The Hoover seems to work Ok but the instructions on how to set it up and use it are useless. You need clear online videos and written instructions that show you exactly what to do. For senior citizens... See more
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Review summary
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Reviews shaping this summary
It was fine but not exceptional. I would expect more from such a strong brand like Hoover. It did arrive on time but is lacking the suction that I had expected. I wouldn’t buy again and I wouldn’t rec... See more
Company replied
Very happy with the washing machine and the shopping experience however the delivery could’ve been better. I was informed after purchase that I would have to wait 5 days which is ok but would’ve prefe... See more
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It was difficult with AI to begin but the voice gave me pause time which was good. At end she put me through to real person who was very helpful. Although surprisingly she agreed instructions for dr... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Quick delivery and item sensibly…
Quick delivery and item sensibly packaged. The cordless vacuum is super value for money. I prefer it to the Dyson Cordless. Other than being significantly cheaper, it's lighter, stands upright, easier to hold, easier to empty, and the lights are very useful.
17 August 2026
Unprompted review
Easy ordering process
Easy ordering process, delivery was quick and kept informed all the time
30 August 2026
Unprompted review
Perhaps I am old fashioned but I do not…
Perhaps I am old fashioned but I do not like being dealt with by an automaton. Especially when having gone through all the questions I needed to be transfered to a person.
Once speaking with an actual person although she was helpful the quality of the call was poor and distorted.
6 September 2026
Unprompted review
Easy to use website
Easy to use website, excellent deal and superfast delivery.
30 August 2026
Unprompted review
A very efficient piece of.kit…
A frightening amount of dust drawn out from the stitches of a relatively new mattress
Very easy to use
Very efficient piece of kit!!!!
Quick dispatch and delivery
3 September 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for your review! We are very glad to hear you are happy with your new appliance and service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
After going through your awful AI…
After going through your awful AI system I was told no one was available to attend my repair for the next 10 days , then I spoke to a human who emailed me to say my call had been allocated to a local Hoover service provider. After 2 days of hearing nothing I called the local service provider who advised me that they had no availability and had passed my call back to Hoover . Having since spent 30 minutes talking to someone at Domestic and General they advised that Hoover had no coverage in the Galashiels area and that I would have to organise my own repair locally and make a claim for reimbursement of the cost. Ridiculous considering Hoover arranged a local service provider around 6 months ago to carry out the same repair in the same area . We do not live in a remote area , there are over 10k people live in Galashiels. Terrible experience
4 September 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
The Worst Vacuum Cleaner I’ve Ever Owned
I rarely leave negative reviews, but this vacuum cleaner has been such a disappointment that I feel other buyers should be aware of its shortcomings.
Without doubt, this is the worst vacuum cleaner I have ever owned. The manoeuvrability is dreadful. When trying to vacuum underneath furniture, instead of travelling in a straight line it continually twists off to either the right or the left. You end up fighting with the cleaner just to get it to go where you want it to go.
The battery life is just as poor. On the highest suction setting, a full charge does not last long enough to vacuum my two-bedroom flat from start to finish. I even left it charging for 24 hours to make absolutely certain it had received a full charge, but the result was exactly the same.
For a cordless vacuum cleaner, good manoeuvrability and sufficient battery life to clean a modest-sized home are surely two of the most basic requirements. Unfortunately, this manages to fail at both.
I bought this expecting an upgrade. Instead, I genuinely wish I had kept my previous vacuum cleaner.
Extremely disappointing, poor to use and absolutely not something I could recommend.
If I could return it, I would.
3 September 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Managed to get a cancellations…
Managed to get a cancellations appointment for today. Its been fixed already. Thankyou
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning Rachel,
Thank you for your review.
We’re pleased we could get this resolved for you so quickly. Thank you for your patience and for taking the time to share your positive experience.
Kind regards,
Raeesa
Hoover Candy Team
What a piece of garbage
What a piece of garbage. Spits out dust and dirt instead of sucking it up. Stops working for no reason despite charged. Hand held vacuum section doesn't work. Waste of money I would recommend you don't buy it. Extremely disappointing.
