Funchal Drive Reviews 

The attention was fast and kind. The transport to the airport was comfortable and fast too. The car worked perfectly.

Worst experience with car rental company ever. Employees just want to sell their overpriced insurance.
They have limit 1.800€ on deposit, so you need to have higher limit on credit card(AND ALSO WEEKLY LIMIT). They don’t accept different card, or card from different person (neither wife). Only way is buy insurance (then total price is doubled) or don’t take car and try to communicate with their support. Employee even didn’t know conditions of canceling contract (or didn’t want to say it). Just waited if you take car or not. I was here 3 times and everytime there was at least one person, who fell in their trap. Also baby car seats are in bad condition, used only with our pad.
Be careful with them.
I don’t recommend this company to anybody.

Even though my card was a credit card (marked "credit-debit" on the card itself), the agency forced me to purchase additional insurance costing over 200 euros because they refused to take a card imprint for the security deposit. Upon checking, my bank confirmed that the card was indeed valid as a credit card.

I dislike the overprize of 35 euros because we pickep up the car after 8 pm (2 hours of delate at the departure at Lyon airport) : this possible overprize was not announced when I have booked the car few months ago, and to my mind 8 pm is not so late (I would understand an overprize after 10 pm, but not before).

I travel a lot to many countries where I rent a car. I always pay with my VISA creditcard. In your case they did not accept my VISA creditcard. Reason is very vage. Something with online banking which I did not understand. What I do understand is that I agreed around 500 Euro for renting the car and suddenly I had to pay 935 Euro!!! And now they accepted my creditcard!! Contact me if you want. I also paid for a platinum insurance which I die upfront! So two times an insurance???

Collecting the car was a bit hap hazard, it seemed we weren’t important customers. It took a hour to go through the process as the car wasn’t ready at the arranged time and there were issues for another customer. The car was clean and fine but there was a charge to have the car cleaned on our return or have to clean it before return. Never had that before and I suggest a rip off. Drop off was fine and we even had a taxi called on our behalf. NOTE: The ramp into the compound is very steep and if not careful you could really catch the bottom of the car (as our taxi did), both in and out. Beware! I probably won’t use them again for various reasons described above.

We were delayed 2.5 hours because Lufthansa overbooked their plane. We followed instructions and called the car company 3 times updating them on our situation. They kept saying 'No problem!'. They picked us up in the airport, treating us as an active costumer. They drove us to their office and THEN decided to tell us we were a no-show and needed to rent another car, blaming an employee who convieniently was not there right now. 100€ pre-payed out the window and the only car left was almost twice the cost.

We found it decieving and unproffesional how they told us everything was okay, and knowing we were on the way. I can see this being a 'stupid tourist trap' with them perhaps expecting us to get compensation from the airline company - money ready to be spend on a more expensive car.

However, sometimes you end up being happy with the end-result, despite the flaws.

The guy who serviced us - guy with glasses - seemed like a trustworthy and great guy. I kind of felt sorry that he had to listen to me because of one of his coworkers mess. At the same time, I will never know if he was the guy i talked to on the phone 3 times.

At the end of the week, we were very happy it all went like it did. We got a brand new mini suv with automatic, gps etc. which was VERY comfortable for driving up and down steep and narrow roads. Beside the obvious flaw the service was great.

Instead of meeting us at the airport, the driver was 1,5 hours late after many calls and false promises (''I'll be there in 20.minutes")and the four of us had to wait on an empty parking lot. Mind you, the drive from the rental place to The airport was literally 5 minutes! The driver was rude and didn't even offer to help with loading or unloading our luggage. Of course, as we lost so much time, restaurants were already closing when we finally got to them. Also, the central locking mechanism of the car didn't work properly but they didn't bother us to tell us that when we picked up the car. This proved to be quite an inconvenience that they couldn't get that fixed. I understand the latter but why didn't they let us know from the start? This way we again wasted time by returning to the rental place.

