Legálitas Abogados Reviews 

13,173
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The agent that helped me, had experience in the matter and was able to assist me during the call, with a lot of patience, since my Spanish is not good enough. And made me feel understood and helped wi... See more

Company replied

Rated 2 out of 5 stars

I would not recommend Legalitas. Despite being a large organisation, the service feels impersonal, with many lawyers working on an ad hoc basis rather than offering consistent support. The hom... See more

Company replied

Rated 5 out of 5 stars

My experience is good because I can not speak Spanish but the lawyer talk with my frnd its very helpful for me thanku SOOO much for this

Company replied

Rated 5 out of 5 stars

Sandra helped me a lot when I had to review Arras conteact for purchasing a flat. Really appreciated the support. It goes beyond my expectations.

Company replied

Company details

  1. Attorney Referral Service
  2. Legal Services

Written by the company

Legálitas es la Legaltech española líder en asesoramiento jurídico para familias, autónomos y pymes. Te ayudamos en tu día a día de una manera sencilla, accesible y eficaz utilizando tecnología innovadora para que puedan acceder a un asesoramiento legal de calidad, ominicanal, en tiempo real, en cualquier momento y lugar. De esta manera, en un entorno plenamente digital, agilizan los procesos aumentando la eficiencia de los abogados y, en consecuencia, mejorando la experiencia del cliente. Resolvemos un millón de consultas cada año, a través de más de 800 abogados y una red nacional de 340 despachos por toda España. Además, contamos con una fundación dedicada a la protección de la infancia en la sociedad tecnológica y Legálitas LAB, un acelerador de ideas innovadoras que aporten valor al mundo del derecho.


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4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Replied to 69% of negative reviews

Typically replies within 24 hours

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4.5

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(13,173)

6,345 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a very unpleasant experience via…

I had a very unpleasant experience via whatsapp, very unprofessional and rude

I told him I wanted to think about the offer and he kept insisting I should take their services in that moment:

¿Insistente?
Creo que el problema lo tiene tú y yo estoy dando las facilidades de poder gestionarlo desde ya, es como trabajamos sabiendo que el cliente tiene una urgencia, ya que esas deudas van a ir aumentando y si te realizan embargos va a ser un problema mucho mayor

It felt like a scam

7 April 2026
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenos días, Rian, hemos solicitado a través de Trustpilot tus datos de contacto para poder revisar el motivo de tu descontento. Una vez nos des respuesta vamos a informar a nuestros compañeros sobre tu caso para que puedan contactarte (referencia TP02100726). Muchas gracias. Un saludo. (Si no recibes nuestro correo chequea tu bandeja de spam, por favor.)

Rated 2 out of 5 stars

I would not recommend Legalitas

I would not recommend Legalitas. Despite being a large organisation, the service feels impersonal, with many lawyers working on an ad hoc basis rather than offering consistent support.

The home insurance policy they sell is also unclear, especially regarding hidden defects. When you try to make a claim, you end up in a grey area—neither on the defence side nor clearly covered on the claim side. Even though exclusions aren’t explicitly stated, the coverage is not well defined, leaving you unprotected when you need help.

Overall, the combination of impersonal service and vague policy wording makes Legalitas a service I cannot recommend.

19 June 2026
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenos días, Carolina, lamentamos la confusión que nos traslada sobre las coberturas de su banco, no nuestras.

Para su tranquilidad, todos nuestros compañeros son letrados colegiados, sometidos a procesos de selección exigentes y con experiencia senior demostrada. Todas sus consultas son auditadas diariamente por responsables de materia para cumplir los estándares de calidad que llevamos ofreciendo desde hace 27 años. Precisamente por esa capacidad le han dado respuesta a sus consultas, lamentamos que no fueran las que usted deseaba recibir.

Si le remitimos a uno de los 340 despachos asociados de nuestra red nacional lo hacemos porque, agotadas las vías que están en nuestra mano, solicita un servicio que no está cubierto por la póliza que tiene, como le han explicado nuestros compañeros.

Es una herramienta que facilitamos dada su solicitud.

