Merchant One Reviews 17,997

Jasmine was absolutely amazing! She helped me with my Merchant One case and made the whole process so easy. She was patient, attentive, and truly understanding while updating my address and answering... See more

Excellent. My questions were answered quickly and professionally. I have been with another processor for 30 years, so things were - as to be expected - a little different. No matter how small or simpl... See more

I was remembered I got a email reminding me to do something and I lost it when I got a new phone. I was able to get help immediately and my issue was completely resolved. Nicholas was kind and extreme... See more

I was pleasantly surprised to receive a call from Danni today, following up on the issue we had last week. Danni refreshed my memory of the issue, updated me on the resolution, then instead of just as... See more

I am sorry my evaluation is 4.5. Representative very kind but for my it was not very useful because the system is very complicated and every time we face new a lot of matter. Also I am not ready for... See more

im honestly saying that i dont think ive ever had a better experience with customer service, Daniel was extremely helpful, polite and professional. i think its very important to have those qualities e... See more

Charged a customer yesterday and when I printed the receipt it came up as Refund, however it was included as a charge in my total. Spoke to Wayne who told me it was not a refund but he could not ascer... See more

Jonathan was very helpful resolving by resolving all questions i had about the transactions on the account for Braun Linen Service. it was a pleasure speaking with him. He went up in beyond to help me... See more

Calling customer service for anything is one of my least favorite things to do. Speaking to Dennis today was very refreshing! He walked me through the process, and we completed the task without fru... See more

Every question was answered quickly n follow up was also efficiently. I had an issue with a transaction not being deposited and within a few minutes it was resolved..thank you

Kason was a great help. He promptly reviewed the issue we've have been dealing with for a month now. He spoke with his manager and said he watched the manager submit the refund request. He explained i... See more

Phone was answered quickly by Daniel Sanguily, and he resolved a possible problem (SCAM email from someone NOT with the company re: PCI compliance) My problem was resolved quickly which allowed m... See more

Patricia, answered all my questions and was excellent to deal with. Merchant One has always been so helpful, we have been with them 6yrs. and did check other service providers who didn't come close to... See more

I hope Danni is acknowledged for his follow up service which has been extraordinary. As a small company, I need a service that's accessible, responsible and acountable. Danni worked with me to get my... See more

Your Rep., Dennis, was very helpful and pleasant to work with, even though I was cancelling. He let me know that Merchant One offers the zero solutions as well, however I had already started with the... See more

Patricia Contreras was AMAZING to work with. She was bright and cheerful in our conversation, she answered all of my questions and made sure that I was completely confident with my understanding of t... See more

He explained all the questions I had very detailed , which help me understand some things I was not fully understand. I strongly satisfied with this costumer service.

Chris made our closing down experience as good it could be. I have been diagnosed with brain cancer - Glioblastoma and had shut down my business suddenly. He told us what exactly needed to be... See more

Jonathan Mourra is the best Merchant One rep! He is going above and beyond the clear up issues with Maverick processing. He really cares about the business owner--and finally someone who understands!!... See more

Andre provided truly outstanding customer service. He was super responsible, explained everything clearly, and consistently followed up on my emails with incredible speed. He made the entire process s... See more

Daniel was polite and courteous, he answered my questions and guided me with my reason for calling. He was very professional and efficient. Daniel made my experience a pleasant one.

He was super amazing and patient! He was willing to wait till I parked, he was willing to wait to get my laptop started, he was willing to wait while I contact my worker at the campground so we could... See more

Shawn jumped right into my issue which had been ongoing for almost 3 weeks and was able to have it completely resolved within a few hours. Very helpful!

It's rare that you come across a customer service rep that does his work exceptionally like Mr. O'Danne! He is so pleasant , professional and caring! I highly recommend him for a well earned raise.... See more

Dane Forrester was very helpful with all of my questions and concerns. I am very happy was finally able to speak with him. He's definitely worh 5 stars

Kayson Kilgore did a great job. Got me going no problem. He was very knowledgeable very professional and polite. I like him.

Jonathan was extremely patient and helpful with resolving my issues. He deserves a raise or a paid vacation. Good customer service professionals are hard to find, cherish this man!

Mr. Oddness had done an outstanding job in helping me with PCI compliance and thank you so much . For doing an outstanding job.

David was very respectful and understanding of my situation. He walked me through what I needed to know and gave me assurance.

Dennis was knowledgeable and very helpful with our new account. He responded quickly and always pointed me in the right direction. Thanks Dennis!

Danni was very helpful and patient with what I needed he was able to get me a new charger and fix the issue with my account I really appreciate his help

Anzala made my experience so great today! I’m definitely choosing to call her each time for more help! Thank you so much for your kindness!

Kason was very professional and answered my question quickly. I've been in business for 43 years and appreciate his professionalism. Great job.

Patricia was very friendly and helpful. She was most definitely professional and courteous! I really appreciated the ease with which she handled my request.

Shawn was very helpful with my customer service needs today. I'm very satisfied with his level of advice and knowledge.

Patricia was very helpful and went to her manager when she wasn't sure of something to be able to get me a clear response. Thank you!

Jorge was helpful in getting me the answers I needed and help me accomplish what I needed to get done. Jorge may be the last in a long line of people I talked to from Merchant One. The whole team is g... See more

Kandis was great. Answered several questions with ease. Prime example of being nice and getting the job done. Thx!

Juwayne was very helpful in answering my questions and finding the best solution for me. Would definitely recommend!

JONATHAN MOURRA WAS GREAT VERY HELPFUL AND ANSWERED ALL MY QUESTIONS PROFESSIONALLY

Anzala, was more than helpful, given that I can not send or respond to emails from Merchant One as they are blocked. I provided her with a tracking number and she confirmed with her supervisor before... See more

Patricia was great to deal with, i called to cancel my service and still was treated and dealt with like a potential client. Merchant one is blessed to have a employee of her caliber.

Great service.. DANE.. help me from step 1 Very polite and professional I will definitely recommend people to come and get merchant one a try

Good service very patient mr. Garcia was very patient with me. Make sure that everything was right before disconnecting. Thank you, Mr. Garcia.

Shawn Sudan. He gave me great customer service, and was able to answer my questions fully.

Jasmin was a real pleasure speaking with. Unfortunately I had an issue, however, she resolved it quickly. Jasmin was understanding and conducted herself in a friendly but professional way. I’m hoping... See more

I had a technical glitch and Jonathan spent time with me to walk me through fixing it. My fellow business owners ask me to use SQUARE and the reason I don't is because of service reps like Jonathan. S... See more

Jorge has been extremely helpful. I appreciate his attention to detail and the fallow up I have received since from him.

Anzala went above and beyond with me today. She was very helpful, listened to my concerns and addressed them right away. She had so much patience with me as this was a lengthy process fixing the issue... See more