Jesse London Reviews 

Avoid like your life depends on it!

My husband bought me a paid of sandals from here.. Waited 2 and a bit weeks which wasnt an issue...

Opened the sandals to find they were infact unfinished and damaged..

Emails back and fourth with this company.. Offered me 10% refund then 15% refund then 20% refund.. I could send the item back but would have to pay for the return delivery.. Handling fee's and back to stock fees... after all this we would be out of pocked...

Plenty of arguing within the emails and completely refused to get us our money back...

Thats completely fine...

My husband spoke with his bank and got the money back that way.... The whole lot!

Later that evening .. I got an email back from Jesse london to say that infact my refund was already in the system and there very sorry for the confustion...

I think not!! Theres was no confustion... The bank got the money back and that is that....

This company = Theft!

Moral to the story.... FOR ANYONE WANTING THERE MONEY BACK AFTER A VERY BAD EXPERIENCE OR YOUR JUST NOT HAPPY WITH YOUR ITEMS... GO THROUGH YOUR BANK..

Your outcome will be positive. Best of luck!

I was lucky enough to get our money back unlike most people which haven't :(

Scammers! AVOID!!! There's no sign of my goods that I ordered 4 months ago, this 'business' are refusing to accept responsibility. Their 'customer service' is basically an AI response, regurgitating the same nonsense over and over. The carrier explained the SENDER must contact them for goods lost in transit. This pathetic excuse for a 'business' are failing to accept and action this. Awaits AI driven response.
The marketing suggests they are a UK company, actually based out of Belgium and 'ship' the goods from China. Next step, report to UK International Consumer Centre

I would give this company minus 1000 stars if I could. Bought a dress last November, was not suitable so wanted to return it but was told I had to send it back to China at my own expense £10. Which I did but after tracking this for months and months, 10 months infact the parcel was returned back to me!!! This company is an absolute joke. NEVER BUY ANYTHING FROM THIS COMPANY. I am £50 out of pocket!

Scam avoid!! Poor quality rubbish goods from china. Nothing to do with uk or london.

Do not purchase from this company.
We ordered a suit which arrived later than the advertised lead time. When it finally arrived, the quality was extremely disappointing and did not resemble the product shown in the images. The fabric was very thin and not what you would expect based on the description and photographs.
The return process has been equally frustrating. Customers are required to pay for the return shipping to China, and the company deducts 15% of the purchase price as a return fee. I returned my item over a month ago and am still trying to resolve the matter and obtain my refund.
Overall, this has been a poor experience, with disappointing product quality, misleading imagery, and an unnecessarily difficult returns process

Do not purchase from this site - scam scam scam

If I could have given this a negative rating I would have done. I actually bought 3 dresses because I didn’t know what size and colour I liked…what an idiot!! I didn’t see the reviews before I bought, otherwise I definitely wouldn’t have bought any!! I got fooled into thinking it was a uk company because it had London in the title, and I needed the dresses quickly. Suffice it to say they didn’t arrive in time for my event, and when they did, they were nothing like the pictures online - I looked like I was wearing a colourful sack! I contacted them about returning them and was told there is only one place to return them, and that is a warehouse in China! So I paid an extra £35 to send them back to China, thinking at least I would get the rest of my money back. But no…6 months later (yes 6 whole months) my returns package mysteriously gets returned to me. So now I’ve not only lost the money for my dresses but also the return money. Furious doesn’t even begin to describe it. Obviously I contacted them and have had no response. Avoid this company like the plague!!!!

Do not purchase from this site. Dress described as Chiffon, was definitely not Chiffon, it was the cheapest looking polyester. Took about 9 days to arrive. Had to return it to China, return cost £35.00. I argued that I had been mis sold and so should not have to pay the returns but got nowhere.

Don’t order from these ! not in london they in china,my order wasn’t dispatched for nearly 2 weeks,when it arrived the quality was awful,i requested a refund ,i was offered 10% and i keep garment,i turned this down to be told i have to pay for returns,fair enough but they take 15% for holding fees !!!

