farandaway.co Reviews 

The pictures were pretty, the product isn’t. They advertise it as plates for every day usage. But those tableware get scratches by simply using cutlery. The costumer support advices special cleaning treatments (for every day use?). I’ve send them videos to proof, that any cutlery makes scratches on the surface, so the material looks bad immediately. It’s extremely low quality with a bad costumer support who’s only defending their product instead of trying to find a solution with the costumer. My goal was then to ask for a refund process, as I was clearly unhappy about the product. They were asking me to pay for the shipping.

I was believing I will receive a high quality product for every day, now I have these expensive low quality plates at home.

Don’t let them trick you by the pictures. There is better quality products for same price out there!

Great product, easy to order site, just the right marketing (not spammy) & on time, good delivery!

Great products and very fast and good help in case of questions.
Ohne of my products was damaged. Wrote Theo Service and got. an answer the same day. They sind me a new one a few days later. Very happy with everything.

Very helpful & constructive. I ordered two sets wanting only one. The service was fast and helpful.

When my plates were arrived, unfortunately 2 plates were chipped therefore contacted them for replacement. Because it was for a gift for my friend and the timing was very tight, I really needed their quick response and action - they were very helpful and processed very fast, all sorted quicker than I expected!!! The replacements was arrived within 3 days since I requested it! Very impressed!!!

Very good and nice quality . Also the customerservice is good.

Nice plates, terrible customer experience.

I ordered £400 worth of plates and it took about a month for the shipment to be delivered to London. Fine. However I ordered a colour I didn’t quite like in person and wanted to exchange. I returned pretty much immediately - at my own expense they told me up front. Again, fine. But it took a month for them to receive my return. I was told that despite my having a receipt of handing them to the courier service (Evri) that did not mean they could track the parcel (sounds odd to me, why is there a tracking number if so?). Obviously I was quite anxious about the return being lost due to the value of the parcel. The service agent was quite vague throughout saying “not to worry” and that they “hoped” they would find them.

Finally about a month later they found my order. They said this was because of an issue in the warehouse. Again very odd.

They proceeded to reprocess my order with the colour I preferred. It was nearly Christmas and I told the service agent that if the order wasn’t going to come before 16th December that we would be away and the order shouldn’t be shipped (as we’d bought an 8 person service, which would be quite large).

Guess what?

I got a shipping notification just before Xmas. Of course. I immediately got in touch and asked why considering my previous email. They told me it was too late to delay the shipment, clearly they never noted my previous email - despite responding to it. I was pretty peeved at this point as the courier further just left the massive box of plates in front of our door despite no one being home - nor would they be for weeks. I had to get people to travel especially to my house with keys so they could put the plates in. All completely avoidable and foreseeable.

I was offered a discount on a future order as compensation. Which is worthless considering I’ve just bought all the plates I’ll ever need and they know that.

Bottom line, order small and order wise if you’re looking to do a big purchase as the delivery and returns purpose will take months to process.

For me, the whole process took nearly 3 months from my initial purchase…and it was not worth the stress even though the plates are nice.

Fast and safe delivery. Plates are of high quality, I have already used them and cleaned them in the dishwasher without problems.
My only wish is to be able to buy individual plates and not only sets of 4

I am very enthusiastic about this tableware. It is robust and stacks well. I also love the minimalist, no-frills design. I bought it in two colors: white and olive green - very nice! The mugs are a little too big, but very nice. Delivery was fast and tableware was packed safely without any plastic. Perfect!

Plates don’t look as they do in their photos - there’s a cheap-looking circular indentation on the top face. Return refund took forever and they forced me to pay shipping, so I’m £50 out of pocket. That’s their policy even with faulty goods - AVOID!!

My wife and I are completely enchanted by this dinner set. When we made the purchase we wondered if the set would be as beautiful as the pictures. Well, as it turned out, they were even more wonderful.

Although we did have some issues with the delivery here in the UK, which as caused by EVRi's extreme lack of competency, the customer service was great and we eventually managed to get our order delivered.

If you want a beautiful dinner set that will stand out from the crowd you can not go wrong with Far & Away.

Helpful and quick responses.
Ceramics are even nicer then in the pictures!
Can definitly recommend.

Plates are beautiful but after one time use its already scratched . We bought the set including cutlery. The quality of the plates is very poor.

I have a dinner set from Far and Away which I do like, but unfortunately one of the big plates is chipped. I reached out to their customer service a couple of times for help and got absolutely nowhere. They tend to send holding replies not actually addressing the problem, but giving the impression there’s a solution on the way. There never is. Eventually they just stop replying.

I think given the price and the amount of money I’ve spent with them, it’s pretty shocking service. I’m actively recommending that people do not go to them as I don’t think it’s worth it when there are many other similar products around. Would avoid.

Update: Far & Away did not contact me to resolve this as they said they would in the comment below. And so it continues…

Update (8/02) - I reached out to Far & Away as requested and was ignored. They are now trying to have my review removed from Trust Pilot which I think says it all.

Awesome company. Love the crockery. Quality manufacture and design. Excellent communication and assistance when required from Meshack and his team.unwound definitely recommend this brand👍

Had a plate with a crack underneath the glazing. Reached out via their online form. They responded the next morning, I sent them photos and they sent out a replacement immediately.

Beautiful design and sustainability. I also liked the story behind the pieces. My overall experience was really nice. I got the delivery fast and could follow everything. Everything came in good condition because of the good protection. The color is just as shown in the picture. This was my second order from the site.

We ordered a set in the ivory and pasta bowls in olive and the products are stunning. Very high quality and even more beautiful than in the pictures. We ordered early December and got them delivered in time for Christmas even though the pasta bowls were only available for "pre-order". There was a small issue with the delivery, a couple of pieces were broken upon arrival, but thanks to the amazing customer service we were able to solve this just a couple of days after reaching out. I would highly recommend and will definitely order again in the future.

Fast Shipping, Great Quality

1. False delivery times stated on the website. I made my order a month ago and received some of the plates after 3 weeks. The rest I was told today will be another 2-3 weeks so almost 2 months since placing the order. Let's see if they even arrive then. Note that their website STILL says that these same plates are available for delivery in 2-5 business days. Why openly lie to people?

2. The plates scratch extremely easily. After just one use it has lots of black scratches. I wish I could attach a picture.

3. The customer service is bad and super slow. It takes 2 days on average to receive a reply. And when you do they avoid your question (such as when am I actually going to receive the order) so you have to ask again and wait another 2 days.

After spending almost £500 I am super disappointed in the service and quality of the product which is a shame as they do look nice.

I would advise anyone to stay away and order somewhere else. I wish I did too.