FlowUP Reviews 

Reply from FlowUP

Feb 6, 2026

Hi,
Thank you for taking the time to share your experience.
We fully understand your frustration regarding the hardware instabilities causing Kernel Power 41 restarts and the non-functional front RGB fan, especially given that your PC is covered by a 2-year warranty. Experiencing these issues without clear guidance can be very stressful, and your concerns are legitimate.

I strongly encourage you to open or follow up on a ticket, selecting the designation corresponding to hardware support. Our team will then be able to assist you efficiently.

Thank you for sharing your feedback.
The Team FlowUP

Reply from FlowUP

Feb 5, 2026

Un grand merci pour votre message,

On est ravis de lire votre satisfaction et vos mots à l’attention de Thomas. Son professionnalisme et son engagement font pleinement partie de l’esprit FlowUP, et ce retour lui fera très plaisir.

Merci également pour votre soutien à toute l’équipe. on vous souhaite une excellente continuation et surtout de très bonnes sessions gaming.

La Team FlowUP

Reply from FlowUP

Feb 5, 2026

We understand your concern regarding the delivery timeframe and the lack of visible updates on your order.

Delivery estimates provided on our website are indicative and can vary depending on configuration, component availability, and workshop capacity. Delays affecting certain orders do not mean that all orders are stalled or unattended, and your order S490705 is not ignored or lost.

The absence of immediate responses via email does not indicate a lack of processing. Order handling and customer support are managed through structured internal workflows, and communication delays can occur during peak periods without impacting the actual preparation of the order.

If you require a precise and factual update on the status of your order, or wish to formally request a cancellation or refund in accordance with our terms, we invite you to open or update a ticket directly via our website, making sure to select the designation related to order follow-up or billing. This is the only channel allowing a verified review of your request and an appropriate response.

La Team FlowUP

Reply from FlowUP

Jan 13, 2026

Hello,

Thank you very much for your feedback! We’re thrilled to hear that you’re happy with your computer and that our service met your expectations. At FlowUP, we strive to offer high-performance products at an affordable price, and it’s always great to see our efforts appreciated.

We’re here for any questions or future needs you may have.

The FLOWUP TEAM

Reply from FlowUP

Oct 28, 2025

Hello,

We are truly sorry to hear that your experience did not meet your expectations. At FlowUP, we do everything we can to ensure that every PC matches the configuration ordered.

Regarding the CPU you received, it appears that an error occurred during the processing of your order through . We completely understand the frustration this caused, especially the time spent dealing with customer support to resolve the issue. Please know that we take situations like this very seriously and regularly perform checks to prevent them from happening again.

We hope that your PC is functioning correctly and that your future experiences with FlowUP will be fully satisfactory. Feel free to reach out directly for any further assistance or questions about your setup.

The TEAM FlowUP

Reply from FlowUP

Oct 22, 2025

Hello Messaoud,




Thank you for taking the time to share your experience, even though we’re truly sorry to hear about your disappointment. We completely understand your frustration regarding the delay in production and the response you felt was too generic.




To be fully transparent, some configurations experienced unusual delays in early October due to a shortage of key components. We chose not to give rough estimates to avoid creating false expectations, but we recognize that this may have come across as a lack of clarity. That’s something we’re actively improving in our communication.




As for the automatic ticket closure, this isn’t intended to shut down the conversation but rather a function of our support system designed to ensure proper traceability. We do understand, however, how this can feel restrictive, and we’re already working on a smoother way to maintain genuine follow-up with our customers.




Your order remains a priority, and our workshop team is closely monitoring its assembly. You’ll receive a shipping confirmation as soon as your PC has passed our performance and stability tests.




We’re genuinely sorry that your experience so far hasn’t met expectations and hope to regain your trust once your system arrives.




The TEAM FlowUP

Reply from FlowUP

Jun 30, 2025

Merci infiniment pour votre retour 5 étoiles ⭐⭐⭐⭐⭐ ! On est ravi que votre PC gamer FlowUP réponde à toutes vos attentes ! 🎮💻🔥

Reply from FlowUP

Dec 27, 2024

Bonjour Lucas,
Un immense merci pour votre retour sur Trustpilot ! Ça nous fait vraiment chaud au cœur de lire vos retours positifs.
Chez FlowUP, nous mettons tout en œuvre pour offrir la meilleure expérience possible, et savoir que vous êtes satisfait(e) nous motive encore plus à continuer sur cette voie.
Nous vous souhaitons de passer pleins de bons moments et de vivre vos meilleures parties de jeu avec vos amis !
À très bientôt,
L’équipe FlowUP 🧡🖤.