Perfumerías Primor Reviews 

Primor uses unreliable delivery partners who abandon parcels at incorrect addresses without the recipient’s authorisation, without verifying the delivery address or ensuring that the location is safe. My parcel was thrown over the wall into a private property undergoing renovation, to which I had no access. Nobody was present at the property, and my parcel was stolen before I could retrieve it. There was absolutely nothing I could do to recover it. Despite this unacceptable delivery, Primor refused to take responsibility. I paid €110 for products I never received! All I am left with is enormous frustration and €110 wasted. Be careful!

I had a very disappointing experience with Primor and their customer service. My order number is 201000015478 from October 10, 2026.

I ordered a shower gel and a Clarins face cream, and when the package arrived I discovered that the shower gel had opened during transit and leaked all over the contents of the parcel. Everything was covered in shower gel, the packaging was soaked and damaged, and the products were no longer in an acceptable condition.

I immediately contacted Primor, explained the situation in detail, and provided clear photographic evidence of the damage, requesting a full refund.

After approximately a week of frustrating and unproductive communication, their customer service informed me that a refund would only be possible if I physically returned the damaged products.

By that point I had already disposed of them after thoroughly documenting their condition. I had no reason to keep a pile of soaked, contaminated packaging and damaged cosmetics while waiting for a response.

Apparently photographic evidence of a clearly damaged shipment is not enough for Primor.

What makes this particularly frustrating is that their own customer service guidelines ask customers to try to preserve damaged products and packaging, rather than explicitly stating that doing so is mandatory to receive a refund.

I paid for products in good condition, not for a parcel full of spilled shower gel. Yet instead of taking responsibility for the condition in which my order arrived, Primor has made obtaining a refund unnecessarily difficult.

Extremely disappointing customer service. I would not recommend shopping with Primor, especially if you expect reasonable assistance when something goes wrong with your order.

It's a pity i can't put 0 stars here. I found the box empty, either the delivery person stole the order or it was sent this way. Primor refused to reimburse or engage the procedure against the post, and i can do nothing on my part. A lot of money lost.

Please stay away from this Primor. They are scammer. My order they took it wrong and even after sending an email to them. I still not received the money return back. 128 euro and they just send me a big box inside only 3,4 lipsticks cheapest lipsticks

Good prices, they have lower prices compared to other shops.

Disappointed.
Lipgloss colour different to the colour advertised. I emailed and they said they deal with queries in order, it took 7 days to respond!! That is a lot of problems/queries.
They said they couldn't refund lipgloss as it had been opened!! Obviously, how else would I have known it was wrong colour.
Definitely would not use them again.

The cosmetic bag was missing from my shipment, even though it was listed among the ordered products. It was only removed from the list of products on the invoice attached to the email informing me that the order had been shipped. I have received no response to either the email I sent or the inquiry submitted through the website.

* STILL NO PRODUCT!
* ONLY SENT PART OF MY MONEY BACK (STILL CHARGING ME FOR A DELIVERY THAT I DIDN’T GET!)
* WEEKS OF AGGRAVATION!
* DON’T WASTE YOUR TIME OR MONEY!*

I made a purchase on September 4th, order number 014100066, I haven't received my purchase yet. I have written to the seller many times, but they don't respond to any of my letters. I have been waiting for a letter since September 14th.I wrote a letter to the shipping company, they told me my order was lost. I want my money back. No one is answering. Very bad service.

***DO NOT BUY FROM THIS COMPANY! ***

They will take your money.
They will not send you your product/s.
They will not refund you.
They will ignore all your attempts to communicate with Customer Service.

***STEER CLEAR - I DON'T WANT ANYONE ELSE TO LOSE THEIR MONEY!***

The other day I made an online purchase and the funds have gone through, yet I did not receive any confirmation email or order number. When I reached out to customer service to explain this, they told me, "Can you provide us with the order number, or else we can't help you?" HELLO, DID YOU EVEN READ MY EMAIL SAYING I DIDN'T RECEIVE A CONFIRMATION CODE, YET YOUR COMPANY TOOK MY MONEY? I provided them with the banking reference, which clearly shows the money going to Primor with the banking reference. Just utter nonsense. I still haven't had my issue solved, and not sure what is going to happen next... I will be shopping at Druni instead.

No response to emails regarding a lost shipment (perfume) that has been "stuck" somewhere in Spain since September 1st. GLS informed me the package was lost, and that was it. Primor hasn't refunded my money or reshipped perfumes, and there is no way to contact them. I’ve lost nearly 300 PLN. I do not recommend shopping here.
21/09 still no answear (I sent a request to the help center)

AVOID - believe the reviews. They are not reliable and take about 10 days between each email. Sent me the wrong products and still haven’t been able to get a return or exchange. I’m spreading awareness everywhere online. Useless!!!!! Zero quality!! Zero care!! Zero understanding. Zero reliability. AVOID AVOID AVOID.
STILL WAITING FOR MY RETURN TO VE COLLECTED AFTER 2 months!!!

Ordered some b July
And my money is gone
There’s nothing delivered to me

I am waiting 2 months for an update for a order the tracking number claims to be delivered, but I never received.

Their customer support responds me once a week, saying they have escalated it to GLS (courier) to solve it. The package was ordered 3 months ago, it was never received by me, and they are still giving the same answer or no answer. 3 months to refund me??? And still counting??? Scammers.

They didint deliver the order, i complaint severalll times, and know they say they will deliver to a pick up spot, thats not what we agreed!

I ordered to my home adress, not some sleezy place far from home.

ahahaahahah, dont take me for a fool, that robotized reply

Lavandaria Self-service Renascer, Rua 1º de Maio, 97, 2845-125, Amora

the person on this paack delievery place, only works somethimes from 15:00 to 18:00, went there today again, and called a number on the door, she said , only in the afternoon!

what!??!?!?

i said i wanted to be delievered at home, not this sleezy shitty place

After this, ill only use perfumes and company

Shitty scammers 3 weeks for my order to be delivered and i still dont know when!!

A tua encomenda será entregue no ponto de recolha Lavandaria Self-service Renascer, em Rua 1º de Maio, 97, Amora 2845-125.



Com esta informação, damos a tua consulta por atendida. Se precisares de mais alguma coisa, responde a esta mensagem e retomamos o teu caso.

Mensagem gerida com assistência automatizada

Scammers!!!!!!

Prices are super good and they have everything youmay think of, but the delievery came in a box that was waaaaayyyy to big for its content.

The order took a couple of days for processing, but once shipped arrived very quickly. Very good price, cheaper than other shops. I will buy again.

I received a product that had clearly been opened before delivery. It was sold as a set, but it arrived without the original protective wrapping. None of the items were in their proper places, and none of the products had their original packaging, seals, or any other security features confirming that they had not been previously opened or used.

This is completely unacceptable, especially when purchasing a product advertised and sold as new. I expected to receive a brand-new, factory-sealed set, not one that appeared to have been opened and possibly handled before being sent to me.

Very disappointing experience and definitely not the condition in which a new product should be delivered.

Awful experience! Application constantly lags, and order came broken and destroyed. Packaging is awful but customer service is even worse. I have been sending them emails regarding my order and each time they ask for photos AGAIN which btw I have sent in first place. So if you want to save your sanity better opt for Notino better quality competitive prices and better packaging and guess what CUSTOMER SUPPORT actually EXISTS !!!!