Perfumerías Primor Reviews 

They didint deliver the order, i complaint severalll times, and know they say they will deliver to a pick up spot, thats not what we agreed!

I ordered to my home adress, not some sleezy place far from home.

ahahaahahah, dont take me for a fool, that robotized reply

Lavandaria Self-service Renascer, Rua 1º de Maio, 97, 2845-125, Amora

the person on this paack delievery place, only works somethimes from 15:00 to 18:00, went there today again, and called a number on the door, she said , only in the afternoon!

what!??!?!?

i said i wanted to be delievered at home, not this sleezy shitty place

After this, ill only use perfumes and company

Shitty scammers 3 weeks for my order to be delivered and i still dont know when!!

A tua encomenda será entregue no ponto de recolha Lavandaria Self-service Renascer, em Rua 1º de Maio, 97, Amora 2845-125.



Com esta informação, damos a tua consulta por atendida. Se precisares de mais alguma coisa, responde a esta mensagem e retomamos o teu caso.

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Scammers!!!!!!

Prices are super good and they have everything youmay think of, but the delievery came in a box that was waaaaayyyy to big for its content.

The order took a couple of days for processing, but once shipped arrived very quickly. Very good price, cheaper than other shops. I will buy again.

I received a product that had clearly been opened before delivery. It was sold as a set, but it arrived without the original protective wrapping. None of the items were in their proper places, and none of the products had their original packaging, seals, or any other security features confirming that they had not been previously opened or used.

This is completely unacceptable, especially when purchasing a product advertised and sold as new. I expected to receive a brand-new, factory-sealed set, not one that appeared to have been opened and possibly handled before being sent to me.

Very disappointing experience and definitely not the condition in which a new product should be delivered.

Awful experience! Application constantly lags, and order came broken and destroyed. Packaging is awful but customer service is even worse. I have been sending them emails regarding my order and each time they ask for photos AGAIN which btw I have sent in first place. So if you want to save your sanity better opt for Notino better quality competitive prices and better packaging and guess what CUSTOMER SUPPORT actually EXISTS !!!!

I rarely leave negative reviews, but this experience at Primor Preciados (C. de Preciados, 9, Centro, 28013 Madrid, Spain) was unacceptable.

During my first visit, a member of staff on the third floor gave me the wrong price and the wrong product variant due to poor communication. At the checkout, the cashier on the ground floor rushed me to pay while I was still completing my Tax Free paperwork, so I didn’t have enough time to properly check the product.

When I returned to request a refund, three members of staff at the customer service desk were extremely rude. They repeatedly interrupted me, refused to listen to my explanation, and insisted that I could only receive a voucher. I explained that the mistake had been made by a member of staff, not by me, and I suggested reviewing the CCTV footage and speaking to the employee who served me on the day of purchase. They refused to consider this and instead blamed me.

What disappointed me most was the attitude. I felt ignored, disrespected, and treated as though my concerns did not matter. For a store located in one of Madrid’s busiest tourist areas, I expected much more professional customer service.

I hope Primor will investigate this incident by reviewing the CCTV footage and speaking to the staff involved. I am not simply asking for a refund—I am asking for a fair investigation and accountability.

Hi. Dear Primor Customer Support Team,

I hope this email finds you well.

I am writing to inquire about a sudden price change for two items I was planning to purchase:

Lancôme La Vie Est Belle 100 ml Refill: Previously €65.00, now listed at €72.75

Prada Paradoxe Intense: Previously €82.00, now listed at €93.94

Could you please clarify why the prices increased so abruptly? Additionally, I would like to know if these prices are temporary or if there will be new discounts on these fragrances in the near future.

Thank you for your time and assistance. I look forward to hearing from you.

Best regards

I placed an order on 17 th July to be delivered to local Primor shop . The payment of €57.92 was taken from my account on 20 July, but I still have no order, no information, and no response from Primor.

My order is marked as “Cerrado” (Closed), yet the store confirmed they have never received it. I have contacted customer service several times by email and through other channels, but nobody has replied.

It is unacceptable to take a customer’s money and then provide no order, no information, and no customer support.

If I do not receive a response within 48 hours, I will have no option but to escalate the matter through my bank and the appropriate consumer protection authorities.

My order was placed on 17 July and is still marked as “Processing”.

I have already requested a refund but have not received any response.

If I do not receive either a shipment confirmation or a full refund within 48 hours, I will initiate a chargeback through my bank and file a complaint with the European Consumer Centre.

Payment taken but my order never arrived – no proper support

I placed an order on Primor and the payment was successfully taken from my bank account\. However, I never received my order confirmation email, tracking information, or my package\.

I contacted customer service and provided the available payment details, but my problem has still not been solved\. I only want my order to be located and delivered, or my money to be refunded\.

This experience has been very disappointing\. I hope Primor takes responsibility and resolves this issue as soon as possible\.

Took 10 days for them to send my package and when it arrived 2 items were missing!
Took 4,5 days for them to just confirm that it was their mistake and said we don’t have them in stock 🫥with out even apologising

I am writing to express my total disagreement and frustration with their response in online service.

Sending a generic message telling me that the package was delivered and wishing me to "enjoy it" completely ignores everything I have previously explained to them.

The fact that the order was delivered IS the problem!

On July 9th I placed an order on the website. Less than 10 minutes later, I submitted a cancellation request, which was acknowledged and confirmed by their system.

