No accountability
Expecting delivery today but Hoover have NOT passed details to delivery company. Spent all day being passed between AI, Phone and email and nobody able to resolve except (maybe) an e-commerce team that can only be emailed and will reply in 1-2 working days
Reply from Hoover UK
Good Morning LD,
We’re very sorry to hear about your experience and understand how frustrating it must have been to expect your delivery and then spend so much time trying to find out what was happening.
We appreciate that being passed between different channels without receiving a clear resolution is not the level of service we aim to provide. We’re also sorry for the inconvenience caused by the delay in receiving an update from the relevant team.
If you are still awaiting delivery or require an update, please can you kindly confirm your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team