Le brindamos varios despachos para que pueda elegir el presupuesto que mejor se ajuste a usted o elegir el más cercano a su lugar de residencia, sin compromiso, la palabra final siempre es suya y puede elegir cualquier otro fuera de nuestra red si eso cubriera sus necesidades.

No existe obligación de hacerlo con los despachos que le proponemos porque son servicios fuera de su cobertura.

La elección del despacho que quiere que se encargue de su inquietud es suya, siempre, porque la relación de confianza entre cliente y abogado es básica para poder obtener éxito. Si el presupuesto que le ofrecen no le compensa es lógico y normal que lo rechace, nos gustaría ayudarle en ese aspecto pero extralimita nuestro alcance, es decisión suya.

Carolina, queremos ayudarle, utilice su área de cliente, la app, el teléfono 91 112 04 05 o nuestra web para contactarnos y le indicaremos los próximos pasos a seguir, sin ningún problema ni compromiso.

Quedamos a su disposición.
Saludos.
Referencia: TP03220626

Rated 1 out of 5 stars
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenas tardes, lamentamos su reseña.
Queremos ayudarle y entender su valoración pero el anonimato de su nombre de usuario nos impide localizarle en nuestra base de datos.
Por favor, envíenos sus datos a atencionalcliente@legalitas.es con el asunto TP01220526 y trataremos de solventar su malestar.
Saludos.

Rated 5 out of 5 stars

professional support

Sandra helped me a lot when I had to review Arras conteact for purchasing a flat. Really appreciated the support. It goes beyond my expectations.

6 May 2026
Legálitas Abogados logo

Reply from Legálitas Abogados

Nos alegra leerte, gracias por dedicarnos tu tiempo y tu confianza.

Rated 1 out of 5 stars

Poor experience with the labor lawyer and 50 euros wasted

The lawyer who spoke to me on the phone seemed bothered and even said that she didn’t know the answer to a simple question that I expected a lawyer to know, when I asked about any service to send a certified email that would provide proof it was sent and read.

Overall, I am disappointed, and it was obvious that the lawyer had no interest whatsoever in helping and acted as if assisting me was a bother.

I wanted to subscribe to your service and hoped this call would be a good trial, and it was. I will not subscribe to your service; it is clear that the lawyers handling cases do not care in the slightest.

50 euros wasted. Why should I spend another 500 euros a year?

The rest of the staff, during the scheduling and organization of the appointment, were very kind and helpful, completely the opposite of the lawyer’s attitude.

---

La abogada que habló conmigo por teléfono parecía estar molesta e incluso llegó a decir que no lo sabía ante una pregunta sencilla que yo esperaba que un abogado conociera, cuando pregunté por algún servicio para enviar un correo electrónico certificado que dejara constancia de que fue enviado y leído.

En general, estoy decepcionado y era evidente que la abogada no tenía ni el más mínimo interés en ayudar y actuaba como si le molestara atenderme.

Quería suscribirme a su servicio y esperaba que esta llamada fuera una buena prueba, y lo fue. No me suscribiré a su servicio; es evidente que los abogados que gestionan los casos no se preocupan en lo más mínimo.

50 euros tirados a la basura. ¿Por qué debería gastar otros 500 euros al año?

El resto del personal, durante la gestión y organización de la cita, fue muy amable y servicial, completamente lo contrario a la actitud de la abogada.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Outrageous experience!

My experience with Legalitas has been an absolute disaster, and dealing with Seguros Benjumea only made everything worse. In my personal opinion, both companies created one of the most frustrating, unhelpful, and disappointing situations I have ever encountered.

Despite providing clear, detailed, and extensive evidence, Legalitas still refused to take on my case. What shocked me even more is that Seguros Benjumea made the decision not to cover anything — and Legalitas reinforced that decision, instead of defending my rights or challenging it in any meaningful way.
The message was basically: “You get nothing.”

Instead of standing up for my interests, Legalitas seemed to simply echo Seguros Benjumea’s stance, leaving me completely unprotected. Their involvement felt like zero effort, their communication poor, and their willingness to help non-existent.

As for Seguros Benjumea, my experience was equally negative. A company that should provide security and peace of mind instead delivered confusion, excuses, and absolutely no real support.

