LegitFit Reviews 

⭐⭐⭐⭐⭐
I don't normally leave reviews, but Shane genuinely deserves one.
I had been putting off changing booking systems because I thought moving all my clients over would be a nightmare. Shane made the entire process unbelievably easy. He transferred all of my clients from my previous provider, made sure every class credit was added to the correct account, and took all of the stress out of switching.
Any time I had a question, Shane replied so quickly. If I wasn't sure how to do something, he'd jump on a video call and talk me through it step by step. Nothing was ever too much trouble, and you could tell he genuinely cared about getting everything right.
He even helped me create my own branded app, which has completely transformed the experience for my Pilates members. It looks so professional, and my clients love how easy it is to use.
The biggest thing for me was the customer service. Shane didn't just set everything up and disappear. He checked in, made sure everything was running smoothly, and was always there whenever I needed help. It's rare to find someone who takes that much pride in their job and genuinely wants your business to succeed.
If you're thinking about moving to LegitFit but are worried about the hassle, don't be. Shane takes care of everything and makes the transition completely seamless.
Switching to LegitFit has been one of the best decisions I've made for my business, and that's largely thanks to Shane. I genuinely couldn't recommend him or LegitFit highly enough.

Very efficient setting up with the phone calls. All the finer details were checked before going live ensuring we were ready to hit the ground running.

Switched from a previous supplier. The process was smooth and efficient. Feedback from clients has been great, saying the ease of use is the biggest positive.

Very easy to use and user friendly. All in one for what i
I needed.

Legitfit is a great system and has made the set up of my first business easy. The system is super easy to use and extremely client facing. The team has thought of all the possible hurdles and has an answer to all of my requests. Bella in particular has been amazing in helping me get set up efficiently, being quick to answer any questions and training me in how to use the system in just 2 quick calls TLC Gym is growing thanks to this great system. I will definitely be using them again in future projects.

Since moving over to LegitFit, it has completely transformed the way we run our gym. Everything is now in one place – memberships, class bookings, open gym access, payments and client management – making it so much easier for both our team and our members.

The app is incredibly easy to use, looks professional, and has helped us create a much smoother customer experience. Our members love how simple it is to book classes, manage their memberships and stay connected with everything happening at the gym.

The support from the LegitFit team has also been fantastic whenever we’ve needed anything, and they’re always looking to improve the platform with new features.

I would absolutely recommend LegitFit to any fitness business, whether you’re a PT, studio or gym owner. It saves time, looks great for your members, and has become a huge part of how we deliver our service. We genuinely couldn’t imagine running THE HUB MCR without it.

I'm opening my own studio now in July and for the first time I feel like the systems are actually in place to support that properly. Having the right systems in place before you open makes everything else a lot easier. LegitFit has given me that foundation and a lot more confidence going into launch.

We've had a great experience using LegitFit. It has made running our gym much easier by giving us a simple and reliable way to manage classes, personal training sessions, and our recovery suite.

Before using LegitFit, we never really knew who was attending classes, and there were occasions when coaches would be at the gym with nobody showing up. Now, clients can book and pay in advance, which has made attendance much more predictable and has helped motivate clients to commit to their sessions.

The platform is very user-friendly, and the support team is exceptional. Whenever we've needed help, they've been friendly, quick to respond, and always willing to assist.

There is honestly very little to complain about. If I had one suggestion, it would be to make payout reporting a little clearer, but it's only a minor point.

Overall, LegitFit has been a huge positive for our business, helping us stay organized, improve attendance, and provide a better experience for our clients. Highly recommended.

LegitFit has greately improved my services because of how easy it makes both programming and managing clients. Creating workouts is really easy, the ability to input data in real time is clear and easy to follow, this helps my clients stay consistent and not guessing. Everything is recorded and easy to review, so it’s obvious when someone is improving. That kind of feedback is powerful for motivation and accountability. It’s a very easy to use and specific app.

The only con I would have is perhaps they are understaffed from a customer care side? It can sometimes take one or two reminders that your looking to speak to someone to reselolve an issue. But issues tend to not be urgent or can resolve themselves over time.. so nothing bad to say about legitfit.

Happy clients, and very happy studio owner. My admin and backend work has greatly reduced since joining Legitfit.

The team at Legitfit are always really helpful with any query and constantly taking on users feedback to improve the system. Everyone I have communicated with has been friendly and knowledgeable, it is clear they want to help you provide the best service to your members.

The customer support from LegitFit is absolutely amazing. Lee in particular always finds an answer to my questions and requests. I've received several 'how to' videos from Lee, so I can go over in my own time, or he will offer a time in his diary to do a virtual meeting. He's just great - really supportive and gets it! As a solo gym owner it's so reassuring to know that support and good advice is at hand. I wouldn't choose any other software system.

