Post Danmark A/S Reviews 

Avoid this company. Drivers making deliveries attempting while you waiting at home. Costumer service not working

Why do I have to pay moms on a parcel i send from australia to my mum in Denmark? An item I had especially made for her.
Would I be better of getting a lot of shit from Temu to add to landfill. Is it because they don't make enough money doing whatever they do now?
Im absolutely dumbfounded by this.
Regards Bente Australia

Very disappointing service from PostNord. I honestly do not understand why they offer home delivery when they rarely seem to deliver to the home address. I stayed at home all day waiting for my package, only to receive a message saying that nobody was home. That is simply not true.

This has happened more than once, and it feels like drivers do not even attempt delivery before marking the recipient as unavailable. It is extremely frustrating to waste an entire day waiting for a package that never arrives.

An unreliable company with poor customer service and misleading delivery promises. If you cannot provide home delivery, then do not offer it.

It's ridiculous how everybody knows about these fake delivery attempts and nobody cares. They don't even try to fake it well. In the proof photo of the attempt, you can clearly see that they just covered the camera with their finger to take a picture...

One of the worst delivery company i have ever experienced...

I only ever use Postnord if I have no better option! Why? Because they continuously leave my packages at the door, next to the doorbell, while I'm at home... I do NOT have modtagerflex. I do NOT consent to you leaving my online purchases outside on the street where anyone could potentially go and grab it! Yet you keep doing exactly that.

The only reason I notice you left something out there, is because my phoneapp has the audacity, to ask me for a review, and for my advice on how they can do their job better... Well you asked! And I answer. Learn to use the doorbell! I cannot believe this even has to be said...

At the end of March I made an order with the Danish company Onling. Onling then sent me two tracked parcels. Since I live in Israel, I understood that there may be a delay because of the recent conflict. By the beginning of May I had still not received this delivery. I wrote to Onling who were fantastic!! They looked into the problem and decided to re-send my order through FedEx without asking me for any payment.
Before I wrote to Onling, I wrote to PostNord who only replied this morning, with what looked like a bot message.
I replied with the tracking nos and this afternoon received a reply from a human being who said that they are unable to track the parcels but sent a link to the PostNord website suggesting I track the parcels there. Farcical and absurd to say the least. What is the point of tracking nos if you can't track the parcel.
I would give NordPost DK a zero if I could.
And a 10++ to Onling!

Very disappointing experience with this postal service. I paid the customs duties and handling fees on 13 May and was informed that the shipment would be delivered within 2–3 days. However, as of 26 May, there is still no sign of the package.

What makes this even worse is the complete lack of customer support. I tried contacting customer service through the app chat and also sent 3 separate emails, but I have not received a single reply.

Paying extra fees and then being ignored for nearly two weeks is completely unacceptable. Extremely poor communication and service.

One of the worst and unreliable company I know….
If you really in a hurry and they promised 1 -2 days delivery time, it’s a LIE .
They will mess you up

I was in their customer service chat from the start till the end of their work day. did not get the problem done, just got transferred to a different queue.

Very poor quality carrier.We have shipped parcel from Czech Republic on 23rd March,on 25th already accepted by Denmark Post,than tracking status about customs processing ??? They probably do not know we are in EU more than 20 years.Today is 15th April,still not delivered to recipient.Today see status return to sender ! What a shame !

I was waiting for the parcel at home suddenly I got a notification from post Nord that they came with the parcel but no one was at home ( this is not the first time they do that)
So I have to pick it at Føtex. (I'm handicapped person) I tried to contact postnord to complain but I can't.
There is no calling number and the chat is a stupid Ai can't get any answers from it.

I have gotten a import charge notice but haven't gotten the invoice or possibility from them to pay it. Its been a week and they wont return calls or emails nothing. I cannot receive my package

Impossible to talk to a real person. They have lost my package and i still haven’t solve the issue

One star not adequate to describe this shocking service. We paid a fortune to send Christmas presents from Australia to our grandchildren in Hersholm. Arrived 18th Dec but son not informed on time and package was returned to Aus BEFORE Christmas!!
This is not the first time parcels have not been delivered ! Can’t believe how bad you are. Would like to be reimbursed $50 Aud for postage!

I have experienced the most disappointing "service" from PostNord, particularly regarding taxes to be paid on items coming from outside the EU. I have been taxed on several gifts sent from friends and family, and although this in itself is pretty annoying to pay 50% tax (25% tax plus "administration costs") on some chocolates or underwear for Christmas or my birthday, the fact that several have also been returned because I did not pay the tax in time due to late delivery of the tax letter, is even more annoying. More recently I have bought several items on Etsy, where the tax is already paid, but PostNord have not recognised this and say that the "digital information is incorrect" on the tax payment, and I have therefore been charged tax again! On one of these items, I did not receive the tax notification at all and it was returned to sender.

Package should have arrived days ago but it's "stuck" in a facility nearby.

My parcel was shipped quickly from Germany and arrived in Denmark within a very reasonable time but that’s where everything fell apart. The package has been stuck in Denmark for over a week with no progress.

PostNord’s Track & Trace app initially stated the parcel would be delivered today and that someone needed to be home to receive it. I waited the entire day, but no courier ever showed up, and the tracking status didn’t change at all. It was a complete waste of my time.

When I contacted customer service, they only repeated the same unhelpful information shown in the app. After I reported the failed delivery, PostNord suddenly changed the status to “estimated delivery date is currently unknown,” which is both ridiculous and disrespectful. How can a parcel that has already arrived in the country suddenly have no delivery timeline?

It feels like PostNord simply has no control over their own processes, and their lack of transparency and accountability is extremely frustrating. The parcel is clearly in their possession, yet they seem unwilling or unable to deliver it.

Overall, a very disappointing and unprofessional experience. I will avoid using PostNord Denmark whenever possible in the future.

Do NOT use these thieves at Brøndby Syd E!!
My parcel containing a very expensive item was not delivered, although the app states as being delivered!

Absolutely appalling!! Illegal shambles of a “business” company!

PostNord Denmark in Aalborg is absolutely the worst delivery service I’ve ever dealt with. They are nothing but lazy, careless, and full of lies.
Two days ago, they didn’t bother to deliver my shipment properly – they just dumped it on the street like trash! No call, no knock, nothing. Today, they’re lying straight to my face, claiming they “tried to deliver” while I was sitting at home waiting the whole time. Nobody even came near my door.
This is not a delivery company – it’s a circus of incompetence. They don’t respect customers, they don’t take responsibility, and they clearly don’t care if your package is lost, stolen, or ruined.
PostNord Aalborg, you are a disgrace. Stop lying to people and pretending you’re providing a service. You’re not – you’re just wasting our time, money, and patience.