Ifurniture Reviews 

You would think if something is on the showroom floor you would be able to buy the product but no Hamilton doesn't have anything in stock. 4 times I've had this problem and this will be the last time. 2 month wait to receive ordered products or pay to have it ship from another store.
Then to have the sales rep say that popular items are sold out before they even get the item on the showroom floor is stupid.
Never shop there again!!!!

Dece was very helpful and efficient with her responses. Thank you for your service Dece 😊

I purchased the Glinda queen bed last July 2025 and have been disappointed. By end of October I have discovered that the bed slats become mouldy and had also affect our mattress. I did not expect this level of poor quality of what I believed was a premium product and its been extremely disappointing.
The mould issue is particularly troubling because it directly impacts our health and sleep environment. I didn't noticed the problem immediately, it was inly after I started coughing for almost a month that I began checking our bedroom more thoroughly that's wnen I found out that the slats of our bed is already mouldy.

Jam was extremely helpful with the information she provided us. The item we wanted was not in stock and we needed to arrange pickup. They're able to hold paid items up to 2 weeks which gave us plenty of time to make our arrangements as we live a fair distance from Hamilton and the delivery charge was a bit too much.

I got assistance from Jam today!! She was so helpful and kind and made the process so easy 😊

placed and order in september there was no stock in hamilton so they contacted me to let me know that it would be a few extra days and they would be in contact. I finally gave up waiting today 18th feb and followed it up and they have "lost" my order details

This has been one of the worst retail experiences I’ve had in Calgary.

My wife purchased multiple items from this store, including a bed frame. She accidentally selected a King size instead of Queen size. The full order was delivered on Sunday, and as soon as we realized the mistake, I went to the store first thing Monday morning — less than 24 hours later — to request an exchange.

The bed frame was unopened and unused. We were not asking for a refund — only to exchange it for the correct size.

Instead of understanding the situation, we were told we had to pay a 20% restocking fee plus additional re-delivery charges. There was no flexibility, no consideration, and no attempt to help resolve the issue fairly.

I dealt directly with Tony, the manager, and honestly, I left feeling taken advantage of. Rather than trying to help a customer who came back immediately to correct an honest mistake, it felt like he used the situation to charge every possible fee instead of offering a reasonable solution.

Mistakes happen — but good businesses show customer care when they do. This experience made me feel like policies were used as a tool to extract more money rather than to support customers.

If you are shopping for furniture in Calgary, I would strongly recommend considering other stores that value long-term customer relationships and fairness.

Very disappointing overall.

After asking questions. DECE answered promptly and without hesitation. Thank you Dece for your help, will definitely be back in touch as soon as I saved the funds to purchase. Cheers Jeanette

Very helpful online support. Angelica was awesome.

Customer service has been excellent once again. Dece was amazing helping with the order. Great products, great prices and great customer service!!!

3 stars because I received the chairs without the hardware. And it took them more than a month to arrange it. However, in this period of frustration, Mary followed up my complaint and kept me updated all the time. For Mary its a 5 star for her costumer support.

Dece is super helpful and professional, answering my questions and providing solutions right away. I appreciated very much!

Extremely poor customer service. Communication was slow and unresponsive from the start. After I paid, my order was delayed, they advised it would only be delayed a week when in fact it was longer than originally advised.
What’s worse is the refund process — I was told my refund had already been processed, which turned out not to be true. Then I was re-advised that the refund was being processed again, meaning I now have to wait even longer to get my money back.
Being given conflicting information and false assurances is unacceptable. This experience has been frustrating, stressful, and a complete waste of time. I would not recommend this business.

Dece. Great customer service. Sorted my query very quickly. Thanks Dece for ypur wonderful assistance.

Huge shoutout to the customer service team for a hassle-free experience! Quick replies and a perfect pickup process. Special thanks to JAM—super professional, friendly, and efficient. 10/10 service! ⭐⭐⭐⭐⭐

Dece was very helpful trying to find a product from 6 months ago. Great customer service 👍

If I could put a negative I would we have had nothing but trouble we ordered a chair in store got the delivery date, paid for delivery and then a day later told oh no it’s over a month away it won’t be delivered on that date, then it arrives in Christchurch to have a rude woman in Auckland fight with me saying we didn’t pay for delivery and we have to pick it up with in two days or it goes on the floor which is not possible while my mum has cancer. Not impressed would never order from them again useless

Dece was extremely helpful and gave me lots of info, explained things clearly and gave me different options. She made sure I knew things like delivery Ts & Cs which really helped me make an informed decision. Excellent service!

DECE handled a change to an order for me. She was super helpful. Thanks very much!