Keeps Reviews 

First delivery was fine. No problems at all, I was happy with the product.

Second delivery, despite the fact they charge you for delivery they opt for the cheapest UPS option possible. My delivery address is a Post Office mailbox. UPS claimed it was delivered, Post Office says it wasn't.

I used the support page to email Keeps support. No response. I spoke to the post office supervisor who confirmed UPS was never even there at the time they claimed, but checked all the drop off points.

Sent a new email to Keeps support. No response.

After a week I called, I explained everything, explained the evidence the post office had. All I got was, "we've sent this to the replacement team and you'll get an email within 3-5 business days."

I didn't get a response.

I called back and was told it would be another 3-5 business days, so I asked them to completely delete my account. They refused, offering only to cancel the subscription.

So I had to do a chargeback with my bank.

Reading all the other reviews on here it's obvious this is how the company operates. Charge money, ignore the customer.

Approved for a prescription over 10 days ago and order has still yet to ship. No responded from customer service upon inquiring.

Both orders I received were only lasted 2 months instead of the advertised 3 months. I measured out the product exactly every day and followed their instructions and still ran out 30 days early.

Cons they lie about the monthly price beware they will charge u 500$ without you knowing scammers

Fraud, fraud, and more fraud. They claim to sell real TRT, but all they sell are cheap pills anyone can get at Walmart. I had wrote another review and they acted like they were responding to it, but had it taken down because they are committing fraud.

Don’t do it .. claims refund if NOT PRESCRIBED… this is NOT true !
CO can not be trusted

Does not work and makes you feel sick. Tried the 5-1 chew and didn't work.

I tried to cancel the automatic renewal but I don't receive a real reply from customer service I get an email that someone will get back to me in 24 hours but after three attempts, I still have not gotten a reply to my email. More product was shipped and now I want to return the product.

This company is more interested in pushing out its product and taking your money than taking care of the customer. I accidentally ordered the wrong product, immediately recognized it and reached out to them. No response. Shortly after I received an email from a medical provider approving the prescription. I immediately reached out to her saying this isn't what I wanted. Again, no response from company. I called customer support a couple hours after the order was placed and was told the product had already shipped. They informed me because it was processed through pharmacy they do not do refunds. After pushback it was sent up to billing who also refused to refund money or swap product. They would not even listen to how I immediately reached out to them via the communication channels they listed for an order issue. Responses were all impersonal and appear AI generated. Order with care. Now I am out 150 bucks for a product I won't use. I am not looking for anything free. I just want the product I intended to order for the price I agreed to pay for it.

Gave it an extra star for ease of website use and that 1 star reviews are sometimes overlooked as people just complaining.

I filled out Keeps' survey, and in the survey, I did mention that I have had liver disease. They went ahead and prescribed a finasteride pill, which is not appropriate for someone with past liver disease! Their ad also said that they prescribe dutasteride, which is what I was looking for. But you have no choice; they prescribe whatever they want, evidently without reading your medical history!!! I called immediately, canceled the order, and asked for a refund. They refused to refund me. That is fraudulent! BTW, they always ask for more information because some people don't respond within 3 days, and Trustpilot can remove your review.

Customer support is nonexistent. I have contacted them multiple times and have not received anything other than an automated response claiming “you will receive a response within 24 hours”. No actual response ever comes.

Update: I immediately responded to Keeps Trustpilot request for information and have still not recieved a response from Keeps. If it was possible to go below 1 star I would.

Terrible. Their business model is based on deception and secrecy. They auto-subscribe you every 3 months and will send you the next shipment, whether you need it or not, without notifying you first. The only notification you get is after it has been shipped, and by then they do not allow you to cancel or return it.

I was not happy with the product or customer service. They have all my information and I asked for a specific product, but they incorrectly sent the wrong one. I have tried to clear it with them, but they constantly ignore me. As I report this on Trustpilot (8 times now) they keep having them removed to try and block true reviews of them. Beware !

False advertisement!
The doctor told me I could get a refund for the initial payment of 49 then they refused to give me a refund. They are not being entirely upfront with how they operate. Dont use them use another company
0 out of 10

Frauds keep taking my money even when I cancel an order or have subscription deleted.
They also won't answer emails.

Second order never shipped. 10 days and counting without prescription. Emailed, called twice now. Told order has shipped after a problem with the pharmacist. I canceled and will try Hims next. Would not recommend this company.

Keeps took my money for my script and it's been almost a month of phone calls and emails with absolutely no help. Just excuses about teams being backed up and no actual reason why I haven't revieved what I paid for. When I asked for a refund I was told I will get contacted in 48 hours by the billing team and then it will take another 7 days for the refund to be done!!! Absolutely disgusted by the utter lack of customer service and I honestly feel like they are just stealing money at this point