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Kukoon Reviews 

47,081
•
TrustScore 4.5 out of 5

4.6

Rug Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their multiple purchases. Customers frequently praise the stunning vibrant colors, soft underfoot textures, and beautiful designs that effortlessly elevate and transform their living spaces. Many individuals also appreciate the exceptionally fast delivery times, helpful staff members, and remarkably smooth online ordering processes. Though some people noted that the fabric felt extremely thin and light, resembling plain cloth rather than a traditional heavy rug. Consumers also mentioned occasional frustrating issues with annoying thread pulls or edges rolling up unexpectedly over a short period of use.

What people talk about most

Product

Customers report overwhelmingly positive experiences with the product quality and design. Reviewers... See more

Quality

Clients share positive opinions on quality, consistently highlighting the lovely materials and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting consistently speedy and prompt arrival... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

The rug I choose for our mobile home arrived safely and in perfect condition....actually nicer than the photos. I've bought a number of rugs from Kukoon over the years and have never been disappointed... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(47,081)

1,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Gorgeous rug

Gorgeous rug, speedy delivery and easy to lay with the underlay I also purchased. Seems very easy to keep clean even with a giant shedding dog!

25 August 2026
Unprompted review
Rated 3 out of 5 stars

unhappy with the quality.

I was delighted when my large rug and runner arrived, however, after around just 12 weeks I am not happy. The rugs do not even get walked on with shoes, and are in a room with very little wear. i have noticed, particulalry on the runner that the fabric is looking like brushed cotton and there is some fraying around the edges.The rugs are beginning to look like someone has brushed them with a wire comb, and the fibres are raised. They do not seem to be of the quality described and with little wear I would have expected better.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Just what I’ve been looking for.

I’d been looking for a rug with a blue/rust colour combo for so long (don’t know why it took me so long to find d Kukoon). The rug is lovely quality and the online pictures are a good guide to the actual colour. With other companies got a pinky orange rather the browny orange. I loveeee my rug. Also quick delivery.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Love love love

Love love love. Runner finishes my hall, very rich looking for the price. Would love door mat the same if available. Delivery very quick, ordered Wednesday, arrived Friday. Will definitely recommend. 😁

21 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The service and advice given to us in the showroom was first class. There is plenty of choice. We were told it would take 2 days to be delivered but it arrived the next day. Brilliant

19 August 2026
Unprompted review

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