Love Tales Reviews 

50
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible quality of the personalized books, noting that the thoughtful stories and wonderful illustrations make them deeply meaningful gifts for loved ones. Consumers also greatly appreciate the responsive and exceptionally helpful support team, emphasizing that the ordering process is fast and every interaction feels genuinely caring. Some reviewers were not happy with occasional delivery delays, shipping hiccups, or complicated steps encountered during the creation process. A few people additionally noted minor issues regarding slower printing speeds, image generation quality, or shipment arrival times.

What people talk about most

Product

Customers report positive experiences with the product, expressing deep satisfaction and appreciation for the... See more

Quality

Users describe positive interactions with quality, noting that the books are made with wonderful materials... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very quick,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and a kind,... See more

Delivery service

People report positive experiences with the delivery service, noting fast shipping and simple ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a book that was to arrive before Dec 25, due to printing issues, it arrived a month later. I did correspond with the company and they did refund a portion of my cost. The product, once rec... See more

Company replied

Rated 4 out of 5 stars

It was very fun to make this gift for my 1st wedding anniversary with Love Tales. The process is easy, there's a lot of room for your own creativity and the results were lovely. I would give 5 stars i... See more

Rated 4 out of 5 stars

I purchased two books separately and received both past the time expected, roughly 6 weeks to receive . The product itself is lovely though. Just make sure you budget your time.

Company replied

Rated 4 out of 5 stars

Clo and the company responded to my email after I left my review, and they were incredibly helpful and supportive. I was able to receive the book because they prioritized my delivery. The book... See more

Company replied


Company details

Written by the company

Transform your memories into a beautiful illustrated storybook. Perfect for anniversaries, birthdays, weddings, or just to say “I love you”.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

50 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(50)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finding a place that catered to what I…

Finding a place that catered to what I needed was difficult (my partner has dreads) but I happened to come across lovetales and I could not have been more pleased. I loved the images of my partner and I that were generated and the fact that I got to make amendments with the credits.
The item came a day after our anniversary but this was within the stated time frame. I’m glad I used this service.

17 August 2026
Unprompted review
Rated 4 out of 5 stars

Complicated to use - Not enough space for a proper prompt

Clo and the company responded to my email after I left my review, and they were incredibly helpful and supportive. I was able to receive the book because they prioritized my delivery.
The book was amazing, and my boyfriend absolutely loved it. Thank you! 😊

_____________________________________

This has been extremely complicated to use. I will be lodging a formal complaint and leaving a negative review.
Whenever I want to change just one small thing, the AI changes the entire picture. There isn't enough space to write a proper prompt, making it almost impossible to get the result I want.
This is a terrible app with very limited options for actually customizing anything.
It's also quite expensive for what it offers. I used all 30 credits making minor changes because the AI kept redoing parts of the image that were already correct, even when I specifically requested only a small adjustment. I paid for extra 30 to get the same results over and over, extremely stressfull process, send 2 emails to support, heard nothing back. I dont recommend this website.

16 July 2026
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Bruna,

Clo here! Sorry for the delay, your emails from 2 days ago slipped into our spam so they took longer to reach us than they should have. As a small team we can take up to 48h to reply.

On the editing: the panel is actually split by category (outfits, backgrounds etc.) and each one only reads prompts about that thing. So an outfit change typed into the background box will confuse our model. We took a look at your account and unfortunately that's what happened with most of the prompts.

We've been in touch directly on Instagram and found a solution that works for you, thanks again for working through this with us :)

- Clo, cofounder

Rated 5 out of 5 stars

Beautiful Product

Beautiful product, genuinely thoughtful experience. You add your pictures, it creates AI avatars, and everything is editable to your liking. Got the printed copy and it feels like something truly special. Perfect gift, gifted it to my husband. He was very happy to receive it.

5 June 2026
Rated 5 out of 5 stars

I wanted to make something extra…

I wanted to make something extra special for my husband for our 15th anniversary and searched so many sites that made custom books but more of “fill in the blank.” When I found LoveTales, it was exactly what I wanted, a customized experience that allowed me to tell our love story in the way I wanted to, from my heart to his. It was an easy experience and put together in such a nice way. My husband also has low vision (and considered legally blind), so the stories were in a large print that was easy for him to see and this was something I didn’t ask for but am grateful that it came that way. He loved it! Thank you for making our 15th so memorable. I’ll continue recommending your services.

