Orviom 

Exceptional customer service deserves recognition, and this company has certainly earned mine.
After ordering a vacuum online, I became uneasy after reading some negative reviews and decided, with some hesitation, to return it. I honestly expected delays, complications, or a struggle over a refund.
Instead, I received a compassionate and reassuring response, clear communication throughout, and service that exceeded every expectation. Most remarkably, the refund was deposited into my account before the company had even received the vacuum back.
That kind of trust and customer care is rare today. What began as a potentially stressful purchase turned into a genuinely positive experience and a real stress relief.
This company demonstrated integrity, professionalism, and respect for its customers at every step. In an age when good service can be hard to find, this was outstanding service in the very best sense of the word.

I tried to return the day I received it. Constant emails requesting return instructions. Never received. I was charged for this device which I did not want. Stuck with it. Worst company I have ever dealt with. Do not purchase from them.

I ordered vacuum and after receiving it, I immediately determined it was too heavy and difficult for me to use. I never even turned it on. I returned all pieces to its original packaging and began the "return" process. I am 72 years old, an attorney, and I do my share of online commerce. The "return" process is made so difficult as to make most quit. I did not, and I will not. After multiple emails to the "support" line, I finally received their "instructions" as to how to return a product to them. These were unbelievably convoluted, but I persevered. After multiple attempts, I was granted their almighty approval for return, including an RMA. I complied with all requirements and shipped the vacuum via UPS on 12/2. The tracking #: 1Z0217WF0319516318. UPS completed the delivery on 12/4. I was told the following in the email authorizing the return: "You will receive an email as soon as we have received your return and your refund has been processed". After several weeks of nothing from Orviom, I requested through "support" email for company to acknowledge receipt of the vacuum. No response; no refund. Today is 12/31/25. I will not give up. Going to BBB in Memphis, TN next. PLEASE AVOID THIS COMPANY AT ALL COSTS. IT IS 100% FRAUD. But they are going to wish they had never tried to steal my $79.00.....

Read “pCasper’s” review of 11-19-25. My sad story is exactly the same. Feel like an idiot for ordering from this scam outfit.

I bought a vacuum online from Orviom. I immediately realized I didn't need the vacuum and wanted to return it to them. Never opened the box and have been trying to return the vacuum in the unopened box. They have ignored my four emails I sent to customer service support department.

This company markets a vacuum making it seem like their product. Actually they fulfill it thru Amazon. So the same vacuum on Amazon with a different brand name was $139. This company sells it to you for $239 and Amazon delivers it. I notified them within minutes from placing my order asking to cancel the order and followed up 4 times. Same answer each time— we are reviewing your message, of course no customer service phone number. This is a scam.

Terrible company. I ordered a cordless vacuum from them. It arrived with no receipt or instructions. The vacuum is a piece of junk. The fully charged battery lasts about 4 minutes then dies. After searching, I finally found an email address and contacted them twice about getting a refund. I never heard back from the company. I started a dispute through my credit card company and Orviom finally replied to me, stating that if I dropped the dispute and mailed back the vacuum that they would refund my money. I replied that I would only send it back if they sent me a prepaid shipping label. Still no response.

I ordered a cordless handheld vacuum from them. Three weeks later and I still don’t have it.
I looked for a number to call but couldn’t find one so I wrote them several times to enquire but was completely ignored.
Certainly looks like a scam to me

Excellent hand vac: lightweight, easy to use and clean, solid and well made. The charge life is long too. The customer service is outstanding with quick replies- used only for a tracking question. Highly recommend

This is the best most powerful hand vac I have ever had. Very lightweight and easy to use. It’s also easy to empty and clean. The battery life is long. The customer service was wonderful too!