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Jim's British Market Reviews 

541
•
TrustScore 5 out of 5

4.9

Grocery Store
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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional selection of traditional goods, noting that everything arrives fresh and in perfect condition. Shoppers are especially pleased with the prompt delivery service and find the online ordering platform extremely smooth and user-friendly. Furthermore, people frequently mention that the staff members are incredibly helpful, patient, and quick to resolve any questions or adjustments. Some reviewers were not happy with minor inconveniences such as adhesive tape being difficult to unravel on packaging, missing tracking numbers, or occasional transit issues. Despite these infrequent snags, buyers remain deeply satisfied with the overall quality and reliable service provided.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and punctuality... See more

Product

Users describe positive interactions with product, consistently praising the high quality and wide selection... See more

Order

Clients share positive opinions on order, consistently highlighting a smooth and simple process from start to... See more

Service

Customers had positive experiences with service, often highlighting exceptional efficiency and prompt... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and efficient during their interactions. People... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products and swift delivery. The packaging was damage proof, but was difficult to unravel. Try elastic bands to secure the bubble cushioning wrap, instead of the adhesive tape, which is very dif... See more

Rated 5 out of 5 stars

Since my first order from Jim's British Market, I have been 100% delighted. The staff are perfect, the products too and communication with them is swift and very satisfactory. A HUGE thank you to... See more

Rated 5 out of 5 stars

My order arrived the next morning after ordering day before .customer care was excellent I got a call verifying my order and checking expiry dates were ok for me this was my second time ordering and b... See more

Rated 5 out of 5 stars

Excellent service as usual, they have extra touches like checking an order if needed or letting you know when stuff will be in the shop. Very easy to work with.

Company details

  1. Grocery Store
  2. Online Marketplace
  3. Supermarket

Written by the company

Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.

Contact info

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(541)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great selection

Great selection, shipping on time, called me when they needed to check shipping details. Very happy, will keep going back

30 January 2026
Rated 4 out of 5 stars

Delivered fast

Delivered fast, good traditional British goods with a wide selection. Was missing a tracking number or send status, but a quick email with a friendly response resolved that fast! Very happy.

18 January 2026
Rated 5 out of 5 stars

Great products and swift delivery

Great products and swift delivery. The packaging was damage proof, but was difficult to unravel. Try elastic bands to secure the bubble cushioning wrap, instead of the adhesive tape, which is very difficult to unravel.

19 January 2026

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