Hey Harper Reviews 

2,079
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 349 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their overall purchases and interactions. Customers frequently praise the friendly support team for providing remarkably quick, efficient solutions whenever extra assistance is needed. People also love the beautiful jewelry collection, noting that the pieces are wonderfully durable, comfortable, and perfect for daily wear. Some reviewers were not happy with occasional quality issues, mentioning that certain items tarnished very quickly or broke shortly after delivery. A few consumers also faced frustrating interactions when trying to resolve complex subscription errors or order discrepancies with customer service representatives.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and durability, with many consumers praising the... See more

Customer service

Customers consistently note positive experiences with customer service, praising efficient support agents who... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers praise the beautiful designs and... See more

Response time

Consumers find response time to be extremely satisfactory, often praising the super speedy and helpful... See more

Order

Customers had mixed experiences with order processes, with many reviewers praising fast delivery, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really love the earrings I bought from Hey Harper. One of the earrings broke 3 months after purchasing, I contacted customer service and they were brilliant. I had a super speedy response and a code... See more

Rated 5 out of 5 stars

I recently had a slight problem with my delivery. I contacted customer services. Janice could not have been more helpful. It was sorted out the same day and i received an updated delivery two days lat... See more

Rated 5 out of 5 stars

Absolutely first class customer service! Super speedy response (within a few minutes!) to an email query I placed. My daughter loves Hey Harper jewellery- she’s a triathlete & she confirms the quality... See more

Rated 5 out of 5 stars

My beautiful linked bracelet from Hey Harper arrived promptly in a lovely little pink bag. I wear it with my other solid gold bracelets and it matches perfectly. It does not tarnish in the shower and... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Jewelry Designer
  4. Jewelry Store

Written by the company

The Original Waterproof Jewelry Brand ™


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(2,079)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a small issue and I emailed them

I had a small issue and I emailed them. They emailed back immediately. They have assisted me with positivity and pleasantness, nothing was a problem. My issue was resolved and I'm 100% happy with the result

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

The customer service team responded so quickly and provided an immediate solution. On top of that, the quality of the ring is insanely good. Highly recommend!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I really love the earrings I bought from Hey Harper. One of the earrings broke 3 months after purchasing, I contacted customer service and they were brilliant. I had a super speedy response and a code to re-purchase the earrings with free delivery. Genuinely the best, most efficient customer service and a lovely product. Would recommend

1 November 2026
Unprompted review
Rated 5 out of 5 stars

They're my daily earrings!

I've bought necklaces and earrings online, I wear it to the pool, shower and gym and they actually don't fade. Great quality and customer support! I've been wearing their mini hoop and sardine necklace as my daily earrings jewelry for over a year now, its great and still looks as good as new.
I also ordered some stuff as christmas gifts!
I had an incorrect order delivered once and they shipped the right one very quickly! They also have a color warranty, so if your jewelry fades, they'll just replace it!

29 October 2026
Unprompted review
Rated 3 out of 5 stars

The annoying this is their supposed…

The annoying this is their supposed "sales" online, they mark it as 50% off when that is really the same price they sell items for in a brick & mortar store. So things are really never on sale, just a gimmick. The actual items are just okay.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

I started with just one ring now I'm almost at 20 pieces

I started with just one ring and one necklace, when the waterproof trend first came out. Several years later, I'm now close to owning 20 pieces and my active collection is 95% Hey Harper. I wear their pieces daily!
The designs are beautiful, suit my petite frame and I appreciate the ease of waterproof jewellery meaning one less thing to think about every day.
I've also had good experiences with their customer service when I needed assistance.
It's one of the few brands I find myself returning to again and again x

28 October 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a necklace from them and…

I ordered a necklace from them and forgot to use a code at checkout. They were so kind and applied it retroactively. They were so prompt to respond and so kind. A great product and great shopping experience.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a slight problem with my…

I recently had a slight problem with my delivery. I contacted customer services. Janice could not have been more helpful. It was sorted out the same day and i received an updated delivery two days later. This is the first time i have shopped with Hey Harper but it wont be the last

21 October 2026
Unprompted review
Rated 5 out of 5 stars

5 star customer service

Even though my monogram bracelet broke shortly after having purchased it, Hey Harper offered to replace it for me, giving me a discount code - which they promptly changed the value of since the bracelet is more expensive now than it was when I first bought it.
And the discount code didn’t expire! Amazing support! A special thanks to Augustus for helping me!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Hey Harper is amazing

Hey Harper is amazing! Not only do you get beyond amazing quality jewelry, but the customer service goes above and beyond to help and answer any question you have. The only earrings I wear now!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Promotion glitch fixed quickly and kindly

I experienced a glitch at checkout during an extremely generous, time sensitive promotion. Hey Harper not only restored the promotion for me, they set up my cart, and responded very quickly. When I emailed them, I knew it was a shot in the dark as to whether I’d receive the promotion. But the customer service team didn’t even hesitate. This experience, coupled with my enjoyment of the Hey Harper products I already own, has made me a customer for life!

21 October 2026
Unprompted review

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