Notino Reviews 

1,382
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent selection and quality of products, often including items difficult to find elsewhere, alongside very competitive prices. The delivery service is widely appreciated for being fast, efficient, and frequently arriving earlier than anticipated, complemented by a user-friendly website that makes ordering smooth. However, some people mentioned issues with packaging, reporting items arriving damaged, broken, or with missing seals due to insufficient protection. Others experienced problems with order accuracy, receiving incorrect or faulty products, or facing difficulties with returns and refunds.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the wide selection, competitive pricing,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Price

Clients share positive opinions on price, with many reviewers consistently praising the fair, competitive,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering, competitive... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and user-friendly for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to navigate and find products which allows for smooth browsing/shopping for customers. Feel products are reasonably priced along with delivery cost options. Was not late with parcel... See more

Rated 4 out of 5 stars

Prices are good. But there is need for consideration on delivery benchmark. When customer spend 25 Euros in Makeup.ie, the items are delivered free. Considering the price differentials which are a... See more

Rated 5 out of 5 stars

Didn't knew about this company, until a friend of mine said that I can find everything on it!!! Im super happy that I discovered it!!! Reduced prices on my favorite perfumes and hygienic products make... See more

Rated 5 out of 5 stars

Smooth, seamless ordering at a great price and with fast delivery. Just after I placed my order, I realised I had ordered the wrong colour lip pencil… when I realised I could change my order even afte... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,382)

450 reviews in the last 12 months

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Rated 5 out of 5 stars

Great perfumes

Very quick delivery and my perfumes were a fantastic price. I will be ordering again and have already passed the website details to friends and family.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service and returns policy is…

Customer Service and returns policy is hit and miss. I've had to deal wih returning an item on two occassions as it was faulty. It took a few attempts for a courier to collect the first time. This time I've been told collection was arranged 3 times but no contact by a courier was made to me to arrange a time slot so I still have my faulty product. The same fault happened after being fixed the first time. I seem to get an email from a different customer service name every email sent, I feel there is no consistency. Now I'm getting no contact via email as I've complained to them about how unacceptable this whole procedure is.
I will never buy from them again especially electrical goods.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Wrong product sent no action taken on their website

Ordered my usual serum from Notino but a different product arrived. Got on them and they advised it was new branding by the Manufacturer.. I knew this was not the case as both products have been available for a long time. They are slightly different products with totally different packaging.I advised them this and they set up return and issue refund. However I have been wanting to reorder the correct product but am told they only have what they sent me out in stock and if I ordered the same item again I would get wrong item delivered.When I check their website it still allowing the incorrect item as available and no sign of the product they did send me availabile to buy.. I have pointed this out to them numerous times and have asked how will I know when my product is back in stock.. I also asked them to honor the price at which I originally ordered the product. Nobody is getting back to me dispute numerous reminders… so be careful ensure you get the right products delivered..

24 June 2026
Unprompted review
Rated 1 out of 5 stars

THE WORST EXPERIENCE EVER

I've been waiting three months for a perfume I purchased. It's been nothing but complications, endless emails, customer service conversations, and phone calls. This is by far the worst shopping experience I've ever had. Not even in my home country in South America have I experienced customer service this terrible.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

I bought the Gucci fo

I bought the Gucci Flora gorgeous jasmine a couple of weeks ago as I had previously smelled it in a chemist and loved the smell and I also loved how long it lasted on me, the perfume I have received from this website is clearly a fake as it doesn’t even last a few minutes on my clothes or skin, i definitely won’t be purchasing again.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Seemingly no customer service unless…

Seemingly no customer service unless you pay for it as an upgrade at time of purchase. My order was due last Friday and my delivery provider still hasn’t received it. Emailed Notion twice to no avail.

7 July 2026
Unprompted review

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