I ordered from this company once, but the product did not meet my quality expectations, so I returned it. I received a refund, with the shipping costs deducted. I have had no further contact with the... See more
Company replied
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No more special smell around my 13 year old daughter with Downs symptoms. She has much less anxiety now because she doesn't need to figure out how to use pads. We figured out a routine & she can manag... See more
Company replied
I reached out to Moi et Marie for donations for a humanitarian project, and I was deeply touched by their generosity. They kindly sent us their products to support young Moroccan girls facing menstrua... See more
Company replied
Super soft and comfortable underwear. I bought some for my daughters first period and it made her feel more comfortable because it fits like normal underwear and can hold a decent amount of blood. It... See more
Company details
Written by the company
Wij bij MOI ET MARIE® geven jou duurzaam comfort tijdens je periode met menstruatieslips, -boxershorts, -badpakken- en -bikini’s. Tijdens het dragen ervan moet je geen tampon of maandverband meer gebruiken want de slip absorbeert zèlf, dankzij vier unieke lagen in het kruis. Ook tijdens het zwemmen! Dus veel minder gedoe! Ook ideaal om te gebruiken bij urineverlies of zweten. Menstruatieondergoed en -zwemkledij was je na gebruik gewoon uit en kan zo jarenlang opnieuw gedragen worden. Al onze producten zijn OEKOTEX standard 100 en zijn volledig PFAS-vrij. Zo zorg je voor je lichaam én de planeet! Doordat de slips steeds herbruikbaar spaar je ook heel wat uit. Kijk even rond op onze webshop en als je vragen hebt staan we klaar om je te helpen.
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No support
Three of the panties I recerived had stains so I immediately emailed the company. It has been 1 week since I sent the email and still no response... The other panties that I have tried are not structured well.
30 August 2026
Unprompted review
Reply from MOI ET MARIE
Hi,
I’m sorry to hear that three of the panties had stains and that the others don’t fit properly.
I checked for you, but unfortunately I can’t find any previous emails from you. It seems your message didn’t reach us. We apologize for the confusion!
Please feel free to send us the photos of the stains and your order number. We’ll be happy to look into this for you and help you find a suitable solution.
Best regards,
The Moi et Marie Team
I ordered once
I ordered from this company once, but the product did not meet my quality expectations, so I returned it. I received a refund, with the shipping costs deducted. I have had no further contact with the company and have not purchased anything from them since. I simply decided that their product was not right for me, so I would not order from them again.
20 November 2025
Reply from MOI ET MARIE
Hi,
That’s strange to read, because I see that we did indeed process your return. The refund has already been issued, and we’ve also sent you an email about it.
Of course, it’s possible that our email didn’t reach you properly or ended up in your spam or junk folder, for example.
Hopefully, this has resolved the issue.
Best regards,
The Moi et Marie Team
The return procedure was painful
The return procedure was painful. Took about week of back and forth emails to get a return postage code.
6 July 2026
Reply from MOI ET MARIE
Hi,
We’re sorry to hear that the return process was such a hassle. Due to the high volume of requests, our response time was longer than usual, which unfortunately meant several emails were needed to arrange the return postage code.
We understand that this is frustrating and that returning an item should be much more straightforward. We’re working to improve our response times and customer service.
Thank you for your feedback.
TEAM MOI ET MARIE
Good service
Good service, quick delivery, good quality of items, possibility of return without any extra payments,
16 June 2026
Reply from MOI ET MARIE
Dear,
Thank you for your lovely feedback!
We are very happy to hear that you are satisfied with our service, the quick delivery, and the quality of our products. We also appreciate that you mention our return possibilities.
Thank you for your trust and we hope to welcome you again at Moi et Marie.
Kind regards,
The Moi et Marie team
Impossible to return order.
Impossible to return order.
I have tried the e-mail and via Facebook. Both give an AI-bot answer to contact Them via chat on HomePage. There is not a chatfunction.
The swimwear is fine but I am
Not going to ordre from there again when I cannot return :(
6 July 2026
Unprompted review
Reply from MOI ET MARIE
Dear Hell,
Thank you for your feedback. We’re sorry to hear that you had this experience.
We’ve reviewed your file and see that we’ve since been in touch with you and that the refund has now been processed.
We’re sorry you felt you couldn’t reach us. We’re always happy to assist our customers via email and work together to find a solution. We also always offer the option of one free exchange if the size turns out to be incorrect.
We apologize if the communication was unclear. We’ll take your feedback into account to further improve our service.
We hope that, despite this experience, you’ll still choose Moi & Marie again.
Best regards
Team Moi et Marie
No reply from customer service - scam?
No reply when I e-mail about refund according to the instructions on the website. I think it is a scam.
2 July 2026
Unprompted review
Reply from MOI ET MARIE
Dear Maria,
We’re sorry you got that impression, but the claim that this is a scam is incorrect.
