I did not like being forced to get a separate insurance with klass wagon as I already bought an insurance for the vehicle when booking via car jet. I had 2 insurance running simultaneously for 1 car.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not like the aggessive sell of the extra insurance, we were told that every little scratch on the car would cost is at least 250euro. Tire would cost 400. The employee told us already 4 people... See more
Company replied
Excellent service at the rental desk and shuttle bus service. However to be in top the company should have discovered that three of the tires had to way low pressure and that there was a loose noise... See more
Company replied
In total: Team was positive, actives with customer friendly engagement. Air port shuttle worked fine. Car take over: Explanations to conditions, possible cost on damages etc. has been some kind of... See more
Company replied
Company details
Written by the company
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
rua doro 5, Camarate, 030303, lisbon, Portugal
- +351211454208
- portugal@klasswagen.com
- klasswagen.pt
3.4
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional. The driver that transferred us to and from the airport was very professional. He helped us with the luggage, gave us the necessary information and made sure that we got to the right terminal. The overall service was good and straight forward.
Angela
3 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your review! We're delighted to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon!
The KW Team
Stress free car rental
We had a very positive experience with this car rental company. The whole process was smooth and well organized, from booking and communication to picking up and returning the car. Everything was clearly explained, and there were no unexpected complications or long waiting times.
A special thanks to Andre, who was our main contact. He was friendly, patient, professional, and always helpful. He made sure we had all the information we needed and was available whenever we had questions.
Overall, the service was reliable, efficient, and customer friendly. We were very satisfied with our experience and would definitely rent from them again.
3 September 2026
Reply from Klass Wagen Portugal
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
In general everything was ok
In general everything was ok. They try to offer you its insurance (a bit expensive in my opinion) but you can discard it.
After that the car was perfect and the transfers very good.
3 September 2026
Reply from Klass Wagen Portugal
Dear Miguel,
We are happy to know that, overall, everything went well and that you were happy with both the vehicle and our transfer service.
Regarding the insurance, we understand your point of view. Our customers always have the option to choose between leaving the required security deposit or selecting our local insurance, depending on their preferences and provided that all requirements are met.
Thank you once again for your feedback. We hope to have the pleasure of welcoming you again in the future!
Kindest Regards,
Ines- KW TEAM
After arriving from our flight with jet…
After arriving from our flight with jet 2 and getting to car pick up base we had to wait 15 minutes with young children as cars were being cleaned!! Getting back to base after holiday 1car so say had a small scratch on it we’re told not to worry about this originally transport back to airport was very slow as we very nearly missed flight. ABYSMAL service 😡
2 September 2026
Unprompted review
Reply from Klass Wagen Portugal
Hello, Barry
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations.
Please note that our shuttle service is complimentary and operates between the airport and our rental office. As the vehicles need to travel between both locations, a certain transfer time is always required, and this can occasionally be affected by traffic and periods of higher demand.
Regarding the vehicle collection, we also regret the additional waiting time while the car was being prepared. Our team aims to deliver every vehicle in suitable condition, and sometimes a few extra minutes are necessary to complete the cleaning process.
We always recommend allowing sufficient time for the return procedure and the shuttle journey to the terminal.
Your comments regarding have been noted, and we appreciate you taking the time to share your experience with us.
Kind regards,
KW Team
Reply from Klass Wagen Portugal
Hello!
Thank you for your kind words. We truly appreciate your feedback, and it was a pleasure assisting you.
Kind regards,
KW Team
was easy and good communication to pick…
was easy and good communication to pick up and return
2 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Reply from Klass Wagen Portugal
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Reply from Klass Wagen Portugal
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Great service, super staff
The staff was super kind, especially André who was in charge of collecting the car at the end of our holiday.
We decided to add the full coverage and also the pick-up and drop-off expetience was super nice. No need to read and signe tons of papers, just get on the car and off you go!
The day we will come back to Madeira we will rent the car with Klass Wagen for sure
31 August 2026
Reply from Klass Wagen Portugal
Hello!
Thank you so much for your kind review! We truly appreciate your support and are delighted to hear you had a positive experience with our company. We look forward to serving you again in the future!
Kind regards,
KW Team
Great staff!
3 September 2026
Reply from Klass Wagen Portugal
Hello,
Thank you for your review! We’re happy to hear that you enjoyed our services.
Best regards,
The KW Team
We recommend Murilo
We recommend Murilo, he was very friendly, polite and helpful, and made the process stress free . Also communicated with him while renting the car and he was always responsive.
