NOTINO PT Reviews 

I normally love Notino, but they have really disappointed me. I’ve been using them for a while, spend a lot of money on products there (last order was above €230), but last order they forgot 1 product of €13. I immediately called but the order hadn’t processed yet on their website. I took a picture of the contents of the box and waited a few days. When contacting again, the staff asked for a picture of the box, which, by then, I had already gotten rid of.

They said they couldn’t do anything since they couldn’t believe what I said was true. I have never requested anything, but don’t agree with paying for something I didn’t receive, it’s saddening they distrust a client so easily. The customer service therefore I rate a 1, it’s 2 stars just because of my previous experiences. Very disappointed… and won’t buy here again anymore

Top-notch quality products. Delivery is consistently on time. Great service!

The long delays between placing orders, shipping, and receiving deliveries are systematic. The lack of response from the support teams is also a recurring issue, and unfortunately, this overall experience makes the cost-benefit ratio unfavorable compared with other available options.

I love this site and there are excellent prices. However I found that paying via Visa card difficult as the cursor keeps jumping back to the beginning, making the input of numbers very difficult.

Website is full of errors, I chose available option "entrega gratuita" and still adds 5.95€ to the final price. Plot twist - no you can't fully trust AI to develop your website, you have to hire back your web developers.

Fast delivery and good service. There is a good selection of items that I need and the prices are decent.

One star because they don't ship to Madeira Island. Tired of these companies that treat us like we're in the north pole.

Was ordering from Notino not first time but I guess it works fine with them till first problem. And if problem happens don’t expect much from this company, they don’t care about customers. I was ordering 5 products from site but arrived only 4. Gucci Beauty Rouge à Lèvres Matte Lipstick was missing. I sent right away email and all pictures, as package arrived all sealed I am sure no one was opening it. But they answered that according to investigation they are sure it was sent from their side. So conclusion is: after ordering many times from them I suddenly decided try scam scheme over lousy lipstick? Interesting fact: exactly that lipstick shows available only on their site. You can’t buy it even from original Gucci site as they don’t make such anymore. I suspect I didn’t receive it simply cause they don’t have it )) anyway it’s shame, didn’t imagine such attitude. Never anymore !

Good Product , nice , recomended

I received my order today, and one of the Maybelline Satin lipsticks (Colour 106 Maybe it's... soft) was completely broken upon arrival. I’ve tried to contact their customer service, but there is no direct feedback email or functional support channel provided on the website.
It is unacceptable for a major retailer like Notino to send damaged goods and then go "silent." Since they are operating under an Italian entity (Notino Italia s.r.l.) to serve the Portuguese market, this lack of support feels like an attempt to evade local consumer rights.
Order Number: [9343028851]
I have already documented the damage, and I am prepared to escalate this to the European Consumer Centre (ECC-Net) and the Livro de Reclamações if a full refund is not processed immediately.
Fix this, Notino.

Items arrived damaged. Their complaint policy is hilarious, they really dont want their clients to be able to get their items replaced. Wanted an estimate of 24 photos and the products to be weighted.

Required products are available, at a good price and the order process is quick and easy.

All products are very good quality, I have nothing to say about it. The only irritating problem I had with delivery company, which has nothing to do with Notino.

Bought some items because there was a specific promotial offer. the promotional items were not sent due to being out of stock, but the promotion still appeared on notinos site and the items appeared as in stock.
To be fair they offered a return, but it still felt like a scammy practice since the items and promotions still appeared on the website when i was told they were out of stock.
Other than that notino is usually very reliable

Excellent service. Very professional. Great variety of products at good prices with fast shipping and constant communication. Thank you.

This company sells counterfeit products, claiming they are genuine. Very bad!
Don't buy products from this store, they are not the originals!
I bought a Hugo Boss Bottled Night eau de parfum.
I've been using this perfume for over 10 years and it never smelled like this one I bought from this company.

Trustable site

Very good product, very fast delivery

I've ordered perfume from this store before and was very impressed. It came well-packed and I even received a small perfume vial as a gift. I am Asian, so they have the type of skincare I need as well. Plus, I love that many products often have great promotions. I don't think I'll shop anywhere else – I'm sticking with Notino as a loyal customer for sure!

Simples e eficiente
Entrega dentro do esperado