Kukoon Reviews 

46,899
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the rugs, for their beautiful appearance, softness, and accurate online descriptions. Many highlight the excellent quality and durability, noting how well items maintain their condition over time. The delivery service is consistently commended for being fast, efficient, and well-packaged, while the ordering process is simple and customer service is professional and helpful, particularly with replacements. However, some people mentioned receiving items that did not match descriptions, had quality issues like fading or fraying, or were incorrect in size. Others experienced difficulties with returns, including unexpected fees or problems arranging courier collection.

What people talk about most

Product

Reviewers express satisfaction with the product, often praising the quality, appearance, and affordability of... See more

Quality

Users describe positive interactions with quality, often praising the excellent quality for the price and how... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order, praising the easy and smooth ordering process,... See more

Service

Consumers find service to be positive, with many reviewers highly rating the outstanding and super service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

We had a problem with our six month old washable rug that shrank on first wash. Contacted Kukoon and spoke and e mailed two very helpful and pleasant ladies, Orla and Sarah. The old rug was picked u... See more

Company replied

Rated 5 out of 5 stars

Having met two of your friendly and helpful staff members at Tedberry market. I then visited your store to purchase a stair runner. Couldn’t complement the staff enough in your lovely store . They gav... See more

Rated 5 out of 5 stars

We visited the shop in Newry the assistant was very friendly and helpful, we took our time trying to get the perfect colour and size and under no pressure to buy. It arrived today by royal mail and it... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(46,899)

1,185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars to Kukoon !!!

I recently purchased five rugs from Kukoon Rugs, and I couldn't be happier with my experience. The quality of every rug is outstanding—they're beautifully made, look fantastic, and have completely transformed our home.
The customer service was equally impressive. The team was friendly, helpful, and made the whole purchasing process smooth from start to finish.
I would highly recommend Kukoon Rugs to anyone looking for top-quality rugs backed by excellent customer service. I will definitely be purchasing from them again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

The rug is too thin with very low pile not 12mm as advertised. So it doesn't feel comfortable under my feet and I can still feel the hard floor. It also can't stay still in one position, moving and slipping alot. The colors are lighter than I imagined. It's impossible to vacuum clean it. Iam disappointed with this purchase and it doesn't worth the money spent.

21 July 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hey, thanks for the honest feedback. Sorry to hear this one hasn't worked out for you.

If the pile height doesn't actually match the 12mm listed, that's on us to fix, so drop us an email at support@kukoon.com with your order number, and we'll sort it for you.

A couple of quick fixes in the meantime: colours often look a shade different in person than on screen, an anti-slip underlay underneath will stop the movement on hard flooring, and vacuuming with suction-only (no beater bar) works best on lower-pile rugs!

We'd like the chance to put this right for you.🩶

Rated 5 out of 5 stars

Very pleased with my new rug

Very pleased with the rug, and it looks lovely in my sitting room. The colours are subtle and restful, and the pile soft. It was delivered very quickly and I was kept informed by email of when it would be arriving. I'm now seriously considering getting an additional rug for another area of the room.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Good descriptions and photos on the website to help you choose. Once I'd ordered the rug came in days. I was so impressed that I ordered another (but with different pattern) for another room.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was very fast

Shipping was very fast, I love my rug and I am surprised at how good the quality is for the price. I will definitely be recommending kukoon to my friends.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

From ordering to delivery it was a seamless journey, ordering was really easy, delivery was so prompt, rug came just two days after ordering, my rug was beautiful, this is my third purchase and I have never been disappointed, I would definitely recommend Kukoon

3 July 2026
Unprompted review

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