1 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Very pleasing service
Booking process was quick and simple while booking with the flight. Timely pick up and drop off service with a minibus was also very good.
2 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Perfect service in porto center
Perfect service in porto center. Also will pick up in airport if needed.
2 September 2026
Reply from Klass Wagen Portugal
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
I picked up a car in Porto
I picked up a car in Porto, was charged a €15 per day insurance surcharge at the desk to travel into Spain which was not made clear when I booked, and accidentally went onto a toll road whilst returning my vehicle - literally the final 20 mins of a week rental - incurring a 30 CENT fine, for which the company charged me 7 days of an electronic toll device “as per our terms and conditions” of €15+. I contacted customer services who simply said it’s on our terms and conditions, prove you paid the toll by cash/card and not on the device (again, 20 mins before the end of the rental), or we will charge you for using the device on all 7 days. €15 isn’t a huge amount of money, but the principle doesn’t sit right with me.
The usual pushy sales tactics around buying insurance also all applied. Make sure you take photos and videos of your car beforehand is all I can say, and get rental cover yourself beforehand on the usual price comparison sites, can get a year’s supply for the cost of 1-2 days the company would charge!
One day there will be a car rental company who don’t seem to be pirates, but not in 2026 it seems.
15 August 2026
Unprompted review
Reply from Klass Wagen Portugal
Dear Daniel Simpson,
We are sorry to hear that we were not able to provide you with the positive experience we aim to offer, and we appreciate you taking the time to share your feedback.
As previously explained, the Via Verde device rental fee applies whenever the device is used during the rental period, regardless of whether it is used at the beginning, during, or shortly before the end of the rental. As the device was activated during your rental, the applicable fee was therefore charged accordingly.
Regarding the insurance options, at the counter, customers may choose between leaving the required security deposit or opting for our local insurance, provided that all the relevant requirements are met. The choice is entirely up to the customer.
For customers who choose to leave a deposit, we explain their responsibility in the event of damage, as well as the applicable procedures. Customers are also provided with information regarding the potential cost of different types of damage. At the time of vehicle collection, we encourage all customers to take detailed photographs and videos of the vehicle. These can be used, together with the existing damage report, during the final inspection. Any damage already documented at the time of collection is not charged to the customer, and the security deposit is only retained if new damage is identified in accordance with the rental agreement.
We regret that your experience did not meet your expectations and appreciate your feedback, as it helps us identify areas where we can continue to improve our service.
Kindest Regards,
Ines - KW TEAM
Very satisfied
Very satisfied! The car was new, clean, and in excellent condition. Both picking up and returning the car was quick and hassle-free. The service was friendly and efficient. Everything was well organized. Highly recommended!
1 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our team. Your recommendation means a lot to us! Looking forward to seeing you again. 🚗✨
KW Team
Staff was friendly
Staff was friendly, experienced and professional.
2nd time returning to this Klass wagen location.
Process was easy.
Not overly pushy with their insurance.
Be sure to take 20 to 30 mins to examine your car and take photos of every angle and wheel. You don't want to get owned for damage you did not cause.
Would return again at least the Porto, Portugal location.
1 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you for your review! We're delighted to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon!
The KW Team
Reply from Klass Wagen Portugal
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Very good customer service with the…
Very good customer service with the person, he was very helpful change my experience with this company.
2 September 2026
Reply from Klass Wagen Portugal
Hello!
Thank you so much for your review! We truly appreciate your support and are delighted to hear you had a positive experience with our company. We look forward to serving you again in the future!
Kind regards,
KW Team
Horrible
Horrible. Dishonest. Exploitative. Gross. NEVER EVER EVER rent a car from this place.
3 September 2026
Unprompted review
Reply from Klass Wagen Portugal
Dear Ms.Kate,
First of all, thank you for leaving us a review.
We apologize for not meeting your expectations, but please help us with more information about the inconvenience of renting with us, because we make a huge effort to have customers as satisfied as possible with the services received.
That is why we kindly ask you to help us with more information at customercare.pt@klasswagen.com.
Hoping we'll hear from you soon.
Best regards,
KW Team/Sorina M.
We’ll organized process
We’ll organized process, no problems at check in / check out. All fine.
31 August 2026
Reply from Klass Wagen Portugal
Dear Jacek,
Thank you for your feedback.
Please know that you are welcome anytime.
We appreciate your kind words and will be waiting for your next rental!
Kind Regards,
André M.
KW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.