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Hopono est le plus grand concept store de Bruxelles. Nous sommes le reflet de notre époque et nous évoluons avec elle. C'est ce qui caractérise le mieux Hopono ? Les inspirations de 2 ou 3 personnes sont très différentes, mais elles se sont toutes retrouvées autour de deux mots : beauté et utilité. Maintenant, nous pouvons ajouter un autre mot à cela, l'environnement, car même si tout ce que nous avons dans le magasin ne peut pas être 100% écologique, nous nous efforçons chaque jour de tendre vers le concept store le plus eco-friendly possible.
L’équipe Hopono est un melting pot de culture, d’intelligence, de créativité qui se traduit au quotidien par un accueil ultra souriant, un savoir faire au top et des fous rires à volonté. Chaque membre de cette équipe apporte une expérience différente et surtout une vision différente du monde et de la vie, qui se reflète dans le concept store.
Ces différentes visions font de notre concept store un lieu unique où toute l'équipe prend plaisir à vous informer, à vous guider et surtout à sourire et à s'amuser. D'ailleurs, vous nous entendrez souvent rire et chanter dans les rayons (n'hésitez pas à pousser la chansonnette).
Vous l'aurez compris, chez Hopono, l'équipe est avant tout un groupe de personnes aux personnalités lumineuses, toujours prêtes à rire et à vous conseiller dans vos achats.
55 Rue Simonis , 1050, Bruxelles, Belgium
4.5
510 reviews
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Replied to 100% of negative reviews
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Expérience de clic and collect pendant les fêtes de Noël. Excellent service ! Bravo
Reply from hopono
Merci beaucoup pour votre message ! 😊
Nous sommes ravis que votre expérience en click & collect pendant les fêtes de Noël ait été à la hauteur de vos attentes.
Un grand merci pour vos encouragements, bravo partagé avec toute l’équipe ! 🎄✨
I had a very unpleasant experience with the delivery of my order. The parcel was sent in two separate shipments, yet I was not informed of this. Part of the parcel remained locked at the courier company, as the seller had chosen an incorrect delivery method (the package did not fit into the parcel locker). The seller has created a situation in which I am required to pay an additional fee to the courier company in order for the parcel to be delivered to my door instead of the parcel locker. Unfortunately, the seller has not responded to my emails. It remains unclear why the order was sent in two parts and why the seller has neither provided an explanation nor attempted to resolve the situation.
Reply from hopono
Hello
We sincerely apologize for the inconvenience you experienced with your order and for the frustration this situation has caused you.
Please note that this is the very first time we have encountered such an issue with this type of shipment. We send these kinds of items throughout the year, and this situation has never occurred before. We fully understand how unpleasant it is to be faced with unexpected delivery issues, especially when no prior information was provided.
Regarding the lack of communication from our side, we truly apologize. Unfortunately, this situation was made worse by temporary technical problems currently affecting our email services, which prevented us from responding properly and in a timely manner. We are very sorry that this added to your frustration.
At this stage, we are waiting for the parcel to be returned to us by the courier company. As soon as the order is back in our possession, we will immediately arrange for it to be sent to you again under the correct delivery method. You will, of course, be informed as soon as we receive it.
Once again, we deeply regret this experience and thank you for your patience while this matter is being resolved. Please rest assured that we are doing everything we can to ensure a smooth resolution.
Best regards,
- The Hopono Team
DO NOT BUY FROM THEM
This company is a scam. I made a purchase of €249 a month ago and they have been playing a run around with me for the past several weeks and I have all the emails and bank payments to prove it. They took the money and refunded €5 for an item that they did not have and I exchanged for another. Now they say there is no order and they don't know or recognize my email... There response from this email will be we're sorry to hear that you had a bad experience please contact us to fix it and they will do nothing.... They will keep responding with we have no records of the purchase and I have provided them proof several times already.
DO NOT BUY FROM THEM...
Reply from hopono
Hello,
We're very sorry that your experience with us has been so frustrating, and we completely understand your dissatisfaction. However, we would like to set the record straight, as there seems to have been a major misunderstanding in our dealings.
First of all, your order was never ignored or forgotten. The delay you experienced was due to a logistical problem beyond our control, linked to our carrier. As soon as this problem was identified, we took the initiative of sending a new parcel containing the items you ordered. This parcel is currently on its way to you.
We have indeed had great difficulty in communicating effectively with you. Despite our repeated attempts to resolve the situation clearly and constructively, the tone and content of your messages have often made dialogue difficult. Nevertheless, we have done our utmost to bring you a solution, in a spirit of good faith and professionalism.
We assure you that we are in no way seeking to avoid our responsibilities - quite the contrary. Our team is always available to discuss matters calmly and find a satisfactory solution. We therefore invite you to contact us again, if possible in a more relaxed setting, to clarify the situation once and for all.
We sincerely hope that the imminent receipt of your parcel will alleviate this situation.
Best regards,
- Julien from Hopono
The articles I ordered arrived on time but they have no obvious return system. The return address is not noted on the website and they do not reply to e- mails. After telephoning them they told me that the address was the same as the shop address. I would not use them again unless they sort this out . I am interested to see if I get my money back. Only order if you are sure !
Reply from hopono
Hello,
We’re sorry to hear that you had a bad experience with us. We would like to understand more about what went wrong with your order.
If you’d like, please feel free to contact us via email at contact@hopono-shop.com to explain the issue, and we will do our best to assist you.
Best regards,
- Julien from the Hopono team
Really quick delivery to England when nobody here stocked what I wanted! Kept me informed throughout shipping and questions were answered quickly.
Reply from hopono
Thank you very much for your positive review! 😊
We are happy that we were able to provide you with what you were looking for and that our delivery service lived up to your expectations.
Looking forward to seeing you soon in our store.
- The Hopono team
Nice website with large choice. The order process is user friendly. Item was delivered quite fast and looked exactly as shown on the site.
Everything in the shop is lovely but attention to customers is not that great. Second time we buy in the shop and in both occasions the members of staff had a bad attitude. Unfriendly, unwelcoming and they just seem bothered to help you!
Reply from hopono
Hello
Thank you for taking the time to share your thoughts about our store.
We are glad you enjoy our products, but we are sincerely sorry to read that our customer service did not live up to your expectations.
We will take your feedback into account and make every effort to improve the way we deal with inquiries in the future.
Best regards,
- Hopono Customer Service
Excellent service, very friendly, and a real Aladdin's cave of cook and housewares all waiting to be discovered. Recommended.
Reply from hopono
Thank you for your comment!
We're glad you like our wide selection and our housewares.
See you soon on Hopono!
I love the soap from mas du Roseau and Hopono is the only store that sell‘s and delivers them to Germany. I am happy that I found this store.
The delivery was quick as always.
Reply from hopono
Thank you very much for your comment! We strive to be as responsive as possible with our customer service!
See you soon on Hopono!
Reply from hopono
Super ! Recevoir des avis aussi positifs nous motive énormément. Un grand merci pour votre commentaire et à bientôt !
Reply from hopono
Hello, I am really sorry. The carrier said that is has been delivered on monday the 15th. Can you confirm that you did not get it yet. I am going to check what was going wrong.
kind regards,
Jean-Philippe
Hopono was a great experience!
The order arrived just on time
Definitely, will buy again in this site!
I was looking for the specific t-shirt I bought and it was easy to find. Great fit and feel. Fast and reliable shipping. Would definitely use hopono again.
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