Made.com Reviews 

Disgusted! Delivery came but was wrong, so delivery guys took it back. Contacted Made, and was told that no orders are being processed at the moment.
Requested a full refund, but just been told that no refunds are being given either! Basically this pathetic excuse for a company has STOLEN £260!!

Bought 23.10 but After 2 weeks stil no delivery (delivery time was 7 working days) and when I look at my Made account I get the message that I have no orders?!?!?

Made.com is the worst.
First if you do receive your order, the quality is soooooo poor. The design looks soooo beautiful but don’t be fooled.
All their furnitures are coming from Vietnam is one of the reasons why it takes so long, (we accepted and understood once we received our orders, but I wish they told us) at first it looks good and when it came to using the items they fall apart. Don’t be like me in ordering so many things at once. We have a bed where the legs do not work, the bed is now being supported by books and magazines, a dining table that is bubbling up if you left any water fall on it or by wiping it with a damp cloth. The worst part is finding any help. We no explained the issue with the bed, we told them that the engineering was not well thought out and we needed a solution or our money back, well… it has been 2 years plus and we are still going thru it.
Because my partner purchased the bed they naturally want his permission to speak to me. They have it, then they tell me. There is nothing we can do, you didn’t buy the bed from us.
My answer: have you looked at the order#,
Made.com: there is nothing for us to do.
So we took it to instagram, made.com just block us.
We want our money back, please take your fake.com furnitures
I will keep posting until I run You out of business.

Ordered a desk 3 weeks ago, the customer service says they don't know where is the desk and that they might come back to us (one day? perhaps...). Asking to get a refund, they also mention it's not possible.
Hence by definition this website is a scam and should be removed as soon as possible.

Bought numerous items over the years. However, my latest purchase of a wardrobe and draws for my new home have been stopped from being delivered by the delivery company. No phone number or reply from my emails. My order number is 105859245 and also 105824617. Help!!!

Absolutely shocking company. No customer service to speak of, just an automated email. No way to get any information on your orders.

waited 7 months for a product. it arrived with the wrong pieces and they refuse to help and wont pay you back for 2 months after. don't buy from here. decent quality but not for the price and the horrendous service

Bought a bed frame which would take 12 weeks to arrive apparently. Within a few days following the order I decided to cancel after reading that cancelled orders would be refunded within 10 days. Months later and dozens of emails I’m no further along. That is nearly €700 - not exactly a loss you can take lightly. Customer service is awful and it seems they just give you a generic response each time. I suspect they are close to bankruptcy given the news recently. So upset to have spent that amount of money with this company. Never again!

So angry with this company... ordered 2 ceiling lights and payment came out 27th September. Did not receive them !???!. Contacted them via WhatsApp. Eventually replied to say lost by courier company Evri ! And new ones would be dispatched 14/10 still not received or any information since and it is now 20/10 . I have tried to phone , you can't! I have WhatsApp them last few messages have gone unanswered ! I have emailed and a standard reply comes back with no reference to your personal query ! I ordered 3 wall lights on the same day from a different company and they arrived 2 days later.I have had an electrician on standby for 2 weeks waiting to fit all these lights and he can't without the ones from MADE ! I just want my lights ! And an explanation and I would never use this company again , diabolical service !

We purchased the 3-seater Scott sofa in May this year and although it looks great the quality isn't the best. As mentioned we purchased the sofa at the start of May and just over 5 months later the sofa padding has begun to spoil. After daily use the padding just isn't as good as it was when we first purchased it, it is flat, sunken, and frankly uncomfortable - not at all what you would expect for such an expensive sofa in less than half a year. We have tried to fluff it up but it doesn't really sort anything.

On this, I don't think we'll be purchasing another one from Made.com any time soon.

The only redeeming feature for this order is that the delivery was prompt and we didn't have any issues building the sofa.

We bought a leather Dallas couch for which we have paid over 2300 EUR and after 3 years the sit is damaged and when you sit on the couch you have the feeling of falling in a hole :/
Made.com client services says that this is due to daily usage... Duh! Were they expecting that I would not use the couch? They say this is normal wear and tear. So be aware Made.com expects its products to not last over 3 years! So they expect you to save 800 EUR per year to buy a new couch every 3 years! This is poor quality and poor customer servicing.

Absolutely appalling customer service. My partner and I were previously customers with Made for a separate item, but purchased a sofa bed through a third party. One leg broke, and I felt it would be a simple case of asking to buy a replacement part and then purchasing it.

Not the case. MADE have been incredibly disrespectful over the course of two hours of conversations. Cutting my conversation twice while I was speaking, and telling me "It also wouldn't be our decision in what you would prefer to do with your Sofa Bed."

It seems that, for numerous conflicting and arbitrary reasons, they choose not to supply a replacement part for a product of theirs. Suggesting I can go elsewhere, or bin the entire sofa bed as it's pretty useless without a fourth leg. Who better to speak to than the company that created it, surely?
They have told me they have the parts available, that they can supply them, but because this wasn't an official order through their website they simply don't want to due to some absolutely wild backwards policy.

