Payoneer Reviews 61,592

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the platform for its usefulness in international sales and payments, especially for freelancers. Consumers highlight the easy setup, smooth transactions, and the ability to link local bank accounts. The customer service is often described as professional, quick, and helpful in resolving issues. Many users value Payoneer for enabling them to work with overseas clients and receive payments swiftly. However, some consumers report that getting in touch with customer support can be difficult initially, while others mention slow response times. Some users feel that the fees and exchange rates could be clearer and more competitive. A few reviewers also pointed out that the verification process can be lengthy. Despite these concerns, many customers find the platform reliable and efficient for managing international transactions.

Based on these reviews

Rated 4 out of 5 stars

I been using Payoneer in Pakistan for freelancing payments. It is easy to receive money from abroad and send direct to my local bank. The service is fast and safe, and support is also good. Only probl... See more

Rated 4 out of 5 stars

In my case, the situation seemed unsolvable through automated systems. Once real people—staff specialists—got involved, my issue was handled professionally and appropriately by the service team. I’m g... See more

Company replied

Rated 4 out of 5 stars

It was difficult to find an answer to my question on the website and in the FAQ section, but an employee who responded to my email saved the day. The issue has been resolved. I hope you continue to im... See more

Rated 4 out of 5 stars

Overall Payoneer made freelance work easier and I am a customer for over 10 years. However, the support response time and privileges needs to improved as it is not straight forward task to request a... See more

Rated 5 out of 5 stars

From the beginning, it's been a breeze. No hiccups so far. I've been using their services for about 2 years now, and everything has been going well, although I am aware that certain users have express... See more

Company replied

Rated 2 out of 5 stars

Dutch-Bangla Bank PLC Name is Md Jaynal Abedin Accunt No- 1691580043409.Branch Name Pabna Branch Addressb Midtown Homes, Holding No. 1345/1 & 1346/2, Abdul Hamid Road, Shalgaria, Pabna. 8801753022668.... See more

Company replied

Rated 5 out of 5 stars

Payoneer really works for me. It helps me a lot with my international sales. Customer service is also excellent and available 24/7. Two days ago, I was having trouble verifying my account, but custome... See more

Company replied

Rated 2 out of 5 stars

I used Payoneer, because I make money on Fiverr, and that's their payment provider of choice to withdraw money in USD. I sent 4k USD to Payoneer. And for them to transfer this money to my USD American... See more

Company replied

Rated 5 out of 5 stars

I have been using Payoneer for the last 2 years and have been extremely satisfied with their services. They are one of the biggest reason as to why I am able to work with overseas clients and get paid... See more

Company replied

Rated 5 out of 5 stars

I have watch many online videos about Payoneer platform and it's quite simple and easy to use daily. Even though I haven't had a long term experience about it yet. Thank you Payoneer..

Company replied

Rated 5 out of 5 stars

Dear Payoneer Support Team, I just wanted to take a moment to share my appreciation for your outstanding support. Every representative I’ve spoken with has been very helpful, patient, and profe... See more

Company replied

Rated 5 out of 5 stars

Hey Diego, That’s fantastic! Thanks so much for the update — I really appreciate all your help getting my account verified. Super excited to finally get started and explore everything! I’ll l... See more

Company replied

Rated 5 out of 5 stars

Payoneer's service and quality is the best. If you ever get stuck or have an issue, there team is ready 24 hours to reply immediately and take care of you. 100% satisfied!

Company replied

Rated 5 out of 5 stars

I faced a serious issue where all my receiving accounts (Global Payment Service) suddenly disappeared from my profile. This means I can no longer receive payments from any of my marketplaces, li... See more

Company replied

Rated 5 out of 5 stars

My experience with Payoneer was very good. The verification process was smooth and easy to understand. I also received clear instructions through email, and the support team was responsive. I’m happy... See more

Company replied

Rated 5 out of 5 stars

I couldn't get the verification code on my phone. After I contact to Payoneer's Help Center, problem was resolved. Now, I can sign in into my account. Thanks to Stepan. His help is very useful. Wi... See more

Company replied

Rated 5 out of 5 stars

I have been using Payoneer for a few months, and it has been a great experience. The platform has provided good support whenever necessary, and so far, everything has been working smoothly.

