ON THAT ASS Reviews 

81,567
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 6,354 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally praise the everyday comfort, soft feel, and visually appealing designs of the apparel items. Many people truly appreciate receiving a fun surprise parcel each month featuring unique patterns and good quality. Some reviewers were not happy with the subscription model and experienced major difficulties in cancelling their accounts. Customers frequently mentioned unexpected bank charges occurring after trying a free trial offer. Shoppers found it challenging to stop recurring payments or remove payment details once enrolled. Others also noted occasional sizing inconsistencies or fabric durability issues experienced over time.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and subscriptions. Many reviewers... See more

Quality

Users describe positive interactions with quality, highlighting that the products offer an excellent fit and... See more

Subscription

Clients share negative opinions on subscription, reporting frustration with unexpected charges following free... See more

Payment

Consumers find payment and cancellation policies to be frustrating, reporting unexpected charges after ending... See more

Cancellation

People report negative experiences with cancellation, citing that the process feels unnecessarily difficult... See more

Reviews shaping this summary

Rated 3 out of 5 stars

For me, one of the better subscription services. Slightly higher price but I love the designs and very comfortable. My only gripe is that they seem to wear quite quickly with holes especially in th... See more

Company replied

Rated 3 out of 5 stars

I just ended my subscription after a year as I accumulated enough underwear. The women boxers have overall a nice feel and I love the designs, however, I do have 2 pairs who started looking quite... See more

Company replied

Rated 3 out of 5 stars

Expensive subscription for poor fitting boxers. Ordered normal size, and they sit quite low, and are too tight causing material to stretch. Seams kinda scratchy too.

Company replied

Rated 3 out of 5 stars

My fiancée really loves the boxers, he had the subscription for almost a year but cancelled as he had accumulated too many. He’s going to have a clear out and start again soon. (although he did have t... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.


Contact info

3.1

Average

TrustScore 3 out of 5

82K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(81,567)

12,472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM!!

i signed up for the “free pair” of boxers and it unknowingly signed me up with my bank details to a subscription. i quickly cancelled the subscription and i got a charge for £12.99, i have been keeping my money in my savings so that it can’t take my money as it has been trying every single day but declining. this has caused me much distress as i am a student and can not afford to just lose money like this.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

You horrible horrible vermin scammers…

You horrible horrible vermin scammers why do these people get away with this they make out like you are getting a free pair of underwear but really they are signing you up to monthly subscriptions and then take money from your bank absolute scammers the underwear isn't even good either they are just full of synthetic colours and chemicals that is bad for your skin and body absolute horrible people and company

6 September 2026
Unprompted review
Rated 1 out of 5 stars

I have cancel rhe subscription and have…

I have cancel rhe subscription and have to replace bank card because my phone stolen sending mails that I have to pay 45£ after can cancel the subscription that dont want and never recieved nothing from them. Recieved a pairn of underwear has a hole down after some months very poor quality less than a month

Stay away from this people

6 September 2026
Unprompted review
Rated 2 out of 5 stars

Personally found the women’s underwear…

Personally found the women’s underwear ran smaller than my regular size, so despite being seamless, they were quite obviously not. Aside from that they do feel like they would be a comfy material but they are thin and feel like they would wear quickly. The bra I got was very comfortable and looked good, but after just a few washes it totally lost all shape and the cups are flat fabric, like a bikini with no structure. The band has permanently folded in half from taking the weight of my chest because the cups no longer give any support; it is now incredibly uncomfortable to wear and I have had to throw it away. For the same price, I have primark bras which have lasted me 3+ years. I had assumed from all the ads that this was a luxury brand, which were focused on getting women’s wear right, but I have unfortunately found the opposite.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Total CON

Still being charged a monthly fee despite cancelling my subscription contacting my bank to get money back

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I canceled suscribtion immediately…

I canceled suscribtion immediately after receiving first terrible quality product but they still charging me every month already 3 month !!!! I will sue them

4 September 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hello,

thank you for your review.

We are sorry to hear that something went wrong with the cancellation. I see that you already emailed us. We have asked for more information to look into your account further and resolve the issue.

Kind regards,
Deborah | Team ON THAT ASS

Rated 1 out of 5 stars

RUN, IT’S A MASSIVE SCAM!

SCAM! SCAM! SCAM! SCAM! SCAM!

Try out a free boxers, then becomes bills owed them for membership subscription, that they hid all along and when you try to cancel the membership, they refuse. A Bunch of useless SCAMMERS.

3 September 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hello,

thank you for your review.

When you sign up, we clearly inform you that you're starting a monthly membership. By confirming your payment method, you agree to the monthly charges. We summarise everything for you before you enter your payment details, and we also send you all the information via email. This way, you can always check how On That Ass works.

We do not refuse cancellations. We would like to help you with that.

We have sent you an email via Trustpilot to get more information and then stay in touch with you to resolve the issue.

Kind regards,
Deborah | Team ON THAT ASS

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS
This is honestly a joke. They advertise a “free pair” but then force you into a subscription and still charge you to cancel before the renewal date, even if you never received anything. I ended up losing £13 for absolutely nothing.

27 August 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Caleb,

thank you for your review.

When you sign up, we clearly inform you that you're starting a monthly membership. By confirming your payment method, you agree to the monthly charges. We summarise everything for you before you enter your payment details, and we also send you all the information via email. This way, you can always check how On That Ass works.

Of course, we are upset to hear that you did not receive anything and would like to further look into that and your cancellation.

We have sent you an email via Trustpilot to get more information and then stay in touch with you to resolve the issue.

Kind regards,
Deborah | Team ON THAT ASS

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