Kukoon Reviews 

47,081
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their multiple purchases. Customers frequently praise the stunning vibrant colors, soft underfoot textures, and beautiful designs that effortlessly elevate and transform their living spaces. Many individuals also appreciate the exceptionally fast delivery times, helpful staff members, and remarkably smooth online ordering processes. Though some people noted that the fabric felt extremely thin and light, resembling plain cloth rather than a traditional heavy rug. Consumers also mentioned occasional frustrating issues with annoying thread pulls or edges rolling up unexpectedly over a short period of use.

What people talk about most

Product

Customers report overwhelmingly positive experiences with the product quality and design. Reviewers... See more

Quality

Clients share positive opinions on quality, consistently highlighting the lovely materials and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting consistently speedy and prompt arrival... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

The rug I choose for our mobile home arrived safely and in perfect condition....actually nicer than the photos. I've bought a number of rugs from Kukoon over the years and have never been disappointed... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(47,081)

1,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely quality machine washable rug

Lovely quality machine washable rug! Great design! Very quick delivery! Very happy with dealing with Kukoon…this is my third rug and I have been delighted with them all! Easy to wash and quick to dry… Highly recommend!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with this rug

Absolutely delighted with this rug! It’s our second time ordering from kukoon wouldn’t look elsewhere! It’s fab- so plush, soft and amazing quality. It’s exactly what we were looking for and looks gorgeous in the room. Couldn’t be happier with it, especially as it arrived the very next day. Would definitely recommend!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Lovely high quality rug

Lovely high quality rug. Delivered within a few days of ordering. It does shed a bit to begin with but it’s the pride and joy of my living room now and is so soft and thick!! Amazing quality and will use Kukoon again

5 September 2026
Unprompted review
Rated 4 out of 5 stars

Lovely mat

Lovely mat, very vibrant, arrived very quickly. Dimensions listed in cm were not correct but the ones in feet were

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Rubbish company, I return a rug on the 26th aug and I'm still waiting for my refund, I tried to get InTouch with them many times , they don't respond,

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Super happy customer

I bought my third rug from Kukoon and I’m delighted with it. Delivery was so quick which was great. Quality of the rug is excellent and great value too.

1 September 2026
Unprompted review

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