Europ Assistance Belgium Reviews 

Smooth, but had a problem entering a postal code for one reason or another in a certain plan I had chosen for a short trip. I was then obliged to take a full-year travel insurance policy.

I wanted to purchase an insurance policy, but their customer service is entirely non-existent. I spent an afternoon trying every possible avenue to reach them, and every single one failed:

- Phone: Called during business hours, but the automated system just says they are busy and hangs up. There isn't even an option to wait on hold.

- Website: The online contact form is broken and returns an error message, even after trying multiple different browsers.

- Email: Sent messages to two of their official email addresses, only to get automated replies stating the mailboxes are unmonitored.

If it is this impossible to get a hold of them when you are trying to give them money, I cannot imagine the nightmare of trying to contact them during a medical emergency or to file a claim. I am speechless

OPLICHTERS!!!! SCAMMERS!!!!! FAKE FAKE!!!!! DO NOT INVOLD WITH THIS COMPANY YOU ARE LOSING YOUR MONEY!!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Endless delays and unclear requirements
Very frustrating experience. I submitted all required documents for my claim (E26T****906-90E), but after weeks of waiting, they kept asking for more documents that were never mentioned before.

The process feels never-ending and poorly managed. If you’re booking through Airbnb, avoid their insurance and get your own from a reliable provider.

Would not recommend.

I just came here to say thank you! I am a customer from Luxemburg and unfortunatly I had a personal accident in Florida 8 weeks ago. I fell on my back and could barely walk anymore. I had to spend a day at the emergency room and left with several thousands of USD paid. And a couple of days later we flew home as it became obvious staying there would land me in hospital and my pain was unbareable. From the first call until reimbursement of what I had to pay, all the experience was great. It took about 8 weeks BUT only because my personal health insurance took 6 weeks to reimburse their part. They have all been so helpful from the very beginning! Available and helpfull. And I got all my expenses reimbursed beside 60 Euro ;-) wich is the basic participation for each customer. I have been reimbursed a total of close to 8.300 Euro! And I can not thank you enough for everything! You really saved me and I can only recommand you to others. It was an exceptional experience and I am grateful for your assistance all the way through this. Diana from Luxemburg

Europ Assistance does not even worth 1 star. I broke my ankle during my travel in Hong Kong and was hospitalized. I contacted both my Dutch health insurance CZ and Europ Assistance is my travel insurance by my AMEX platinum card. My doctor in Hong Kong and Dutch insurance both recommended a metal fixation surgery. My Dutch health insurance will cover the cost up to a certain amount. I reached out to Europ Assistance and they confirmed that Europ Assistance will cover the rest of the medical cost after my Dutch insurance has paid its share. At the end the budget from CZ covered all my medical cost. Due to my surgery, my stay Hong Kong is extended by 15 days (day 15 follow up appointment with the doctor), Europ Assistance said they can cover 10 days accommodation of my extended stay depending on my post surgical report. Ok, fair enough. But you know what, just 9 minutes after their confirmation email, they said they reviewed my report (aren’t you supposed to review it already before you confirmed with me in the first place?) and asked me to repatriate back to the Netherlands asap and if I refuse, there is nothing they can do to me. Extremely unprofessional with giving contradictory information. Why should I follow their repatriation recommendation while both my doctor in Hong Kong and my Dutch health insurance recommended me to take surgery onsite plus I was not fit to fly at that moment? Why is their advice leading instead of my health insurance and local doctor? Europ Assistance doesn’t even need to bear my medical cost. We are only asking Europ Assistance to support the extended accommodation which we are insured for and the cost is minimal, it is even less than booking me a flight ticket. During the whole process, Europ Assistance asked for contact of our CZ insurance so that they can coordinate, we provided that right away. It turned out that they have never contacted my primary health insurance CZ. Is it actually their trick to give different recommendation so that they can deny your claim because you don’t follow their recommendation?
Europ Assistance is not there to help me, they gave me more stress than help. Such a contrary than my health insurance CZ & their partner ANWB alarmcentral who provided excellent help. I will keep on fighting for my right and escalate it to regulators, but people should be warned about Europ Assistance and avoid it.

I submitted a claim to Europ Assistance on August 12 regarding a ticket cancellation.

About a month later, I received an email asking for additional documents, which I promptly provided. Since then, all required documents have been in their possession.

Today is October 20, and my claim is still not resolved. Despite multiple follow-ups, I’ve received no meaningful updates. My emails remain unanswered, and whenever I call, I’m simply told to “be patient.”