LegitFit is fantastic, it saved me hours every week doing up my timetable and made the financial side of my business a lot more professional and stricter.

Lee D is incredible to work with - made the process so easy and has nothing but your best interests at heart. Genuinely insures you get the very most out of LegitFit.

If you’re looking to use LegitFit I couldn’t recommend starting off with anyone else.

We switched over to legit fit from team up at the start of this year. Honestly the system looks alot better and the in built progress trackers etc are really good. Here’s where it all goes wrong, the customer service experience just isn’t very good. The only ways to get any help is pre written articles or writing an email and hoping for a timely response. All my members were double billed in my first month and honestly anything to do with billing is a nightmare. Because they hold the stripe account I couldn’t really see what was happening or controle it very well and had to rely on getting screenshots of the stripe account from the support email. Due to this I was also hit multiple times by the steep stripe fees. Since then I’ve also had issues with memberships randomly voiding not charging and cancelling everyone’s sessions which actually caused 4 members to leave as they were frustrated with constantly having there sessions randomly cancelled. Still currently waiting on a reply to see what’s happening with roughly 2k worth of payments that voided yesterday.the reports section is a bit confusing as well and you can’t see upcoming billing there is also a reliance on some workarounds such as not being able to change payments easily and having to generate discount codes to alter any monthly payments. All in a very nice looking system and generally good from a customer point of view but a real mess as an owner and feels like I have much less control over all my systems than I did previously

Easy learning curve with the platform. Easy to use on multiple devices, makes managing schedules and memberships easy on the move. Very reliable and rarely wishing it was capable of more

Lovely staff very helpful - very useful site for my business

"We've been with LegitFit since December 2024 and it's become a core part of how we run the business day to day. As we've grown and brought on new coaches, we've continued to find new ways to get more out of the platform. The automated messaging, attendance reporting and client management tools have all played a big part in keeping things running smoothly behind the scenes as the team has expanded. What works particularly well for us is having everything in one place. We operate across multiple locations with a growing coaching team and LegitFit keeps it all ticking over without having to jump between different systems or platforms. Bookings, payments, client communications, it's all there. It's intuitive, well thought out and has genuinely simplified how we run the business as we scale. We're already seeing the benefit and we're only continuing to find more ways to make the most of it."

From the beginning of working with Legitfit, the whole experience has been very positive. From the first call, and explaining what ‘SpinLab’ was looking for from a booking system, we were heard and everything since has been. Seamless.
Having Joe, manager account has been great! He has helped with the set up and smooth running of the system. To know we can hop onto a call and iron out any problems is very valuable.
I would not hesitate to recommend Legitfit to anyone who is looking for a serious and professional booking system.

Adrian
SpinLab Ltd

Since starting with LegitFit 6 years ago, managing the business has become so much easier. Before, I was doing everything manually including managing booking requests through Instagram and Facebook, chasing cancellations, trying to keep on top of waitlists myself. It was taking up so much of my time and headspace.

Now clients book and cancel themselves, and if a spot opens up in a fully booked session, LegitFit automatically notifies whoever's next on the waitlist. I don't have to lift a finger so the system handles it all. I can easily see how my business is performing at a glance and those two things alone has been a massive relief.

Whenever I've had an issue, the support team have been straight on it and it's sorted quickly. It just gives me the freedom to focus on what I actually opened this business for, helping my clients feel better and live better.

LegitFit has genuinely been a big part of helping us grow to where we are today. I can't imagine going back.

We recently moved over to LegitFit from another booking system due to ongoing issues with slowness, reliability, and general usability, and the difference has been night and day.

The platform is significantly quicker, simpler to use, and much more intuitive for both our team and our clients. Everything feels smoother and more streamlined, which has made day-to-day operations far easier for us at THRIVE.

What has stood out most though is the support. The LegitFit support team have been incredibly responsive and helpful throughout, and Bella in particular was fantastic in helping us with our Wellhub integration. Any issues or questions we had were dealt with quickly and professionally.

Another big positive is that LegitFit genuinely seem like a company that listens to their clients. We’ve submitted feature requests and it feels like feedback is actually valued and considered, with a clear focus on improving and evolving the platform over time.

Really pleased we made the switch and would definitely recommend LegitFit to other fitness businesses looking for a modern, responsive booking system.

We use LegitFit to manage my our gym members accounts, inc access to the gym, reporting and soon our fitness classes. We like that the reporting is much easier and clearer, which makes managing things simpler. Members have better control to access the gym with the QR code feature, which is simpler for customers in all weather. The reporting features are great as they let us see who owes money and who has paid clearly, and we can export our member lists. We can also freeze memberships and switch them easily. The initial setup was really easy, and Bella has been such a great help, making the process seamless. Even when issues arose which were outside of LegitFit , she reassured us it was all in hand and kept us up to date