Despite this timely cancellation, I received a communication later that same day stating that my order was being processed. Subsequently, on July 13th, I received another notification informing me that the cancelled order had been shipped. I immediately contacted your customer service team to explain the error and request cancellation once again.

To my surprise and disappointment, the parcel was delivered on July 16th. Furthermore, I am now being asked to pay a €3.99 return fee to send back an order that was cancelled immediately after placement and cancelled a second time via customer support.

This situation is entirely the result of processing errors on your end. I canceled the order well within a reasonable timeframe and followed up repeatedly. Therefore, I should not be expected to bear any financial cost for these mistakes.

I request that you resolve this issue immediately by:

Providing a prepaid return shipping label (or waiving the €3.99 return fee completely).

Issuing a full refund of the entire purchase amount to my original payment method upon receipt of the returned items.

I have all relevant screenshots confirming the order details, the initial cancellation confirmation, and the subsequent support ticket for your reference.

Unacceptable service—do not shop here!

I look forward to your prompt response and a swift resolution to this matter.

UPDATE!!

After saying they "would look into the matter" and asking for proof via email, they simply blocked my email without offering any solution. The way they handle situations is unacceptable. Terrible customer service!

Again another person left without answers ! First time buying from your store! Huge box arrived bigger than a shoe box with only a mascara in it ! It was meant to have two perfumes! Not for me but as gifts . They replied to first email but nothing since. This is fraud and we will report it from our end through the correct channels. You can not run a business like this. The box arrived in perfect condition so definitely a problem your there side not put the order together correctly! Very unhappy customer

I placed an order worth around €100, but I never received my parcel.

After an investigation, Colissimo officially acknowledged that my parcel was lost and instructed me to contact Primor to obtain a refund.

Under Articles L.221-15 and L.216-4 of the French Consumer Code, Primor, as the seller, is legally responsible for the delivery of the order and for refunding me when the parcel is lost.

Despite this, I have sent more than 30 emails and my case has been completely ignored. As you can see from the screenshots I have attached, I only receive automated replies asking me to open a support ticket. When I open one, I receive another automated email asking me to open yet another ticket. There is no real customer service handling my case.

To this day, I have neither my parcel nor my refund. This is completely unacceptable and shows a total lack of respect for customers.

If this matter is not resolved immediately, I will continue to escalate this case through every available legal and consumer protection channel. I will not stop until I receive the refund I am legally entitled to.

I expect a real solution, not another automated response.

Primor replied to my original review saying they would investigate and resolve the issue. Since then, I've received no meaningful update and my problem remains unresolved.

My parcel arrived damaged and partially open, with the perfumes missing. I provided photos and all the information requested, but nothing has been resolved.

At this point, I can't help but suspect there may be a serious problem between Primor and their delivery process. Whether it's Primor, the courier, or both, the customer is the one left without the products and without a proper solution.

Think twice before ordering, and if your parcel arrives damaged, take photos immediately and don't expect a quick resolution.

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A Primor respondeu à minha avaliação inicial dizendo que iria investigar e resolver a situação. Desde então, não recebi qualquer atualização relevante e o problema continua por resolver.

A encomenda chegou danificada e parcialmente aberta, com os perfumes em falta. Enviei fotografias e toda a informação que me foi pedida, mas nada foi resolvido.

Neste momento, não consigo deixar de suspeitar que existe um problema sério entre a Primor e o processo de entrega. Seja responsabilidade da Primor, da transportadora ou de ambas, quem acaba prejudicado é sempre o cliente, que fica sem os produtos e sem uma solução adequada.

Pensem duas vezes antes de encomendar e, se a vossa encomenda chegar danificada, tirem fotografias imediatamente e não contem com uma resolução rápida.

I placed an order, when i realized it was going to take too long for me to get it, i cancelled it thrpugh their chatbot, twice. Despite that, the order was shipped and left at the rntrance hall of the building because i was no longer at that address. Since then i have had a surreal 17-enail exchange with customer care in which i explain them that they have to collect the package from where they left it. Yet I keep getting an email from the delivery company saying they are going to collect the item every morning for the past 2 weeks. Primor refuses to guve instructions to the delivery comoany and reimburse me.

Hello Primor, your online customer service is very disappointing. I have contacted you several times by email, chat, and Messenger, but no one has replied. I have two orders still in preparation and I urgently need an update. Please respond.

My order number
013257750 28/06/2026
013218493 25/6/2026

This store is like alladins cave. Just love browsing, and the prices are amazing. Everything is definitely cheaper than in the UK. Unfortunately this is where the compliments end. The staff are so rude and unhelpful. Definitely get the impression you are a nuisances. No smile, No thankyou, No manners. It's the worst shopping experience I have ever encountered and trust me there have been many.

Purchased a bottle of Issey Miyake in store in Miramar Fuengirola . The spray nozzle was broken . Tried to exchange the bottle 2 hours later and was treated appallingly by the staff . No Refund no exchange . Check any purchase here before you leave

Never made payment in advance. Website advertise 24/48 delivery deadline. After 9 days from order placment date, shipment still not delivered. During this period, customer support never answered to any question. Just: someday maybe it will reach you destination, may be not.

Edit: after 11 days of missing delivery deadli es, transport company just decline delivery. Shipment address not on their route. Meantime Primor do absolutly nothing to resolve the issue, they are still waiting for response from transport company ....