beginning.
This is completely unacceptable

The worst company. Liars and scammers. It's best to close it down completely.

Reported a fault ,main line in the street is broken ,5 days ago, Have told we are in a que for getting this fixed, So 5 days no WIFI so i can not work[remotely] and customer service disgracefull,
I believe the lines are owned by ote and rented to nova, ote have said If you were with cosmote this would be fixed within days, The politics of this is ridículas

WORST SERVICE EVER! My grandma decided to move to Nova’s 100 mbs wifi after a 30 mbs from Vodafone and they told us they would come right after the Vodafone’s wifi was fully terminated. Notice: this was late June. TODAY IS FKIN LATE JULY AND WE STILL HAVEN’T GOT OUR ROUTER. I wasted my 14 gb of roaming I had, my mom’s hotspot barely works without a router nearby and more to that we wasted over 50gb of grandma’s cellular data(she has 60 overall). June 23(today) we call the hotline and still hear (our “sincere” apologies, wait for the message or phone call). UNPROFESSIONAL, UNACCEPTABLE, UNRELIABLE!

Worst Greek telecom/internet/TV company. Incapable of complying with their own contract. Incompetent staff unable to ensure installation of fiber or to answer questions/resolve issues (after 7 visits of technicians and dozens of phone calls to support services, I cancelled my contract). And they still charge you $$$ even when THEY are in breach of the contract. Useless.

My neighbor and I have nearly identical line conditions (only 1.2 dB attenuation difference), same DSLAM, same plan — yet I get 11 Mbps while they get 18 Mbps. I tested the same modem on both lines to prove it's a DSLAM-side DLM restriction (deeper interleaving, capped max rate). Presented all evidence to support, and their response? "It's within acceptable range." Apparently losing 40% of your speed due to their misconfigured equipment is acceptable to them. Unacceptable customer service

The worst customer experience I have ever encountered.

I have received an email on activating my eSIM card, and yet I haven't received an email with my Greek mobile number.

I have been in a chat with a customer representative and they have no clue. I have told them multiple ways, I cannot seem to sign in and yet it appears she doesn't care or bother to answer. Really disappointed. I do NOT recommend them.

Unbearable. Every representative says something different.
No communication.
They canceled my Nael Professionnelle subscription for no reason and without warning.
They asked me to go to Greece to get my number back!
In the end, Ms. Kapetanaki went to great lengths to resolve the issue.
We'll see...

Worst service, staff who are clueless and rude. Avoid at all cost

After several Days (10) with Issues of my "Fiber" Connection, there was a Promise of 25% Discount on my next Bill. The Bill later didn't had the 25% Discount included, instead it was the Standard Price for the Month. No matter that the Issue was fixed later on, if I promise Discount on the Bill of my Customer due to issues of the Internet Connection, who is working in Home Office 5 Days a Week, then I have to keep my Word. I worked for Telekom several Times in three different Departments and I know, what is allowed and what is not. When the Internet Connection Data Transfer falls under the Limits of what is considered a Violation of the Contract, I would even be eligible to not pay the Bill at all, especially as a Person, working in Home Office and facing financial Damage due to the Internet Connection Issues. And to make sure that Nova understands this Lesson from now on, I will file a Claim against them, this Time, I am not asking for a Discount, instead I will force them by Law to pay the Financial Damage.

3 days later and the issue with low upload persists. Seems like they are bunch of low knowledge people behind this. They should really hire some tech guys instead of having a fleet of phone answering people.
Feels like they have 80% of tech employes for answering phone calls, and 20% of low skilled engineers acting like they are doing their job.

I am going to report this company to my bank as scammers. I've made a new contract, and they charged me a whole month for the 5 days left until the date that they issue a bill. This means that for the next 24 months in the contract, they will charge me 25 months. It's unbelievable that this robbery was made by an official organisation. This is too much, even for Greece.

Avoid this company at all costs. They are the worst and their customer support is rude. I visited the store to get internet and after being informed that it takes a week for the whole work to be done I had agreed since I was working from home and I could tolerate such a period. Eventually the period has passed and when I have contacted customer support for an alternative even for a box with sim for this waiting period and then I can give it back they just said it is not possible, you have to wait with a( . )At the end and they closed the chat. I have also been receiving for three days now that a technician will be at the door for the installation and that I have to be there to ensure their entrance, well to my surprise each day I am missing work to make sure I will be there when they come yet none does, and I get another notification by the end of the day that the installation will take place the next day instead… Worst of experiences ever as they taking people’s time and patience for granted in addition to fake promises, rude customer support service and no willingness to help in any way.