Mindbody Reviews 

Moses Ndungu was absolutely wonderful to work with throughout the entire onboarding process. He truly went above and beyond to make everything as easy and seamless as possible. He was incredibly patient, responsive, and always willing to take the extra time to answer my questions and make sure everything was set up in a way that worked best for my business.

Transitioning to a new system can feel overwhelming, but Moses made the entire process so much easier than I expected. I genuinely felt like he cared about getting everything right and making sure I felt comfortable and confident moving forward. I couldn’t have asked for a better onboarding specialist. Thank you, Moses, for all of your help and for making this such a positive experience!

Fernanda Avancine is fantastic. She is calm, kind and very helpful. She taught me so much at each meeting. She made the information easy to understand and walked me through each step.

Fernando was great! Very helpful!

Nasra was such a joy to work with. I enjoyed the help and patience that she gave me.

Josselin was a great very helpful with all the questions we had 10 out of 10

Giovanna is a wonderful trainer as she ensures her clients understands the training by walking us through each function, while explaining the why behind it. We felt very comfortable asking questions or having her go back if we were unsure about something during our training. At the end of lesson, she provides us with more content to help us navigate through our training and a recap of our session to go back for notes. Overall, we are very happy with her performance and customer service.

My initial experience transitioning to the platform would have been 1/5. But, once I shared my concerns and was placed with Felipe it was a complete turnaround!! I'd give my onboarding specialist Felipe Guerra 10 stars if I could. He was exceptional. There will always be a learning curve when learning a new platform, which is understandable. But, I came here today to make sure everyone knew that Felipe saved the day!!

Joan was amazing she help me with everything I needed to know as well as answered all my questions. Guide me throughout the whole process.

Very informative and was able to answer all my questions!

Nathalia was very helpful patient and thorough. Looking forward to doing another training with her again soon.

Great service

Bianca was a pleasure to work with. She had great energy, was very informative and patient with all of my questions

Pamphillian Nasyema was an amazing onboarding specialist! I loved her positive attitude and willingness to answer all of my questions. She took her time with me and was extremely patient as I learned the new platform. She constantly reminded me that I could contact her at any time for help....and showed me the abundant resources that offer assistance with Mindbody. I am very impressed with the Customer Service and would highly recommed this company.

The Team at Mindbody handled every inquiry and question I had with ease and support. All answers provided clarity. I appreciated being guided throughout each step of the process. I especially liked how I knew when to seek support within the app for questions, and when and who to reach out to on the team for those nuanced inquiries. So far my experience has been 5/5!

Gustavo has been incredibly helpful! Very patient and knowledgable.

Mia from TAM has been a great help with learning all there is to know with my new mindbody system. Been great to catch up each week and getting the software running the way it should be.

We went live with mindbody in July 7th by July 8 we realized the platform wouldn’t work for our mobile business was not user on the go friendly. I am asking to cancel it hadn’t even been 24 hours!

I’m struggling, my trainer was awful and I’m list and there is no phone number to call

I think overall its good, but there are big flaws that don't seem to be addressed that other booking platforms have figured out: example, on average, we get 1-2 customer messages that they hit a broken link when they try to log into their account. That's a lot of friction for someone who simply want to book a pilates class. Not everyone wants to download an app. Then, I cannot easily see the total amount of visits from each customer on the schedule as they come to class, which makes celebrating milestones difficult. Then, even if we enable the option that memberships CAN be cancelled online, our clients dont see it. Support said it was a BUG and are supposedly working on it, but they also say no solution at the time so we're stuck and customer find it frustrating having to call or email to manage their account. It's also more admin work for us. Also, even if customers have all the notifications turned on, they never are asked to leave a review after their class, they need to go themselves looked into their past schedule to review a class which doesn't help us get reviews. I wish it was like uber, where you would get prompted to review your class the next time you open the app. Support is good but not excellent. Visibility remains the biggest flex of MindBody, which is what holds many studio..