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Fruugo Nederland (NL) - fruugo.nl Reviews 

25,718
•
TrustScore 3.5 out of 5

3.7

Online Marketplace
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See what reviewers are saying

Rated 5 out of 5 stars

I bought two bottles of perfumes & paid a total amount that I would normally pay to buy one bottle of the same perfume here in The Netherlands. The shipping was a bit slow, it took around 1-2 weeks to... See more

Rated 1 out of 5 stars

I returned my order a month ago, and the return shipping cost me €22. It’s been a full month and I still haven’t received my refund. A few days ago I finally created a ticket through the Fruug... See more

Company replied

Rated 3 out of 5 stars

Website delivery date promised earlier delivery than actually happened. Goods delivered from China - no problem with this just say up front. Spare part was 1/5 the cost of ordering from Samsung direct... See more

Rated 5 out of 5 stars

Like all the other comments: Blinded by the great offer, bought it too fast and later discovered it was going to be sent from China. Like all the others assuming: I’m going to incur additional import... See more

Company details

  1. Online Marketplace

Written by the company

Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.nl

3.7

Average

TrustScore 3.5 out of 5

26K reviews

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3.7

All reviews

(25,718)

2,575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

order

Dear,
It concerned one package. The other package was received in good condition.
Kind regards,

7 May 2026
Rated 1 out of 5 stars

The packaging was terrible

The packaging was terrible. The product arrived in a plain, unprotected bag, and part of the shampoo bottle was broken. The bottle is now half empty. I'm furious for the 18 euros I paid.

4 May 2026
Unprompted review
Fruugo Nederland (NL) - fruugo.nl logo

Reply from Fruugo Nederland (NL) - fruugo.nl

Hello,

Thank you for your review.

I'm sorry to hear this.

We have sent you a private request through Trustpilot to receive more information from you.

Once we have received a response from you a member of the Customer Service Team will be able to contact you 
and assist further.

Kind regards,

Rated 5 out of 5 stars

I received the exactly what I ordered…

I received the exactly what I ordered the delivery was a little slow but I got exactly what I needed.i was a bit surprised because of the price and I was completely shocked to see that it was perfectly what I needed. Very great job

3 May 2026
Rated 5 out of 5 stars

Fruugo is trustworthy.

Fruugo is trustworthy.
Fruugo handled the transaction correct and transparent, delivered the right product on time, and the communication went very well.

29 April 2026
Rated 1 out of 5 stars

What a bad site!

What a bad site!
Never order, had to send a small purchase back to China🤨
Koste me €27,50 ,-

24 April 2026
Unprompted review
Fruugo Nederland (NL) - fruugo.nl logo

Reply from Fruugo Nederland (NL) - fruugo.nl

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Rated 1 out of 5 stars

Fake pet food

I purchased pet food that is originally manufactured in the United States. However, after placing the order online, I received tracking information showing that the product was being shipped from China.

Today, after several weeks, the item finally arrived, and the packaging is different in size, the label is a different color, and it states that it is made in China. This clearly appears to be a copy of the original product, which I will absolutely not feed to my dog.

I requested a return, and they informed me that I would have to cover the cost of shipping the product back to China.

I strongly do not recommend buying from this site.

16 April 2026
Unprompted review
Fruugo Nederland (NL) - fruugo.nl logo

Reply from Fruugo Nederland (NL) - fruugo.nl

Hello,

Thank you for your review.

I am sorry to hear this.

A member of our Customer Care Team will be in contact with you regarding this.

Kind Regards

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