Notino Reviews 

1,497
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the exceptionally wide selection of quality items available on the platform, alongside very attractive and highly competitive pricing. People also consistently praise the remarkably fast delivery service and the clear, incredibly easy-to-navigate website layout that simplifies purchasing decisions. However, some customers also noted frustrating issues with damaged items arriving in poor condition during transit, leading to considerable disappointment for gift buyers. Consumers additionally stated significant difficulties when trying to process product returns or resolve complaints regarding order mistakes with support agents. A few reviewers also mentioned receiving incorrect items or missing complimentary gifts that were promised with their purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and affordability, frequently praising the great... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive quickly,... See more

Price

Users describe positive interactions with price, frequently highlighting discounted items, competitive costs,... See more

Order

Consumers experience mixed feelings regarding their orders; while some reviewers received wrong items or... See more

Website

People report positive experiences with website, highlighting easy navigation and a professional layout.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was initially a minor issue with the ordered product (manufacturer’s issues) but the customer support was fantastic, they quickly arranged return shipping and once the issue was verified sent me... See more

Rated 5 out of 5 stars

Beautiful scents and not fragrances that you come across in general. Website is so smooth and easy bend over to help lovely experience completely. Many thanks XX 10/10

Rated 5 out of 5 stars

I ordered last with Notino in December 2025. It was a bottle of perfume and it was for myself, you know for me from me because, sure,why not?! It was coming up to Christmas!!! So I was looking forw... See more

Rated 5 out of 5 stars

Fast delivery, product well packaged. I just haven’t received my free gift and that is the second time happened. I ordered before from my sister account and no gift was sent. Overall I recommend Notin... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,497)

403 reviews in the last 12 months

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Rated 1 out of 5 stars

Submit a formal complaint against a company.

If you are in Ireland and have been deceived by this company, you should file a complaint here.

European Online Dispute Resolution platform.

Notion is Czech company
Czech Trade Inspection Authority.

Commission for Competition and Consumer ProtectionIreland

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly, within a week I think. Everything was packaged well, nothing got damaged. I have heard that notino can give you dupes sometimes but I am 99% sure that the product I received was the original.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Bought 2 bottles of perfume

Bought 2 bottles of perfume, and received them a week later, pretty quick considering these are based in Italy and I’m in Ireland, perfumes were fine, probably could have been packaged abit better as they are just placed in a box, no bubble wrap , but they were not damaged. Can’t complain.

17 October 2026
Unprompted review
Rated 1 out of 5 stars

There was no protective lining in the…

There was no protective lining in the package, my eyeshadow pallete broke and the black dust dirtied every single product. Not only have I received a ruined eyeshadow pallette but also dirty products which I had to clean by hand in order to be able to touch and use them without the black eyeshadow powder sticking to my hands and clothes. When I emailed notino with photos, they offered a 5€ voucher which is frankly insufficient given the price I paid for the my order, and I have no interest in using it after this negative experience.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

I was sent the wrong product.i ordered…

I was sent the wrong product.i ordered toothbrushes and toothpaste for my autistic son on the recommendation of the dentist. The pack of toothbrushes arrived in girls colours pink purple etc not the green yellow he chose. When I informed notino of this I was told “toothbrushing is not gender specific and I could not have the yellow/green.’ My so of course refuses to use the brushes. I’m very disappointed with the response and feel it was replied to from a personal point if view. If it was for myself I don’t mind colour but it was important to my son.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

They had the Jean Paul Gaultier that I…

They had the Jean Paul Gaultier that I was looking, and at the best price I could find.

They also sent out extra shampoo and deodorant as a gift.

Have to give these guys credit where it's due.

A great company.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I ordered perfume with a gift box for my dad's birthday. It was something like 80 euro.
Received the perfume in the gift box all seemed lovely. I gave my dad the gift, and he unwrapped it in front of me only to realise that the whole perfume box is wet.
Like stuff happens whatever, contacted customer service to of course get this problem sorted. Expect they don't reply quickly back, then they ask for more photos. Then they ask for more photos and want me to unwrap the perfume. I did all that, no reply. 3 days later I am trying to contact them again. Gets back to me to say I can have 35 euro voucher for their website... To me that not a resolution, I bought a gift, it's ruined. It cost me around 80 euro. And the resolution is 35 euro voucher for their website? How is that fair, sorry but thats just taking the piss.

21 September 2026
Unprompted review

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