8 May 2026
Rated 5 out of 5 stars

Just wow...

Just wow! Very professional and great responsive customer service and fast shipping. Book very vibrant and beautiful. My boyfriend laughed with joy 😊...loved it and will purchase again!

22 February 2026
Rated 5 out of 5 stars

Excellent service and smooth experience

I had a really great experience overall and I’m genuinely impressed with the level of support I received. From the moment the team got in touch, everything became clear, organized, and easy to move through. Communication was friendly and professional, and I always felt like my questions were taken seriously and answered properly, not rushed or brushed off.

What I appreciated most was how helpful and solution-oriented the support was. They guided me through the process, explained things clearly, and made sure I was comfortable with each step. It felt like they truly cared about delivering a good result, and that made the whole experience much more reassuring. Every time I needed assistance, they responded promptly and kept things moving forward smoothly.

The overall process ended up being very straightforward, and I’m happy with how everything turned out. Big thanks to the team for being patient, supportive, and attentive — it made a real difference. I would absolutely recommend them based on the service I received.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

A well-crafted and personal surprise

The process was smooth and the result felt personal. The illustrations and story came together nicely, and it was a great way to surprise my girlfriend. She really enjoyed reading it. Well executed and meaningful, great gift idea!

17 January 2026
Unprompted review
Rated 4 out of 5 stars

I purchased a book that was to arrive…

I purchased a book that was to arrive before Dec 25, due to printing issues, it arrived a month later. I did correspond with the company and they did refund a portion of my cost. The product, once received, did exceed my expectations.

1 January 2026
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Cindy,

I'm truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Rated 4 out of 5 stars

I purchased two separate books…

I purchased two books separately and received both past the time expected, roughly 6 weeks to receive . The product itself is lovely though. Just make sure you budget your time.

7 December 2025
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Cindy,

Thank you for reaching out here as well. As shared in our response to your other post on Trustpilot:

We're truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Rated 5 out of 5 stars

Outstanding Customer Service


The process of making the online book was very automated, but when I tried to get a printed version to Austria (normally not a country they ship to) in limited time they provided outstanding customer service and made it happen, even after a little hiccup with the printing partners.

2 January 2026
Rated 5 out of 5 stars

A truly unique couple gift

I had a great experience with Love Tales. The personalization options are truly impressive and go far beyond just adding names, with thoughtful details that make the book feel genuinely unique and meaningful for a couple. Everything feels carefully crafted, resulting in a final product that is personal, emotional, and far from generic, making it a beautiful and memorable gift to share with someone you love.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Love Tales

Thanks Love Tales, I ordered this book for my wife. The ordering process was very simple and fast, and it was delivered in just one week! It’s a great Christmas gift — my wife is going to love it, I can’t wait.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

A Thoughtful and Truly Personal Gift


I bought a personalized book for my girlfriend and she absolutely loved it. I was worried it might feel gimmicky, but it turned out to be really thoughtful and well made. The story felt personal, the illustrations were beautiful, and we actually read it together, which made it even more special. Definitely a great gift if you’re looking for something meaningful and different.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Love that !!

Ordered a personalized book for my girlfriend, the whole process was easy, fast, and really close to reality. Arrived in just 7 days! Can’t wait to give it to her for Christmas. Highly recommend!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A truely magical experience

I’ve rarely felt so touched by a customer experience: every interaction with this company made me feel seen, valued, and genuinely cared for. The team is incredibly kind, responsive, and generous — they even offered me extra credits when I needed them, and were so flexible with my requests. It’s rare to find such humanity and warmth in a brand. And the book… absolutely stunning. The quality of the pages, the beauty of the cover — it exceeded every expectation. This wasn’t just a purchase, it was a deeply personal and joyful experience. Thank you from the bottom of my heart — you’re not just a company, you’re a treasure.

9 December 2025
Unprompted review

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