Dress was awful paid £50 for it and it was nothing like the picture. The material was cheap and the dress was vile I wouldn't even wear it. Tried to return it and they wanted a 15% restock charge whichever would be deducted from the refund price and it would have cost me £30 pound to return it. ABSOLUTELY DO NOT USE if you could give less than one star i would

Do not use this company!! AVOID AT ALL COSTS!!
I purchased a dress for my daughter’s funeral and when it arrived it’s very poor quality and also its too large therefore I wanted to send the dress back however the return fee I have been quoted at £25.00 excluding the 15% stock fees on top! the dress cost me £34.00 I feel like I have been robbed!!!!!!

How I wished I had checked the reviews first they deliberately market themselves as being a uk based company they are in China!!! The shoes no where near as nice as on the photos if I want to send them back I have to pay postage and lose 15% restocking fee what’s the point that’s the reason why they do it so you don’t bother - avoid this company do not order from them you may as well use Temu or SHEIN at least they don’t deceive you!!!

Last November in 2025 I returned the clothing I purchased as the quality was rubbish, absolute dreadful. Paid £12.95 to return to China . My parcel has just been returned back to me - 10 months later as parcel was not accepted by this shameful supplier. Nearly £100 thrown away. DO NOT BELIEVE THE CLEVER MARKETING, ITS RUBBISH!!

Be very careful when ordering, especially if you may want to return, the return policy is terrible, at first glance at the website it just looks like its a London based website with British flags etc, it does say the warehouse is in Ningbo (At the bottom of the website}, which is a red flag. It also says 30 day hassle free returns, but this is far from it. We spent over £100 for an item that didn't fit, and to send it back was a ridiculous cost, and in the end we were offered to keep the item, pointless as it didn't fit, and they would pay us around £11 to keep it! cheers! . Poor service, shouldn't really advertise their website with British connotations as its simply misleading to the someone browsing. I would just avoid as it will inevitably just end up with you loosing out. And as for them replying on this site saying please contact us on an email so they can resolve ... they wont! just avoid.

Very disappointing experience – please be careful before ordering

I would strongly advise anyone considering ordering from Jesse London to think carefully before placing an order.

I ordered a pair of shoes at the beginning of July. Unfortunately, they did not arrive in time for the event I had bought them for. I contacted the company several times to ask for the order to be cancelled, but I was repeatedly told that this was not possible.

The company then told me the shoes had been processed and dispatched, but weeks later I still hadn’t received them. Despite explaining the situation and asking for a refund, I have continued to receive responses telling me that I must wait for the shoes to arrive and then pay for the return myself.

What has been particularly frustrating is that I tried to resolve this before the shoes were dispatched, but my requests to cancel were refused.

I appreciate that delays can happen, but I don’t feel that the way this situation has been handled is acceptable. The whole experience has been incredibly frustrating and has left me very disappointed.

My advice would be to be very careful before ordering from Jesse London and to make sure you are fully aware of their delivery and return arrangements before parting with your money.

I certainly would not order from them again.

AVOID AVOID AVOID!!!! If I could give zero I would. Item was of horrible quality. When I attempted to return it I had to pay about £20 shipping to China, and it’s now just been returned to me with the box ticked for “refused”, so on top of the amount I paid for a hideous item of clothing, I’ve also lost more money on the shipping, pointlessly.

The dress ordered is nothing as seen on Internet.  Colour dreadful and material feels horrid.  I would send back but reading your returns details it would not be worth it. Should have gone to Trustpilot before ordering as this states that most reviews are: overwhelmingly bad

Never use again. 21/8/26

Would like to return my order cos it look nothing like the website page, and can’t return item!

BE AWARE! The products displayed on the website are nothing like what you end up getting. The material for mine was of poor quality, basically a cheap polyester, and what should have been a design in the fabric, zip pockets, leather patches, etc. turned out to be extremely poor quality, blurry prints onto the material. The delivery took nearly a month. The customer service did respond quite quickly after I contacted them, initially offering a 10% refund and I could keep the items, or I could return them to China at my own expense to receive a full refund minus 15% restocking fee. Absolute con. I ended up with a full refund however after challenging it and raising a dispute with my bank. I would add pictures if I could.

Do not buy from these.

Very poor quality. I put it straight in the bin