Company replied

Rated 5 out of 5 stars

I've made a mistake in sending my money. I quickly contacted the support, and they immediately sent out instructions, and I got my money back after a few business days. Thank you, Payoneer support tea... See more

Company replied

Rated 5 out of 5 stars

I've been using Payoneer for my business and I am really happy with their service. Recently I had a small issue and the Payoneer Support team helped me quickly and professionally. I really appreciat... See more

Company replied

Rated 5 out of 5 stars

Honestly, Payoneer is considered as the most preferred payment platform to me. It is very helpful and easily used. Its fees are really affordable, and I recommend it to all friends and business partne... See more

Company replied

Rated 4 out of 5 stars

Everything is on truck but left with my receiving accounts in different currency. If you resolved this for me. I will even rate 1000 stars ⭐✨

Company replied

Rated 2 out of 5 stars

Payoneer has the potential to be a great payment platform, but the high fees and balance requirements make it difficult for small online entrepreneurs and freelancers to fully benefit from their ser... See more

Company replied

Rated 5 out of 5 stars

Even at first it was a bit difficult to get a human customer care, but once I talk to them, my issues resolved in a couple of days, faster then estimated.

Company replied

Rated 5 out of 5 stars

I had a great experience with Payoneer. The support team was very professional and resolved my issue quickly. The process was clear and easy to follow. I really appreciate their fast response and help... See more

Company replied

Rated 5 out of 5 stars

Melissa and Dylan were really patient, professional and treated my request in a very short notice.

Company replied

Rated 2 out of 5 stars

I’ve been a Payoneer user for 7 years. Recently my account was closed and I’ve requested a reconsideration. Hoping Payoneer will review my case fairly. Otherwise, I appreciate their service so far.

Company replied

Rated 5 out of 5 stars

Thrilled with Payoneer! Quick 48-hour fix to my login—full access restored. Stellar support! 🌟

Company replied

Rated 3 out of 5 stars

"As a solo business of mine, the idea is to package local, natural things and present them to the market, such as coconut products, exporting types of natural leaves, etc

Company replied

Rated 5 out of 5 stars

Payoneer is really fast, and it helps us a lot as Bangladeshi freelancers. Payoneer made freelancing possible because the Bangladeshi region doesn't support many international payment methods. That's... See more

Company replied

Rated 4 out of 5 stars

Payoneer support resolved my problem with a single response but I had to wait for 3 days to hear back from the support team!

Rated 5 out of 5 stars

Extremely helpful customer service. They were quick to respond to my request, and they helped solve the problem.

Company replied

Rated 4 out of 5 stars

Even it's not a problem, I just want to understand. But the agent still gave clear explanation

Company replied

Rated 5 out of 5 stars

I had wonderful online banking experience with Payoneer. I am also regular user of Payoneer Debit Card during my International Travels. Payoneer customer support team always provided me on time suppor... See more

Company replied

Rated 4 out of 5 stars

I’ve been well served overall. Although sometimes Payoneer can be a bit demanding with document verification, especially ID proofs, in general I can say the service has been reliable and helpful.

Rated 4 out of 5 stars

"Payoneer ek bohat hi reliable aur user-friendly platform hai international payments ke liye. Mujhe iska interface simple aur smooth laga. Payments time pe mil jati hain aur customer support bhi... See more

Rated 5 out of 5 stars

I use Payoneer to receive payments from Upwork — the process is generally smooth and reliable, though the platform’s near-monopoly limits user choice and sometimes leads to higher fees than expected.... See more

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Company details

  1. Payment Service
  2. Money Transfer Service

Written by the company

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


Contact info

3.8

Great

TrustScore 4 out of 5

62K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Payoneer have been offering solutions…

Payoneer have been offering solutions for freelancers since many years. It is an important platform for us.

Beware that payoneer might do account reviews from time to time and expect your account and balance locked for few weeks. I had mine locked for 2 months. But they eventually unlock it if you have good standings.

So, do not use it to hold your savings. But if you use it properly then it a very good platform.

Been using their services for 16 years +.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Payoneer froze my payment and I can’t reach a real person for days

I’m extremely disappointed with how Payoneer handles customer support.
My payment was first pending, and when I contacted support, they assured me everything was normal and I would receive it within a day. The next day, the payment was declined, yet I never received any email explaining why or where the money went.

I have no idea whether Payoneer is holding the funds or if they have been returned to my client. When I tried contacting support again, my account was suddenly put under review, and I could only talk to an AI bot that gives generic responses and prevents me from reaching a real person.

The review period was said to be 6 days, and even after I kept sending tickets asking for help, all I got was an automated message saying they would respond within 1 day. It has been days, and nothing has changed.

