Kavee Reviews 

6,192
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers had a great experience with this company. Many customers found the ordering process easy and straightforward, appreciating the smooth navigation of the website. The products themselves are often praised, with many noting their guinea pigs love their new homes and accessories. Reviewers consistently highlight the speedy and reliable delivery service, with items arriving on or before the promised dates. However, some people were dissatisfied with the perceived quality and stability of certain products, noting items were not as sturdy as hoped or materials broke down quickly, leading some to feel they were overpriced. Additionally, some reviewers found cage assembly challenging or reported missing/faulty items upon delivery.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as sturdy, high-quality, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast shipping... See more

Price

Consumers find price to be ambiguous, with many reviewers considering products expensive or pricey, and some... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the cage a bit fidgety to put up and not as stable and secure as I would have hoped. From what I can see, there isn’t a way for me to fully close it when I put the lid down. Don’t get me wrong... See more

Rated 5 out of 5 stars

The kavee website is so easy to navigate,they have so many adorable cosies for guinea pigs,our latest purchase was from the sunflower 🌻 collection and it's so cute,but also quality! They feel very st... See more

Rated 5 out of 5 stars

Ordering process was very easy and straightforward. I made a mistake on my order and had to contact customer service who dealt with it very quickly and offered advice as I needed it . Fast delivery, a... See more

Company replied

Rated 5 out of 5 stars

Easier ordering process. Second lot of blankets we have ordered. Delivery was quick. Guinea pigs, especially our new piggy are comfortable and happy. Easy to assemble cage. We added some extra ext... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

At Kavee, we're dedicated to creating high-quality products for guinea pigs. From expertly designed C&C cages using premium modular grids and pre-cut coroplast sheets, to soft fleece liners and practical accessories, we offer everything you need to keep your small pets happy, healthy, and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(6,192)

247 reviews in the last 12 months

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Rated 4 out of 5 stars

The cage,fleece,detergent etc

The cage,fleece,detergent, etc are all good. The tunnel however is too small for my pair of adult male g.pigs.Problem?apparently not,one likes to chill,up to his hips,and reverse out while the other likes to sprint up to it and with loud squeals enter and exit.So if they get this out of it it's good enough for me. The only issue was not getting the connectors which I found out setting it up. This was resolved but why I dropped you a star.

27 May 2026
Rated 5 out of 5 stars

The piggies are popcorning like crazy!

I couldn't be happier with my guinea pig liner purchase! The design is absolutely adorable and looks even better in person. As soon as I put it in the cage, my guinea pigs were popcorning like crazy—they clearly loved it right away!

One of the biggest things I noticed was how much better it controlled odor compared to other brands I've used. The ones I purchased on Amazon did not meet my standards. There was a noticeable difference in smell, which has made cage maintenance so much more pleasant.

The customer service was also top-notch. Any time I had a question, I received a prompt and helpful email response. It's rare to find a company that genuinely cares about its customers, and it definitely shows here.

I highly recommend this company to any guinea pig owner looking for a high-quality liner, cute designs, excellent odor control, and outstanding customer service!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Kavee is great

Kavee is great, they understand piggy care and are very quick with shipping. The only downfall in my opinion is that they are a bit too pricey, overall love the company

26 May 2026
Rated 5 out of 5 stars

My piggies love Kavee

All of the products I’ve purchased from Kavee have been high quality and super cute. My piggies love everything I’ve gotten them!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

quality products made especially for guineas

My girls and I love your cute products, and I especially appreciate that they wear well. My girls climb in and out of, and sleep in, their hay bags constantly, and the fabric and clip loops have held up over several years. Thank you for a quality product especially made for guinea pigs!

26 May 2026
Rated 5 out of 5 stars

3 happy furbabies

Excellent service, very fast delivery. My 3 guinea pigs, Buttercup, Buttons and Caramel love their new cage liners. The quality of the liners is exceptional

26 May 2026
Rated 1 out of 5 stars

I purchased a cooling mat for our…

I purchased a cooling mat for our guinea pigs at £16.00. It lasted 20 mins, the guinea pigs chewed right through it, the gel was leaking. Would not recommend purchasing it’s a waste of money.

26 May 2026
Kavee logo

Reply from Kavee

Hi Shaun,

We're so sorry to hear this and completely understand your disappointment.

One of our customer care agents has now reached out to you directly to assist further and help get this resolved.

Kind regards,
The Kavee Team

Rated 2 out of 5 stars

These cages are nice and then you put…

These cages are nice and then you put them together and a day later you notice that the clear panels are chipped and sharp. They are very expensive and they shouldn’t be doing that after only one day.

21 May 2026
Unprompted review
Kavee logo

Reply from Kavee

Hi,

We’re really sorry to hear this happened, especially so soon after putting the cage together.

Our acrylic panels are more fragile than standard grids and do need to be handled with extra care during assembly and use. We'd still really like the chance to look into this properly and help.

Please reach out to our customer care team at help@kavee.com with your order details and a few photos of the affected panels, and we'll be happy to assist further.

Kind regards,
The Kavee Team

Rated 2 out of 5 stars

Le sac de linge s ouvre au milieu du…

Le sac de linge s ouvre au milieu du cycle de la machine à laver!! 30 euros pour ça, en plus, c est made in china (marqué sur l etiquette), pour le prix, ils auraient au moins pu mettre un cache fermeture pour eviter l ouverture dans la machine à laver.
The laudry bag is opening up in the middle of the washing machine cycle!! Every time! It s also made in china (according to the label). For the expensive price it cost, they could have put a closure trap to avoid it from opening like that.

23 May 2026
Unprompted review
Rated 2 out of 5 stars

I still havent recieved my order

I still havent recieved my order

22 May 2026
Unprompted review
Kavee logo

Reply from Kavee

Hi Caitlin,

We're so sorry to hear that your order hasn't arrived yet.

Please reach out to our customer care team at help@kavee.com with your order number, and we'll be happy to check the tracking and look into this for you as quickly as possible.

Kind regards,
The Kavee Team

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