1 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Lesley,
We’re very sorry to hear about your experience with your vacuum and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Prompt response to fix breakdown of…
Prompt response to fix breakdown of washing machine.
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with the service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Terrible service
Terrible service. Engineer said he repaired the appliance. But still had same problem. Phoned same day but appt for another day. On that day two hour slot in morning and despite being told by two reps he would arrive. No one came. No call nothing. I would not recommend Hoover / Candy Repairs!!
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
I have had my stick vacuum since 5th…
I have had my stick vacuum since 5th July I have only been able to use it 3 times due to charging issues having been promised a new charger on 3 occasions I am now told these are out of stock and I am fed up with being passed from one team to another withouta satisfactoryoutcom
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Manual instruction book not clear
Helpful advisor but my technical enquiry was not solved. New purchase - washer dryer
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning Lynne,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Brilliant plug in rechargeable hoover
Brilliant plug in rechargeable hoover.
Very robust
Great product
4 September 2026
Unprompted review
Reply from Hoover UK
Good Morning Simon,
Thank you for your review! We’re delighted to hear that you’re so pleased with your Hoover rechargeable vacuum.
We really appreciate your kind feedback and are pleased to know you’re enjoying your new Hoover. Thank you for choosing us!
Kind regards,
Raeesa
Hoover Candy Team
As good as it gets.
Absolutely fabulous machine. Striking in appearance and economical. App is a revelation. Many thanks.
5 September 2026
Unprompted review
Reply from Hoover UK
Good Morning John,
Thank you for your review! We are very glad to hear you are happy with your new appliance and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Worst costumer service
I have been trying to contact someone for two days. Constantly putting me through the computer and then hung up... horrible! I'm cancelling all my extra warranty.
3 September 2026
Unprompted review
Reply from Hoover UK
Good Morning Olga,
We’re very sorry to hear about your experience and understand how frustrating it must have been to spend so much time trying to reach our team, only to be repeatedly directed through the automated service and disconnected.
This is certainly not the experience we want our customers to have. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
After 35 minutes trying to make sense…
After 35 minutes trying to make sense of there AI bot gave in rang back and ignored the daft thing spoke to a real person and got sorted within 2 minutes they need to scrap the AI bot before they lose customers
4 September 2026
Unprompted review
Reply from Hoover UK
Good Morning,
We are sorry to hear about your experience when using our automated service.
We appreciate your comments regarding the time taken and the difficulties you experienced, and we will ensure your feedback is shared with the relevant teams as we continue to improve our customer journey.
If you would like us to review your individual experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Tara
The Hoover Candy Team
Made the order online and delivered the…
Made the order online and delivered the next day, excellent service. So far really pleased with the hoover, much lighter than the previous Dyson cordless hoover.
29 August 2026
Unprompted review
Reply from Hoover UK
Good Morning Julie,
Thank you for your 5-star review! We’re delighted to hear that you received your order so quickly and that you’re already pleased with your new Hoover cordless vacuum.
We really appreciate you choosing Hoover and taking the time to share your experience.
Kind regards,
Raeesa
Hoover Candy Team
Finally managed to speak to a human
4 September 2026
Unprompted review
Reply from Hoover UK
Good Morning Dealfour Vin,
Thank you for your review. We’re pleased to hear that you were able to speak with a member of our team and receive the assistance you needed.
We really appreciate you taking the time to share your feedback and hope we can continue to provide you with a positive experience.
Kind regards,
Raeesa
Hoover Candy Team
No accountability
Expecting delivery today but Hoover have NOT passed details to delivery company. Spent all day being passed between AI, Phone and email and nobody able to resolve except (maybe) an e-commerce team that can only be emailed and will reply in 1-2 working days
4 September 2026
Unprompted review
Reply from Hoover UK
Good Morning LD,
We’re very sorry to hear about your experience and understand how frustrating it must have been to expect your delivery and then spend so much time trying to find out what was happening.
We appreciate that being passed between different channels without receiving a clear resolution is not the level of service we aim to provide. We’re also sorry for the inconvenience caused by the delay in receiving an update from the relevant team.
If you are still awaiting delivery or require an update, please can you kindly confirm your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
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