This is extremely disappointing, especially given that the claim involves a significant amount of money for me. The lack of communication and efficiency is unacceptable for a company of this size.

Not recommended at all.

Ik heb op 12 augustus een schadeclaim ingediend bij Europ Assistance in verband met een ticketannulatie. Ongeveer een maand later kreeg ik een e-mail met de vraag om extra documenten aan te leveren, wat ik meteen heb gedaan. Sindsdien zijn alle nodige documenten in hun bezit.

Vandaag is het 20 oktober, en mijn dossier is nog steeds niet afgerond. Ondanks meerdere pogingen tot contact krijg ik geen enkel concreet antwoord. Mijn e-mails blijven onbeantwoord, en wanneer ik telefonisch contact opneem, wordt mij enkel gezegd dat ik “nog wat geduld moet hebben.”

Dit is bijzonder teleurstellend, zeker omdat het om een aanzienlijk bedrag gaat voor mij. De trage afhandeling en gebrekkige communicatie zijn onaanvaardbaar voor een bedrijf van deze omvang.

Niet aan te raden.

I was concerned when I first filed my holiday insurance claim and saw all the bad reviews but I had a great experience and my money was returned to me quickly and without incident.

Why buy insurance when something legitimately requires insurance, but they lie to you about how they are, somehow, offering a policy that preludes their service? I am a practicing lawyer and called them twice inquiring about the Air Canada strike. In both cases, they explicitly lied to me about their coverage. I plan to pursue this further and encourage others to do so. The insurance market exists for risk aversion purposes, not profit maximizing purposes.

Without a doubt the most pathetic insurance company on the market. All positive reviews below are bot or fake reviews, so suggest you ignore those completely. If you use this company as any sort of personal insurance I would cancel it immediately, if your credit card company use these people as their insurer I would change bank or credit card company immediately. This is not an insurance company, but rather a subsidiary of a subsidiary of another subsidiary that really does not exist or provide any customer care what so ever

Worst travel insurance company ever. My luggage was lost by Jetstar. I cancelled my entire trip after 3 days. Over $6000 out of pocket. They didn't want to know about it. My luggage was returned to me the night I flew out of Bankok. Too late. I had rescheduled everything to go home. I hadn't claimed my Mental Health issues of severe anxiety and depression as my holidays were to help this. Given my meds were lost in my luggage, made life unbearable. They just dismissed everything with denial for any claims. Disgusting.

For a long trip, I had chosen their premium plan. I fell ill while abroad. Despite providing three medical reports, they refused to repatriate me and did not reimburse all expenses beyond the deductible. I exchanged numerous emails, but they remain firm: their medical examiner, who never saw me, claims I am not ill and therefore refuses any reimbursement. I would rather recommend DKV, which is far more professional.

Have already written a scathing review...the response to me (and everyone else is 'send a pm to complaints@europ-assistance.b'
Did that..guess what...no reply 🙄

never buy anything from this insurance company or any insurance company which use this company to handle claims. I never had any problem with travel insurance claims, however this company is the first company who refuses to pay my delayed luggage. They keep insisting asking for documents the airlines refuse to provide. I explained but they just insist and refused to contact the airline or take this into consideration.

Absolute garbage insurance company do not purchase unless you’re ready for a fight and a huge waste of time. I’m sickened that Airbnb recommends this deceitful company.

Don’t even bother insuring with these guys as you won’t get your claim approved.
I had my air B&B canceled as I had a medical check up and they asked for the letter and everything, so after providing everything and waisting my time to put all the necessary documents together. They simply declined my case.

Deceitful practices. Wont cover any damage on anything. Their policies are misleading and will not tell you the loopholes they have built in. Its a cash grab !

Horrendous insurance policy - do not use them. Amex took them on as their travel insurance provider and you'll soon realise you are not actually covered for anything. I would strongly discourage anyone from using them and I'd check what Amex have agreed with them i.e. set up the cheapest policy with several exclusions.

Booked a cruise with MSC and bought a travel insurance with Europ Assistance covering cancellation.
due to family medical problems needed to cancel the trip. Have spent almost two months trying to have my claim processed and resolved but receive no cooperation.
I STRONGLY DO NOT RECOMMEND TO BUY A TRAVEL INSURANCE WITH EUROP ASSISTANCE.

The worst insurance company ever! They won't review Your case positively. They will look for everything just not to pay even against your policy
They don't deserve even 1 star