Moda Operandi Reviews 

Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodwill.

I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price.
According to the reviews such business should be illegal to run.
The reviews had gotten me sick.

fast ship accurate description strange return policy

One of the worst companies I have interacted with regarding customer service. Their team is extremely disorganized—“lost orders in the warehouse,” sending orders to incorrect clients, taking weeks to respond. Do not purchase from this company. They need lots of work to reorganize themselves.

This website is totally unreliable and not up to the standard of the brands they sell. I ordered an item after asking for a confirmation re: an important feature of it from a customer representative. When I received the package, I discovered the product information provided was in fact a misstatement and that I could not use the item as desired. Customer service ensured that their mistake would lead to a full refund and on this basis I accepted to return the item. Turns out that they refuse to refund the full amount paid, and in particular taxes and duties, even though THIS IS ENTIRELY THEIR MISTAKE and I lost a lot of time handling the matter. This is absolutely not up to the standard of all other similar websites. I am suffering damage due to incompetent people at the customer service and wrong representations made by them. NEVER AGAIN.

I finally ordered 3 items from Moda after years of browsing their clothing. They were all pre-order with dates for when they would be available. The first item shipped on time but the fit was not great so i returned it. The second item was quite late and I had to email them to find out what was going on. It finally arrived. i loved it and kept it. I just realized I never received the third item, which was long overdue. I emailed them and received a reply saying it was no longer available and they would refund me. It seems to me that they misplaced my order and sold it the item to someone else! I will never order anything from Moda again. Will stick to Net a Porter. Quick and reliable every time!!!

Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there. Rather pay triple the price and not deal with such nasty people. They are thieves

Moda Operandi changed their store credit policy without notifying customers. I had store credit, that was confirmed via email by Moda, would not expire. Moda changed their policy at some point and failed to disclose this to customers. I was told my credit expired and was given no notice to change of policy. This is stealing. I am so disappointed by the company and their failure to do the right thing and reinstate my credit.

Worst customer service. Very unprofessional and they lied constantly about my package being in transit. I ordered an item on August 28 and it’s September 15 and I still don’t have it. I’ve had to call them more than 5 times and I emailed them over 10 times. Please don’t use this website, they are awful and not worth the headache.

Nowhere on the product page does it state that an item item is final sale. This only appears in small print on the checkout page, which is easy to miss. This feels intentionally misleading and not customer-friendly.

They are holding my refund for weeks now..items received. Fashion companies on the brink are known to float your refund for a month so this would make me wary of ever ordering from them again.

Unethical business. I returned a sweater that had only 1 available in the size I ordered. They received my return days ago and haven't refunded me yet they found the time to put the sweater back on their website. They should be refunding me before trying to resell the returned item.

This company is full of really criminal money hungry people. What a disgrace of a company. This company and all staff really should be ashamed of themselves. I do not know how they can sleep at night knowing what goes on behind the scenes. The service is appalling as well and I would never purchase and ever recommend purchasing from here

I have the pleasure of dining at Moda Restaurant tonight , and I can confidently say that Batoul made the experience exceptional. From the moment we arrived, her warm and welcoming demeanor set the tone for a fantastic meal. She was attentive without being intrusive, offering insightful recommendations from the menu and ensuring that every detail was perfect.
Batoul's knowledge of the menu and the drinks pairings was impressive, and she went above and beyond to accommodate special requests. Her professionalism, combined with her friendly nature, made our visit truly memorable. I highly recommend Moda not just for the delicious food, but for the top-notch service provided by Batoul. She truly made the evening special!

Absolutely love the shipping fulfillment service at moda opernadi. I always get my order super fast and the packaging always looks neat and clean.

BUYER BEWARE - DO NOT PURCHASE FROM THIS COMPANY! I purchased a dress which included free shoes. The shoes didn’t arrive and they just reply with the same thing that they will get back to me soon but no progress or even recognition that they didn’t send the shoes. This company are crooks and falsely advertised a free gift to get the sale but never included the free gift.

Terrible customer service, especially for what is meant to be a high end retailer. Take a cue from Nordstrom.

I bought a $300 skirt and wore it once for 3 hours. The skirt had a slit and I noticed the seam was already coming undone so I reached out asking for a replacement which I believe is reasonable considering it's a fault on the product. I emailed on the last day to be eligible for a return, and didn't hear back from customer service for a few days. By the time I did they said it was past the time allowed for a refund and then stopped responding all together. All other companies I have purchased from have honored a refund request if the request was sent within the allowed time. And I didn't even want a refund I wanted a replacement. Very shady behavior and will not be purchasing again from Moda.

The worst customer service! Hang up on me.

Terrible customer service. I have lost almost $500 in taxes that they refused to help or refund to me despite many emails and follow ups from local customs advised me that the merchant (Moda) should be initiating the process for customers. Their lack of interest in helping is truly awful.