Luxaflex Australia Reviews 

Qi Shades Northbridge
Communication was very poor based on my experience.
I was told by staff that purchasing two S-fold curtains would result in the curtains coming approximately 40 cm from the wall. I asked for a photo so I could understand what was being described. Instead, I received small images showing a white rod and a pinch pleat. I explained several times that I needed to order two S-fold curtains.
I ultimately decided to cancel because I was not satisfied that my questions and requirements had been adequately understood or communicated.
I subsequently left a one-star Google review with the comment “Communication”.
The owner who did not identify herself then posted a public response to my Google review. The response stated that I had cancelled because of the price, which does not reflect my reason for cancelling.
I found the response unrelated to the communication issues which were ongoing for two weeks that I had raised and considered it inappropriate.
This review reflects my personal experience and opinion. I can provide photos to show what I am referring to

The customer experience was awesome from Bec, Kerrie and John from pricing to installation from Jason. The fact is I have always used RiteWay for any curtains/blinds in both my own home and that of investment property. Always give 110% with this time the same as always.."thank you guys!" Jenny A1 Pest Control Canberra

We’ve had our Luxaflex Silhouette Shadings blinds for four years. They looked gorgeous when installed, but over time they naturally needed a proper clean.
The issue is that the basic spot cleaning Luxaflex recommends is completely inadequate for general upkeep, yet these blinds cannot handle professional ultrasonic cleaning. We received several professional quotes and every single cleaner gave us the exact same warning: deep cleaning would compromise the glue, so any attempt would be entirely at our own risk.
Because spot cleaning doesn't work and deep cleaning destroys the glue, there is literally no safe way to clean them. Ours came out white, but the glue failed just as warned, leaving the blinds completely useless.
At roughly $2000-$4,000 per blind, selling a product with no viable cleaning method is unacceptable. Easily the worst money we've spent.

The team were very helpful when we needed some assistance in picking out our blinds for our renovation. They assisted with colour, came out and measured quickly and the install went smoothly!

Ashley and his team made a hard job an easy one for me.
I was dreading picking out the right combination of colours / fabric / type of blind etc.
After discussing it all with Ashley decision made - no drama - end result perfect for what we needed.
Thank you BQCB.

Called company about a repair
Sent photos of blind to company who said they would look at and advise if repair feasible .le. 4 days later no contact and sent another email asking for progress
No reply
Sent another email 4 days later and still waiting for a reply
Dreadful service and communication

I can’t thank Mark and the team from A Style of Shade enough. Their service is AMAZING!
I purchased motorised Luxaflex roller blinds approximately 4 years ago and I love them. The quality and service is 2nd to none. Mark came out to see me twice in the last week to help me change the battery in my remote and help with another couple of blinds as the batteries had gone flat. (To be expected after all this time).
Thankyou so much Mark. I have been just blown away with your service and wouldn’t hesitate to recommend anyone to A Style of Shade and Mark and the team. 😀

Luke from Kaando went out of his way and took the time to diagnose and resolve an issue with our remote control duett blinds. They now work perfectly. Luke was helpful, gave clear and practical advice and went to great lengths to work out what needed to be done and then took the time to do it. Thanks Luke. We recommend Luke and Kaando to everyone.

Olympic Blinds is a family-run business and I have found them a great company to deal with from the beginning to the end. They have a great choice of products and provided invaluable advice for the particular issue I was trying to solve.
Inquiries were handled promptly and efficiently and everyone I dealt with was fabulous.
I can absolutely recommend this company and it's nice to deal with a smaller family business.

The new blinds were ordered and delivered in a timely fashion. They have a block out lining which is perfect for my dressing room, bathroom and guest bedroom. They are a shade of white which matches the walls perfectly and the effect is clean and bright. I am very pleased. The white chains for lifting and dropping the blinds are less obvious than the previous silver ones so all in all, a big improvement. Many thanks to Luke, the installer.

Big thanks to stret at Newmans for squeezing us in when we were in a bind. His agility in responding to our needs was incredible and delivering a perfect product in an amazing timeframe is a credit to him. We can’t thank you enough team newmans!

Luxaflex Australia - QiShades were able to install new blinds on a glass wall of our apartment recently. The blinds are stylish, block out 90% of the UV light and are remotely controlled. QiShades did the job efficiently and professionally. Now the TV is easier to watch without the early evening glare. One very satisfied customer. Margaret 😀

The Armidale team at Hunts Carpets & Blinds recently installed Luxaflex blinds in my home. The service was professional & undertaken with the minimum of fuss. The outcome is very pleasing & I would highly recommend them if you are considering installing curtains or blinds.

Shutters, blinds and a skylight blind were ordered from Balmain more than 6 months ago. The skylight blind and the shutters arrived and were installed, no problem, but of the other 2 sets of blinds, one was not delivered and the other was the wrong size. I was told they'd get back to me, I heard nothing till I got an email from sales asking why I hadn't paid the remainder owing, and I explained I still hadn't received the blinds. After a bit of toing and froing, it was agreed that I was owed well over $1000 for the blinds I never got, but I'm still waiting. The guy from accounts was apologetic, but I've never heard a word of apology from the sales team.

Purchased thousands of dollars of Luxaflex blinds through Ocean Grove Blinds and Curtains. All good until fault with installation of one of the blinds. Ocean Grove Blinds have ZERO after installation support to rectify their errors. In fact, they will just ignore your emails, etc. Should customers expect more -- HELL YES. Go elsewhere, you deserve better.

The team at windo are very professional and knowledgeable. We have used this company several times in the past for small jobs. Most recently it was to fit our whole house when we moved. Francesca walked us through the most practical ways, given our space, to create maximum block out. She guided us on aesthetic choices, helping us bring the rooms together with other features. They worked within our budget and helped us find recycled / oeko tex certified products to minimise internal VOCs. The manufacturer made several mistakes and the blinds needed to be re-sized twice. Francesca and her team jumped in quickly to try and resolve as soon as was possible. Zac, the installer, is professional, a problem solver and installed the blinds and curtains beautifully.

Excellent service from Zen Curtains. Adam and Damon installed new drapes in our laundry and did an outstanding job. They were very professional, courteous, and took care to protect the area by laying down coverings before starting. The workmanship and attention to detail were excellent. Highly recommended

Had a salesperson attend my residence for a measure & quote whom I found to be rude, arrogant & not take the time to explain the product, he was obviously in a very big hurry to move on. I rang management and mentioned that I am happy to deal with Rundle as long as I don't have to deal with this particular salesperson which they were fine with until I received an email from the salesperson. Rang management and they have now back tracked and said that I will need to deal with this salesperson or take my business elsewhere. As is the case, we don't always get along with people, this is normal, but to insist that a customer must get along or to take my business elsewhere is a testament to their customer service values. I have wasted 4 weeks with this company only to be informed of this by Samantha.

We had the team do block out and lighter blinds thru our home replacing old shutters. Marilyn guided us re which blinds, colors and materials and we were decided within fifteen minutes of her being here and then all our measurements for installation were completed. Michael and Riley came yesterday and could not have been more courteous or efficient! We are so happy with the blinds, they look great and are so functional! Very glad we went local with this family business, total professionalism from start to finish and excellent value ! Many thanks.

Immensely grateful for the knowledge and expertise about Luxaflex blinds found at Luxury Blinds and Awnings, Wynnum. Cannot recommend more highly. So relieved Lyle was quickly able to sort out our roller blind repair problem (especially once we realised he was likely to have installed the blinds in the first place quite some years before).