After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more
Company replied
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Written by the company
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
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Written by the company
We offer free delivery & 90 day returns on all orders!
23 Shepherds Way, BT35 6EE, Newry, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 week
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I recently purchased five rugs from Kukoon Rugs, and I couldn't be happier with my experience. The quality of every rug is outstanding—they're beautifully made, look fantastic, and have completely transformed our home.
The customer service was equally impressive. The team was friendly, helpful, and made the whole purchasing process smooth from start to finish.
I would highly recommend Kukoon Rugs to anyone looking for top-quality rugs backed by excellent customer service. I will definitely be purchasing from them again!
I have bought numerous rugs from Kukoon and have never been disappointed. They arrive very quickly and are always as you see them on the website.
Great service. Got rug within a few days. It's perfect thank you
Good delivery service and communication. Great quality carpet which looks lovely in our lounge.very good value.
Top customer service. An excellent buying experience. I will return when I require more rugs.
Really soft and beautiful.. our dog likes laying on it..not washed it yet though..very pleased with it.. looks beautiful in my front room.. quality seems good..delivery good..
The rug is too thin with very low pile not 12mm as advertised. So it doesn't feel comfortable under my feet and I can still feel the hard floor. It also can't stay still in one position, moving and slipping alot. The colors are lighter than I imagined. It's impossible to vacuum clean it. Iam disappointed with this purchase and it doesn't worth the money spent.
Reply from Kukoon
Fantastic customer service at the end of the phone,quick easy to speak to & based in the UK.
Quick delivery lovely quality rugs.
Great service and beautiful rug. Delighted 😁
Very pleased with the rug, and it looks lovely in my sitting room. The colours are subtle and restful, and the pile soft. It was delivered very quickly and I was kept informed by email of when it would be arriving. I'm now seriously considering getting an additional rug for another area of the room.
From start to finish if was easy to order a lovely soft rug from kukoon and it was delivered in 2 days this is my second rug from them im so glad i came across kukoon rugs
Excellent service
Good descriptions and photos on the website to help you choose. Once I'd ordered the rug came in days. I was so impressed that I ordered another (but with different pattern) for another room.
Prompt delivery with adequate and recyclable packaging - rug value for money and good match to image on website.
Shipping was very fast, I love my rug and I am surprised at how good the quality is for the price. I will definitely be recommending kukoon to my friends.
From ordering to delivery it was a seamless journey, ordering was really easy, delivery was so prompt, rug came just two days after ordering, my rug was beautiful, this is my third purchase and I have never been disappointed, I would definitely recommend Kukoon
Rug arrived in time, well
Packaged and easily opened. Love
My new rug, thank you
I am absolutely in love with the rug and runner I got I haven't put them down just yet but I can't wait to do that delivery was fast 5 stars ✨️ Kukoon many thanks
Fantastic service ordered 1st rug not happy colour white thought it was cream had to return was quick and efficient collection. Ordered another one was blown away with quality looks amazing.
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