Kavee Reviews 

6,192
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers had a great experience with this company. Many customers found the ordering process easy and straightforward, appreciating the smooth navigation of the website. The products themselves are often praised, with many noting their guinea pigs love their new homes and accessories. Reviewers consistently highlight the speedy and reliable delivery service, with items arriving on or before the promised dates. However, some people were dissatisfied with the perceived quality and stability of certain products, noting items were not as sturdy as hoped or materials broke down quickly, leading some to feel they were overpriced. Additionally, some reviewers found cage assembly challenging or reported missing/faulty items upon delivery.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as sturdy, high-quality, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast shipping... See more

Price

Consumers find price to be ambiguous, with many reviewers considering products expensive or pricey, and some... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the cage a bit fidgety to put up and not as stable and secure as I would have hoped. From what I can see, there isn’t a way for me to fully close it when I put the lid down. Don’t get me wrong... See more

Rated 5 out of 5 stars

The kavee website is so easy to navigate,they have so many adorable cosies for guinea pigs,our latest purchase was from the sunflower 🌻 collection and it's so cute,but also quality! They feel very st... See more

Rated 5 out of 5 stars

Ordering process was very easy and straightforward. I made a mistake on my order and had to contact customer service who dealt with it very quickly and offered advice as I needed it . Fast delivery, a... See more

Company replied

Rated 5 out of 5 stars

Easier ordering process. Second lot of blankets we have ordered. Delivery was quick. Guinea pigs, especially our new piggy are comfortable and happy. Easy to assemble cage. We added some extra ext... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

At Kavee, we're dedicated to creating high-quality products for guinea pigs. From expertly designed C&C cages using premium modular grids and pre-cut coroplast sheets, to soft fleece liners and practical accessories, we offer everything you need to keep your small pets happy, healthy, and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,192)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lower quality fabric

Fabric of the lemon collection is of lower quality compared to past collections such as the mushroom for exemple despite being the same price

11 May 2026
Rated 5 out of 5 stars

Not written by a guinea pig

Our guinea pigs are very happy with their order and feel very cosy. They particularly liked how quickly their new bedding came. They might go online and make another order soon .

11 May 2026
Rated 5 out of 5 stars

Amazing Company and Products

The company itself has great Ethos. They are super responsive and handle any queries/issues quickly and effectively.

Their product yes a bit pricy, but the quality is amazing.

I just did another bulk bundle order.

Our current liners and pee pads we have had since 2022. We wash as advised and they always come up clean and fresh.
When you look at this way definitely value for money.

10 May 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Customer service is amazing. I wanted some changes to the cage grids and they were so helpful and the cage arrived so promptly. I got the 6x2 cage on a stand which is great for the guinea pigs and I am very pleased with it.

6 May 2026
Rated 5 out of 5 stars

Good service

Good service, I accidentally left part of my address off when ordering, Evry failed to find me. I contacted Kavee and they were right on it! Arrived soon after. Excellent hay tray, both piggies fit and it's very robust.

15 May 2026
Rated 1 out of 5 stars

There are no written assembly…

There are no written assembly instructions. The cage is not great quality. The inserts are but it’s very labor intensive.

4 May 2026
Kavee logo

Reply from Kavee

Hi Meghan,

We're sorry to hear that you found the assembly process difficult. However, we do include links to our video assembly tutorials in the order confirmation emails as well as on the product pages on our website. A quick assembly guide in PDF format can also be downloaded directly from your order confirmation.

If you ever need assistance with assembly, you can always contact us at help@kavee.com and our customer service team will be happy to help.

Kind regards,
Kavee Team

Rated 1 out of 5 stars

Their website is terrible

Their website is terrible, I've been trying to order for a few days now, and can't even contact customer services.

12 May 2026
Unprompted review
Kavee logo

Reply from Kavee

Hi Lisa,

We're sorry to hear you've experienced difficulties with our website. However, our customer support team is available and contactable both via email at help@kavee.com and through the contact form on our website here: https://uk.kavee.com/pages/contact-us

We’re always happy to help customers who reach out to us directly regarding any issues with placing an order.

Kind regards,
Kavee Team

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