This is unacceptable. This payment is my salary, not a suspicious transaction. I have been a legitimate freelancer using Payoneer for work, and I deserve timely, transparent support, not silence and automated replies.

I hope Payoneer takes responsibility and improves their support process. Delaying people’s hard-earned money without communication is simply wrong.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had a great experience. The customer service was so responsive and helpful.

31 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hello,

Thank you for the positive review about our customer support team!

Best,
Paula from the Payoneer team

Rated 1 out of 5 stars

Approved, then impossible to Receive Payments - A Support Nightmare

I am writing this review as a warning to other freelancers and small business owners, particularly those who operate on a B2C model. Do not trust Payoneer's marketing.

I chose Payoneer to simplify receiving USD bank transfers from my individual clients in the US to my UK-registered business. The initial verification process was extensive and thorough, and after submitting numerous documents, my business account was fully approved.

My satisfaction ended the moment I tried to use the service. I discovered that the core functionality—requesting payments from individuals—was disabled.

What followed was an abysmal and deeply unprofessional support experience under ticket 251006-004086. Over several days, I was passed between multiple agents who provided contradictory, evasive, and ultimately nonsensical information.

The key failures of their support were:
Refusal to be Transparent: They claimed my fully approved business was "ineligible" for B2C payments due to "platform guidelines," but they repeatedly refused to cite any specific term or clause, despite my direct requests.

Contradictory Information: They incorrectly stated that the Global Payment Service (the US bank details) also cannot be used for payments from individuals, a claim that contradicts the service's entire purpose. A pure lie.

Absurd "Solutions": The final, insulting suggestion from an agent named Vera was for me to simply "reapply for a new account"—a suggestion so unprofessional it borders on mockery.

Ignoring Escalation: A final, formal complaint email demanding clarification from a senior manager has been completely ignored.

Payoneer's support has made it clear they believe their platform is exclusively for B2B transactions. If this is true, their marketing is dangerously misleading. If it is false, their support team is incompetent and blocking legitimate businesses from using the service.

Verdict for other B2C businesses: Be extremely cautious. Payoneer will approve your account and then may block you from receiving the very payments you signed up for. Their support system is a black hole designed to close tickets, not solve problems. You will be left with an approved but completely unusable account. An extremely disappointing and frustrating waste of time.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Very nice and cooperative

Very nice and cooperative. Very humble and all team members are so nice and cooperative.

28 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hello,

So happy to hear this. Thank you for sharing!

Best,
Paula from the Payoneer team

Rated 1 out of 5 stars

My multi-currency accounts have been suspended.

I have been a Payonner customer for over four years. However, recently, following a temporary cessation of my online activities (mainly freelance and e-commerce), I wasn't using my account much, and apparently it has been deactivated for that reason. I have been trying to reactivate my accounts for two months now, but customer service has not responded to my request. I only receive bland automated messages, most of which are completely unrelated to my problem. I therefore hope to get a response from Payoneer here. It's a real shame that a company like this doesn't have good customer service. I switched to WISE, and they have excellent customer service and resolve all your concerns in less than 24 hours.

Customer ID: 43702153

25 October 2025
Unprompted review
Rated 5 out of 5 stars

The problem was resolved quickly and…

The problem was resolved quickly and efficiently. Thank you!

30 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hi there,

This is why we do what we do! Glad we were able to help.

Best,
Paula from the Payoneer team

Rated 5 out of 5 stars

TOW STEP VARIFACTION ISSUE

BEST RESPONS

28 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hello,

Thank you for the positive review about our customer support team!

Best,
Paula from the Payoneer team

Rated 1 out of 5 stars

Worst Payment Gateway

They blocked my account without any reason. They are saying they found some activities in my accounts, where I never did a single transaction yet. Now I am unable to open any new account. That is why I tried to talk to the support now they are saying I can not use Payoneer anymore, they told me to find another payment gateway company.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Payoneer

Great experience with Payoneer so far. The verification process was clear, and the support team handled my issue efficiently. Perfect solution for freelancers and online workers.

30 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hello, this is music to our ears, thank you so much for the review!

Best,
Paula from the Payoneer team

Rated 5 out of 5 stars

I am very much satisfied with payoneer…

I am very much satisfied with payoneer as an international payment gateway, its services and staff regarding customer complaints and customer service.

30 October 2025
Unprompted review
Payoneer logo

Reply from Payoneer

Hello,

We are very happy to hear this, thank you.

Best,
Paula from the Payoneer team

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