Excellent support, good advice before departure friendly employee and above all a vehicle in order. Thank you for helping to make our stay pleasant

The rental car, a Seat Arona, provided a very pleasant experience and performed excellently. I am very satisfied with the services of this car rental company. Congratulations, and keep up the great work!

I sat at the airport for over an hour waiting for the shuttle. I was informed it ran every 20minutes. Not true at all. Check in was very slow, took over an hour to wait and check in. Everything from the start was unclear upon booking the vehicle. The staff was rude and unfriendly upon returning the vehicle. I had to return it before 8am to catch my flight, which I guess is not acceptable without paying extra. That is ridiculous. Booking the car was not clear and I felt taken advantage of with a 3rd party involved. Just another way to take advantage of travelers who may not understand this. I will never rent from this company again or the 3rd party involved.

⭐⭐⭐⭐⭐

I had a great experience with Funchal Drive! The communication was excellent from start to finish, and the customer service was outstanding.

I needed to keep the car for an extra half day, and it was arranged quickly and without any hassle. The whole process was easy, professional, and stress-free.

The car was in great condition, and everything went smoothly. I highly recommend Funchal Drive to anyone visiting Madeira.

Thank you, Funchal Drive, for the excellent service!

Booking was online via discovery car. At the airport we had to pay extra for cleaning the car and to drop the car again at the airport, just what we booked.
The other rental cars were with another company, where we didn't have to pay these extra's.
Disappointed.

From the beginning to the end everything perfect. Top communication, perfect car, no deposit, under 21 possible and full insurance.

I believe Funchal Drive acts in bad faith by charging customers for non-existent damage or damage that was not previously recorded in its system.

In my experience, I rented a car for six days. When I collected it, they told me about the damage already recorded on the vehicle, but they never showed me photographs covering the entire car. When I returned the vehicle, they claimed there was minor damage that I had to pay for. They told me that, because I had excess insurance, I would be reimbursed for the amount charged.

In short, the damage they claimed was not actually there. However, since they had placed a €2,500 hold on my credit card, customers are effectively forced to pay whatever amount they demand, with only the possibility of later recovering it through Global Cars insurance.

We had a fantastic experience renting with FunchalDrive during our family holiday in Madeira. Everything went smoothly from pick-up to return. The car was perfect for exploring the island, and the team was professional, efficient and welcoming. Thank you for helping make our trip so enjoyable. We would happily choose FunchalDrive again on our next visit

No problems at all. Very friendly staff,

The pick up time was too long. 1 hour and more.... no place to stay. You should be more prepare with procedures more simple or fast.

A company whose main business does not seem to be car rental, but rather keeping customers’ reservation money and extra insurance. It was, without a doubt, the worst experience I have ever had with a car rental company.

They took 45 minutes to pick us up at the Madeira airport, even after we called to let them know we were waiting.

They accepted the reservation payment in advance with a Universo credit card. However, once at the office, they cancelled the rental contract, claiming that although the card had available credit and had been validated at the terminal, they would not accept it for the deposit. They cancelled the reservation, kept the amount already paid, and did not even take us back to the airport.

It is incomprehensible that they cancelled the rental because of the card. The contract terms state that the payment and the deposit must be made with the same card. It makes no sense for them to accept that card to charge the reservation and then refuse it for the deposit. I also informed them that I had a Visa debit card, which, according to the conditions published by the company itself, should have been accepted. However, they did not even try to process it.

I asked to speak to the responsable for the office. They said that person was not there. I asked for their phone number, but they refused to provide it, limiting themselves to giving me a generic company email address.

I and my family ended up walking back to the airport, a journey of about 50 minutes, because they refused to transport us. At the airport, we rented a vehicle from another company without any problem.

An extremely disappointing experience. I do not recommend this company.

Our trip to Madeira was awesome, the place is beautiful. We rented a car at Funchal Drive company. The crew is very friendly and professional, our rental process went easy and without any problems.
The extra transfer service what they offer (belongs to the rental, no extra price) is a very good way to get to the rental company from the airport.
I can truly recommend this company for others! 5 stars