Loake Shoemakers Reviews 

8,514
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and describe the online purchasing process as completely seamless, highly professional, and exceptionally convenient. Many consumers highlight that the footwear is beautifully crafted, incredibly comfortable, and constructed from premium quality materials designed to last for many years. Some reviewers were not happy with unexpected sizing inconsistencies, noting that certain pairs felt unwearable or caused significant discomfort. A few customers also explicitly mentioned occasional quality control flaws in specific delivered items, which unfortunately required them to process returns and replacements.

What people talk about most

Product

People report positive experiences with product, noting that footwear is well-crafted, comfortable, and... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional craftsmanship, durable... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

Reviewers mention positive feedback about service, noting it is top notch, fast, and efficient both online... See more

Order

Reviewers highlight positive aspects of order, describing the online purchasing process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a short stay in Oxford, I visited the Loakes store, the shop assistant Mark was fantastic and kindly measured my feet for the correct size. I went away feeling assured to make a online purchase.... See more

Rated 5 out of 5 stars

Shoes were delivered promptly, ordered 3 different pairs to try on. All 3 pairs packaged superbly and have a nice cloth covering to stop them rubbing together, has the Loakes logo on it. Really good q... See more

Rated 5 out of 5 stars

Ordering shoes from Locke on this occasion and on another has been seamless. Customer service has always been prompt and courteous as I have come to expect from British merchants. It is always a plea... See more

Rated 5 out of 5 stars

Very quick delivery which was great. I love the quality of Loake shoes and the craftsmanship of their products. I had my eye on the suit carrier for a long time so took the opportunity to buy it as an... See more



Company details

  1. Shoe Factory
  2. Bag Shop
  3. Shoe Repair Shop
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.

Free UK & International Delivery*

We are now delivering Worldwide!

Free delivery for all orders over £50 placed online. Orders placed prior to 13.00 GMT are sent same working day (Monday-Friday only). Orders placed after 13.00 GMT on Friday will be sent the following working day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,514)

1,161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Classic English Craftsmanship, Excellent Experience

I’m extremely happy with my Loake Chesters in mahogany. They looked great online, but they’re even better in person. The mahogany leather is a beautiful, rich color, the brogue detailing is excellent, and the overall quality and craftsmanship are obvious as soon as you take them out of the box.

They have exactly the classic English look I was after and feel substantial without being too heavy. The rubber sole is a great choice as well. It makes them practical and comfortable while still looking like a proper traditional brogue. They work especially well with chinos, wool trousers, and my Harris Tweed jacket.

My experience ordering directly from Loake was excellent too. The website made shopping easy, communication was good, and delivery was fast and trouble-free. Everything arrived well packaged and in perfect condition.

These are my first Loake Chesters, and I couldn’t be happier with them. Beautiful shoes and a great buying experience.

27 August 2026
Rated 1 out of 5 stars

Being the proud owner of a pair of…

Being the proud owner of a pair of looks Monk strap shoes, when the needed repair I took them to the shop at Ashford outlet Mall. I was given a receipt and told they MAY take four to six weeks. I was surprised as the website says 30 days. However, forewarned etc.
To my shock it took best part of eleven weeks. Looks H.O. were useless and no help. The store staff said I should complain.
I did, they say they'll respond in 3 days days. Nearly two weeks and nothing from Looks.
Awful service

26 August 2026
Unprompted review
Rated 3 out of 5 stars

Website does not reflect stocking levels

Website has advertised shoes on sale over several weeks (ordered twice) which allowed me to proceed to completed purchase only to be contacted subsequently to say that the shoe in question is not available though still advertised for purchase on website. Promptly and courteously dealt with by staff but, having happened twice in a short period of time, undermines my confidence in purchasing from this website (having previously bought several pairs of shoes from this website).

24 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look