Based on my experience, relying on Legalitas or Seguros Benjumea was a complete waste of time, trust, and money. I would strongly advise others to stay far away from both companies if they expect real protection or professional assistance.

28 November 2025
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenos días, Stan, hemos solicitado a través de Trustpilot tus datos de contacto para poder revisar el motivo de tu descontento. Una vez nos des respuesta vamos a informar a nuestros compañeros sobre tu caso para que puedan contactarte (referencia GMB03031225). Muchas gracias. Un saludo. (Si no recibes nuestro correo chequea tu bandeja de spam, por favor.)

Rated 1 out of 5 stars

Stay away

Stay away, they are anti English speaking people.
Their customer service is problematic and treat you bad.
They're not transparent and hiding things, avoiding your questions.
Incompetent.
They have worse customer service.
Save your nerves and time and money!

13 November 2025
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Good morning, Ahmed: We have requested your contact details via Trustpilot so that we can review the reason for your dissatisfaction. Once you respond, we will inform our colleagues about your case so that they can contact you (reference TP02131125). Thank you very much. Best regards. (If you do not receive our email, please check your spam folder.)

Rated 1 out of 5 stars

DON’T TRUST THEM. THEY ARE SCAMMERS.

You’re toying with my time. Phone calls that lead nowhere where you say I’ll talk with a lawyer and then you hang up before anyone gets the phone after I waited for whoever knows how long to get to someone… EVEN WHEN YOU CALLED ME. What’s going on? Awful service, really. Even with your app and new WhatsApp phone number, all you do is open void claims that in the end only harm my patience with you. Wanna trust them? Well don’t, because you’ll only waste your time with such a useless service.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Legalitas finally got replaced!

Legalitas finally got replaced!
You cant work with lawyers that says different things on different days, and then go back on what they said. They make grand promises and then they hide when they cant fulfil them, very unprofessional people! They don't seem to have an understanding about the law as they need to check things and cant give you a straight answer. They say that they can handle international companies and cant even speak English. The promise they will call you but if you miss it (as it rings 2-3 times) they close the case. The most backwards lawyers I ever worked with. I would recommend to stay away from these people and NEVER hire them unless you want to feel cheated. They don't seem to understand that many of the international companies have networking events where we talk and share our experience with Legilitas and other companies.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Legalitas are disorganized and…

Legalitas are disorganized and unprofessional. They can't work with international companies as they can't speak English. Most of the people working there have a bad attitude against you when you can't understand everything they say in the phone calls. They refuse to send anything in written form, so no emails or anything, only phone calls, big red flag! They have said numerous times that someone who speaks English will call back and explain, but they never do. You can not follow up on cases at all so any follow up on any issue has to be requested in a new case, so you get new other people that are not informed about the case at all so you have to explain everything over from the beginning every time. Lawyers are giving different answer about the same case when you talk to them, so there is no trust in what they say. They call but if you miss it or they disconnect the call you get a message to call back but you only get the number to the customer support, never the name or number for the person that called you. In more than half the cases, when I answer the call it disconnects as soon as I have introduced myself. They also don't care if you have chosen that you would like to be called a certain time of the day. I would never recommend this company as they are disorganized and because of the lack of trust.

25 July 2025
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Good morning, Oscar, we have requested your contact details through Trustpilot so that we can review the reason for your dissatisfaction. Once you respond, we will inform our colleagues about your case so that they can contact you (reference TP02260725). Thank you very much. Best regards. (If you do not receive our email, please check your spam folder.)

Rated 1 out of 5 stars

Bad information

Bad information. Telephonically they say you may cancel within the first month, but then they give you contract for 1 year!
When you phone them, they say you can only cancel after 6 months, which is another lie.
PLEASE BE CAREFUL before signing up with Legalitas

2 September 2024
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenas tardes, lamentamos su valoración y vamos a auditar su contratación.

Mientras tanto le informamos: por ley nuestro servicio es anual, renovable, sin permanencia, y facilitamos el pago fraccionado mensual, como se le indica en la locución de contratación y figura en la primera página de su contrato.
Puede causar baja cuando lo desee, oponiéndose a la prórroga del contrato mediante una notificación escrita, efectuada con un plazo de, al menos, un mes de anticipación a la conclusión del período del seguro en curso (Ley 50/1980, de 8 de octubre, de Contrato de Seguro, Art.22).