Insane that a company can behave as they have and not look to solve a completely easy to solve problem. That they would choose to refuse on numerous levels for absurd reasons is beyond me.

Buy a product from them if you like, but make sure you never destroy any part of it. I would strongly advise you keep away from them.

Brought a Nadja Double Bed, waited 5 months for it to be delivered assembled and so far haven't been able to sleep on it! The legs turned out as soon as I sit on it! So can't actually sleep on it, customer service sent round an inspector he told me he couldn't do anything to fix it and refused to report it as a faulty product. I appeal to them again asking for help (I have to bed to sleep on) they told me I should have not of put it together on a wooden floor.... I'm now in the process of contacting trading standards. It's been a. Nightmare. Don't buy products from Made.com

The stuff is lovely but if you want to return anything it’s a nightmare

I have been contacting made.con for weeks now to get them to help me fix my Margot bed that I have bought from them. Although I have a ten year guarantee on the bed made.com is doing everything in its power (stalling time, refering me to my own insurance, falsely claiming that I have to submit specialist reports) to not fulfill their customer service duties. And the weird thing is I only need a spare part that they can easily deliver and I am willing to pay for. Do not buy anything from this company unless you have or are a good lawyers

The worst furniture shop.
- For the past 6 months I'm trying to get the last parts to assemble my 2500 euro wardrobe. They keep delivering the wrong parts - not matching the manual. Which I'm not even sure of how legal this is at this point.
- I'm now trying to get a refund, but they are making it a huge deal and are not helping.
- Customer service is very rude and won't assume or help with any of the company's mistakes.

Good to add it's not the first time I have an issue like this with Made (There's ALWAYS an issue with delivery on time or the right products). It's definitely the last time I'll shop there.

IF I COULD, I'D GIVE 0 POINTS. I wished I had read the reviews before ordering. I ordered a simple salad bowl as a present on 6th August, due to arrive within 2-3 working day. It arrived 5 weeks later on 14/9. As soon as it was clear that Made.com couldn't deliver as promised I asked several times for my order to be cancelled but the online advisers said that it was already being shipped and could therefore not be cancelled. (as it turned out this wasn't true because the delivery was NOT yet in the process of being shipped - it only arrived on 14/9).
I advised made.com repeatedly that I'm not interested in the item anymore and that I wouldn't pick up the delivery from the evri shop which they said was fine and that evri would return it to them. To add insult to injury - the evri shop now state that the delivery has been picked up (which must be fraudulent because it wasn't me who picked it up!) I'm at my wits end as made.com are now not taking responsibility for my long overdue refund for this shambolic order.
Not being able to speak to someone on the phone makes the whole process even more painful.
STREET ROBBERY - DO AVOID AT ALL COSTS!

no telephone number to contact them, so I used the live chat, was told id get a call back, have chased this numerous times to no avail, I keep getting the same response, so unhelpful, Even tho they charge for delivery the use the cheapest option, Hermes, Im still waiting for my order and they have no way of giving me an actually realistic update, nor contact hermes,
then they reply to my review below, without even reading my review, and ask me to contact customer service? about the quality of my item?? I hadn't even received it. honestly, Made.com used to be a great brand, if I were you, pay the extra put in a phone service to actually speak to your clients, it would irradiate a lot of reviews like mine

Generally very poor service from Made. I ordered three lights, two were lovely, one ended up not being adjustable, despite it saying on the website that it was. They were all on express dispatch but ended up taking three weeks to arrive, so I had to rearrange the electrician which wasn't great. The electrician wasn't able to adjust the light and I spoke with someone in Made customer service who confirmed the website was incorrect. I arranged for it to be returned at the price of £10, waited in all day, it got until 4.30pm when I rang Made to find out what was going on. Apparently the collection wasn't on the system so no-one was coming that day. Whilst customer service advisors were apologetic, they weren't able to come up with a decent solution. I'm still waiting for my item to be collected for a return. No compensation was offered for the inconvenience. Whilst the products seem good quality, I wouldn't order from Made again because it's a huge hassle to return and the website information isn't correct - in addition to the error saying the light was adjustable, it also said all the lights were not dimmable, when they are.

We bought a wardrobe for over 1000€ and it got detached right after assembly. We contacted made.com customer service but they keep saying they will replace the bits that are broken even though nothing is broken, the wardrobe is such cheap material that it just cannot hold its own weight. Two huge pieces of the wardrobe is expected to hold on to each other with 4 tiny screws. The second you try to move the wardrobe it breaks into two pieces. We explain this with video and want to return the product, which we requested over multiple emails, but the company completely ignores our request and forces us to keep their faulty product.

Do not buy from made.com we purchased two things, one is this product and the other one is a bed, the delivery of the bed is postponed two times and we are supposed to receive it in May 2023, 8 months after purchase. It is ridiculous!