We did, in fact, respond to your email, and we process all requests as quickly as possible. Sometimes it can take a little while for a message to be processed, or a reply may end up in your spam folder.
We do everything we can to assist our customers properly, and refunds are, of course, processed in accordance with our terms and conditions. If anything is still unclear, please feel free to contact us again. We’d be happy to help you further.
Best regards Team Moi et Marie
Awful experience
Awful experience! The products are good, but the customer service is a disaster. The bikinis I ordered were too small, and I've sent more than 10 emails requesting return instructions. Despite all my attempts, I still haven't received a single response. Now I'm stuck with bikini sets that I can't use. Please respond to my emails and provide the return instructions. This level of customer service is extremely disappointing.
26 June 2026
Unprompted review
Reply from MOI ET MARIE
Dear,
We are sorry to read about your experience.
We have checked your case and can confirm that we have replied to your emails. Unfortunately, it seems that our responses are not reaching you. This could be due to your spam/junk folder or an issue with your mailbox, such as mail filtering or storage limits.
We certainly have no intention of leaving your messages unanswered, and we are always happy to help with returns and exchanges.
If you still have not received our emails, please contact us again using an alternative email address if possible, or check your spam folder. We will gladly resend the return instructions and make sure your request is handled as quickly as possible.
We look forward to resolving this for you.
Best regards Moi et Marie
Reply from MOI ET MARIE
Hi,
Thank you for your enthusiastic review!
We’re so glad to hear that you’re so satisfied and that everything fits perfectly. That’s what we do it for. 😊
We really appreciate you sharing your experience with us and hope you continue to enjoy our products!
Best regards,
The Moi et Marie team ❤️
Reply from MOI ET MARIE
Hi,
Thank you for your amazing review!
We’re really happy to hear you’re such a big fan of our brand 😊 It means a lot to us that you’re so satisfied with the product and your experience.
Team Moi et Marie 🎀
No more special smell around my 13 year…
No more special smell around my 13 year old daughter with Downs symptoms. She has much less anxiety now because she doesn't need to figure out how to use pads. We figured out a routine & she can manage it easily. I feel much relieved when I saw her enthousiastic reactions. It is overall welcomed by the school teachers & swimming coach. Your suprise gift with the first order was so thoughtful. Thank you.
5 March 2026
Reply from MOI ET MARIE
Hi,
Thank you so much for sharing your wonderful experience 💛
It’s so nice to hear that your daughter feels more comfortable and less anxious, and that she can use it on her own. That means the world to us.
It’s also great to hear that it’s been well-received at school and at swimming lessons. And how nice that she loved the gift! 😊
Thank you again for your trust.
Team Moi et Marie
Very soft and confortable
23 February 2026
Reply from MOI ET MARIE
Dear Veronica,
Thank you so much for your feedback! We’re glad to hear that you find the product soft and comfortable. 😊
Best regards
Team Moi et Marie
Reply from MOI ET MARIE
Dag Chloe,
Bedankt voor je review! 😊
Groetjes Team Moi et Marie
Love my menstruation underwear
Love my menstruation underwear! I also bought for my daughter, she is sooooo happy!
30 January 2026
Reply from MOI ET MARIE
Dear Olga,
That's wonderful to hear, thank you for your lovely review! 💛
We're so glad you're happy with the period underwear and that your daughter loves it too. That's what we do it for!
Team Moi et Marie
Reply from MOI ET MARIE
Hoi Charlotte,
Dank je wel voor deze fijne review! We zijn heel blij om te horen dat je onze service en het customer care team als excellent hebt ervaren.
Jouw feedback betekent veel voor ons! ❤️
Lieve groetjes
Team Moi et Marie
Reply from MOI ET MARIE
Hi,
So great to hear this! Thanks for your feedback, we’re glad they’re already working perfectly for you 😊
Kind regards
Team Moi et Marie 🎇
Reply from MOI ET MARIE
HI,
Thank you for your review!
We’re glad to hear that you found it easy to exchange sizes and that the products meet your expectations in quality and description. We really appreciate your feedback!
Kind regards,
TEAM MOI ET MARIE
Reply from MOI ET MARIE
Hoi,
Wat fijn dat je tevreden bent! Dankjewel voor je leuke review. 🌞
Groetjes Team Moi et Marie
Reply from MOI ET MARIE
Hi,
Thanks so much! We’re glad you’re happy with the quality. If you ever need anything else, just let us know!
Team Moi et Marie
Reply from MOI ET MARIE
Hi,
Thank you so much for your kind words, we're happy to hear you're pleased with the fast delivery and our products! 😊
If you need anything else, we're always here to help.
Team Moi et Marie
Alles top goed product snelle levering
17 August 2025
Reply from MOI ET MARIE
Hoi,
Fijn om te horen dat je tevreden bent over zowel het product als de snelle levering. We waarderen je feedback enorm!
Groetjes Team Moi et Marie
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