I have tried numerous emails, as the jacket i have, has a defective zip. Very poor quality zip the zipper bends out of shape. I asked for replacement or full refund, I have only had a auto reply sayi... See more
Company replied
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I had a reply to my scathing review telling me to email details to their customer services. I’ve done this THREE times with the order reference and photos of the defect. STILL no reply. What am I supp... See more
Edit: Customer service refunded my money as my order took so long to arrive. I have to say they were very responsive in doing so. My order did then eventually arrive and i have to say i do like... See more
Company replied
Only leaving one star as leaving negative stars is not possible. Did not receive item which is meant as a Christmas gift! I had one email which said I had provided an incorrect address. Ridiculous. Do... See more
Company replied
3.0
Average
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Take your money Quick enough
Placed an order on 16th July 2026 money taken out within 10 minutes,Order has never arrived I have been in contact with Customer Service who advised Collection at Post Office who do not have the parcel, Would advise anyone thinking of buying from this company to avoid at all cost.
16 July 2026
Unprompted review
Reply from Lvlvlala
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Two items received
Two items received. One broken. They promised replacement which has never been delivered and refusing to refund
5 July 2026
Unprompted review
Reply from Lvlvlala
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@lvlvlala.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
received four solar lights after a long…
received four solar lights after a long wait, one wasn't working asked for a replacement, was told to pay £10 for a new light to be sent. Would not buy from here again
18 June 2026
Unprompted review
Reply from Lvlvlala
Dear Customer, thank you very much for taking the time to share your feedback.
We deeply regret that your purchase took so long to arrive and fell so far below what you were hoping for, leaving you completely dissatisfied. We understand how frustrating and upsetting this whole experience has been for you, and we take your concerns very seriously.
Please send your order details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours
I ordered 1 each for myself & a friend…
I ordered 1 each for myself & a friend for our upcoming holiday, showed a work colleague it & she asked me to order another 4 for herself,mam,aunt & cousin as she loved mine, delivered within a week of ordering, highly recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
21 May 2026
Unprompted review
Really love the bag and it came quicker…
Really love the bag and it came quicker than expected
30 May 2026
Unprompted review
If I could give a zero I would
If I could give a zero I would.
Ordered 2 costumes in 2 sizes so 4 in total.
Neither quality or size were as as described so I asked how o could return them.
I was told there was no point in sending them back to China so they would refund me a third of my payment and I could keep them and give away or sell!
I said that was not satisfactory and I would accept two thirds and they could keep the other third for their shipping costs etc.
I have chased them numerous times now and it would appear they are now ignoring me and I’m without any refund.
DO NOT USE this company!!!
11 March 2026
Unprompted review
Reply from Lvlvlala
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@lvlvlala.com with your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
I had a reply to my scathing review…
I had a reply to my scathing review telling me to email details to their customer services. I’ve done this THREE times with the order reference and photos of the defect. STILL no reply. What am I supposed to do with the faulty garment. I want a refund asap. Kindly handle my complaint efficiently.
20 February 2026
Unprompted review
Excellent Customer Service
Although it took a few weeks for our order to be delivered, everything was correct and just as we requested. The customer service was outstanding, and email responses were both quick and helpful.
10 February 2026
Delivery was good
Delivery was good. Waiting time pretty good
Excellent service overall . Thankyou!
4 February 2026
Unprompted review
Unacceptable service
Unacceptable service – would not recommend
I would strongly advise against ordering from LVLVLAA. Delivery was painfully slow, and when my order finally arrived it was completely wrong. I received the wrong colour swimsuit, and the quality was extremely poor with clear defects.
I contacted customer services TWICE via their email address and received no response whatsoever, which is completely unacceptable. There is no telephone number to call. Due to the lack of communication, customer service and resolution, I am now having to raise the issue with my bank and other forms of consumer sales legislation.
This whole experience has left me feeling scammed and deeply disappointed. I will not be ordering again and would not recommend this company to anyone.
27 January 2026
Unprompted review
Reply from Lvlvlala
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@lvlvlala.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Poor quality
Poor quality. Size too small only big enough for a small dog
7 January 2026
Unprompted review
Reply from Lvlvlala
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@lvlvlala.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
All Good
The product i bought arrived in good condition due tp tjw care to package it carefully. No issues at all.
17 December 2025
Unprompted review
Waste of time delivery time very poor…
Waste of time delivery time very poor still waiting after being assured id have item for xmas stay well clear
20 December 2025
Unprompted review
Reply from Lvlvlala
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
They are not the same as the pictures
They are not the same as the pictures, the waist band is different and the quality is less than the pictures show also. Waited a long time for them to arrive.
1 December 2025
Unprompted review
Reply from Lvlvlala
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Beautiful and very cuddly blanket.
16 December 2025
Unprompted review
Not recieved
Only leaving one star as leaving negative stars is not possible. Did not receive item which is meant as a Christmas gift! I had one email which said I had provided an incorrect address. Ridiculous. Don't waste your money!!
23 November 2025
Unprompted review
Reply from Lvlvlala
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@lvlvlala.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
I have tried numerous emails
I have tried numerous emails, as the jacket i have, has a defective zip. Very poor quality zip the zipper bends out of shape. I asked for replacement or full refund, I have only had a auto reply saying pay extra postage, and no way of actually paying said postage . I have replied 4 times to that email and nothing back. So I now have a waterproof coat that can't be zipped up. I shouldn't have to pay to return or receive a replacement. So im just out of pocket.
12 December 2025
Unprompted review
Reply from Lvlvlala
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@lvlvlala.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
very quick to reply to emails
very quick to reply to emails, had an issue but they sorted it out very quick
GREAT SERVICE
12 November 2025
Unprompted review
Very quick delivery and a very good…
Very quick delivery and a very good product will buy again
19 September 2025
Unprompted review
Trying to contact them as would like to…
Trying to contact them as would like to return an item, so far no success getting a return label nobody answers email
1 November 2025
Unprompted review
Reply from Lvlvlala
Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@lvlvlala.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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