Mindbody Reviews 

I attend Fluidform Rosebery and have gained muscle strength and balance and confidence since I have been attending. The instructors are experienced and due to their instructions am on the way to being fit and healthy again!

Josselin answered all my questions and was very kind. Her support was very helpful to me.

Adrian was very knowledgeable and made the learning experience fun. He was not stressed by my confusion or lack of skills at times! I recommend Adrian 10/10!

I felt that they made sure I was able to be successful on launch day

Mel was amazing, super helpful and efficient.
Thank you

Alexander Wahome was incredibly helpful in setting up my Mindbody business account. He made setup super straightforward and going live easy to manage.
Thank you!
Melissa King
Suma Studio

Tori brings the perfect blend of high energy and playful sassiness that keeps the class fun, even when you're working hard in the FAR infrared heat. All of the instructors at Gyro Oxygen are amazing! Such a fun community.

Ricardo Molina was incredibly patient, knowledgeable, and helpful throughout the entire setup process. He truly went above and beyond to make sure all of our questions were answered promptly and thoroughly. He made the whole experience smooth and stress-free. We really appreciated his professionalism, attention to detail, and willingness to help. Thank you, Ricardo, for such an excellent experience!

A professional booking platform for my wellness business.

Lucas Fonseca has been absolutely incredible throughout my onboarding experience. As a new business owner juggling a million moving pieces, having someone as thorough, organized, and dedicated as Lucas made such a difference. He took the time to walk through everything during our meetings and immediately followed up with detailed written recaps, organized by topic. That made it so easy to stay on track and feel confident about the next steps.

What really sets Lucas apart is his follow-through. If he didn’t have an answer right away, he took the initiative to find it. When something I envisioned wasn’t straightforward, he explored options and found answers or workarounds to help bring my ideas to life. I always felt like he cared about making things work for my business.

Lucas went above and beyond, and I hope his leadership knows what an asset he is. A raise, a promotion, all the recognition—this guy deserves it! Thank you, Lucas, for making such an overwhelming process feel manageable and for being so invested in helping me!

Juan was amazing, helpful and great to work with.

Mindbody sucks for the end user, ie: the people who are paying money for classes.
As an end user, I absolutely HATE mindbody. The user experience is some of the worst I've ever seen.
The calendar interaction is slow, always takes you back to "today" even if you're scheduling out in the future, takes 15-20 clicks to schedule a class. It prompts multiple times requesting my phone number for SMS updates I don't want and have repeatedly refused.

There are many more interaction details that make the experience poor. Please hold some kind of review on your end user experience. This is very bad.

Outstanding Onboarding Experience – Highly Recommend Alexander Wahome!

I cannot speak highly enough of Alexander Wahome and the exceptional onboarding experience he provided at Mindbody.

From the very beginning, Alexander demonstrated an extraordinary level of professionalism, patience and knowledge. His attention to detail was outstanding, and he took the time to thoroughly explain every step of the process, ensuring I felt confident and understood everything before moving forward.

What truly sets Alexander apart is his exceptional communication style. He has a wonderful ability to make even the most complex information easy to understand, and nothing was ever too much trouble. His patience, genuine care and commitment to delivering an outstanding customer experience were evident throughout the entire process.

I feel incredibly fortunate to have been assigned Alexander as my onboarding specialist. He is an absolute asset to Mindbody and a shining example of what exceptional customer service should look like.

Thank you, Alexander, for going above and beyond. Your dedication, professionalism and support have made such a positive difference to my experience.

I would wholeheartedly recommend Alexander Wahome to anyone beginning their journey with Mindbody. A truly outstanding experience from start to finish!

As the owner of BossFit Studios and a regional project manager, I am frustrated by two gaps in Mindbody’s product and the response I have received from support.

When clients register through the link on our website, Mindbody enforces the required profile fields configured for our business. However, when clients register through the Mindbody consumer app, those same requirements are not enforced. This leaves us with clients who have no phone number or address on file, limiting our ability to reach them when something urgent happens.

Support told me an enhancement request would be logged. From my perspective, consistently enforcing our required client information across registration channels should be a basic product expectation.

The second issue involves ClassPass. When ClassPass users book, their phone numbers, addresses, and notification preferences do not transfer into Mindbody. Support told me to contact ClassPass and ask them to have their interface team modify their interface and send Mindbody the information. However, no one clarified whether Mindbody’s integration can receive those fields or how notification consent is handled between platforms.

I expect Mindbody to investigate its side of the integration and coordinate with ClassPass to determine what information can transfer and what changes are needed. Customers should not have to act as intermediaries between technical teams.

I understand that software has limitations and fixes take time. What disappoints me is the lack of clear ownership, a practical interim solution, and a defined path toward resolution. These gaps affect our daily operations and our ability to maintain complete client records. Simply logging an enhancement request or directing us to another company does not resolve the problem.

Eric was great and patient with me

IT was excelent! Thanks for your service.

Jesus was super helpful and responsive during the entire onboarding
Thanks for everything

Valeria was very thorough with explaining answering questions and making the transition smooth. Great customer service.