Aquí tiene todas las vías para contactarnos y solicitarnos más información a su disposición:

- 91 112 04 05
- App (iOS/Android)
- Área de cliente
- Whatsapp
- Dejar su tlf en nuestra web para que le llamemos nosotros
- Escribir a atencionalcliente con el asunto TP02120525 incluyendo su DNI y tlf.

Saludos y gracias por contactarnos.

Rated 1 out of 5 stars

Worst professional services company i…

Worst professional services company i have EVER dealt with. Their servicio laboral could not be more pathetic. They were late, they made errors, they do not hold themselves accountable for these errors. Their customer service is even worse than the service they can't deliver. If i was drowning and the nearest life raft was Legalitas, I would NOT get in it.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

The reason why it's cheap is that it's…

The reason why it's cheap is that it's a bad service. You book a call and no one shows up, when they do, the lawyer seems to be in a rush not really listening to you. Super difficult to unsubscribe. I hope you can reply to this with a straightforward way to unsubscribe.

7 March 2025
Unprompted review
Legálitas Abogados logo

Reply from Legálitas Abogados

Hola, Saverio, lamentamos su percepción y sus palabras.

Somos un servicio asequible para cualquier ciudadano debido a que somos una asesoría jurídica, y su póliza ofrece:

- Resolver todas sus dudas legales. Sin límite. 24h si su caso es urgente.
- Contactarnos por teléfono, app o web para que elija la vía más adaptada a usted.
- Revisar sus contratos y documentos.
- Redactar los escritos que necesite.
- Cancelar los servicios y seguros que quiera dar de baja.
- Gestionar por usted sus reclamaciones.
- Negociar con quien sea necesario para conseguirle la mejor solución.
- Solicitar por usted sus certificados a la Administración Pública.

Respondiendo a su comentario, y para su información, todos nuestros abogados son profesionales, letrados colegiados sometidos a procesos de selección exigentes y con experiencia senior demostrada. Precisamente por esa capacidad nuestros compañeros le han dado respuesta a sus consultas, lamentamos que no fueran las que usted deseaba escuchar.

Por ley nuestro servicio es anual renovable, con posibilidad de pago fraccionado mensual y sin permanencia (Ley 50/1980, de 8 de octubre, de Contrato de Seguro, Art.22).
Puede causar baja cuando lo desee oponiéndose a la prórroga del contrato mediante una notificación escrita, efectuada con un plazo de, al menos, un mes de anticipación a la conclusión del período del seguro en curso. Estas condiciones figuran en la primera página de su contrato y le es redactado antes de que nos dé su consentimiento.

Envíenos su petición de baja a atencionalcliente@legalitas.es con el asunto TP01070325 con una copia de su DNI y expresándonos su deseo, como le indicamos más arriba.

Saverio, queremos ayudarle, utilice su área de cliente, la app, el teléfono 91 112 04 05 o nuestra web para contactarnos y le indicaremos los próximos pasos a seguir, sin ningún problema ni compromiso.

Quedamos a su disposición.
Saludos.
Referencia: TP01070325

Rated 2 out of 5 stars

Phone call was cut but contact later was made.

Phone call was cut didn't get a return call. The problem is now taken care of. Question why do they call it trust pilot? Maybe I have no trust. Just asking. Thank you for getting back to me after I wrote this.
Have a nice day.

3 May 2024
Legálitas Abogados logo

Reply from Legálitas Abogados

Buenos días, Robert, dado que hubo una incidencia técnica en la centralita se le envió este mensaje el 02/05/2024 a las 14:41 y tenemos confirmación de su recepción:

"por favor contáctenos nuevamente. Número de referencia 0060001932 La última llamada fue por favor contáctenos nuevamente. Número de referencia 0060001932 La última llamada fue desconectada.. : por favor contáctenos nuevamente. Número de referencia 0060001932 La última llamada fue por favor contáctenos nuevamente. Número de referencia 0060001932 La última llamada fue desconectada.."

Lamentamos su reseña. Puede contactarnos en el 91 112 04 05. Saludos.
Referencia: TP01060524

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