Exfigure Reviews 

I recently purchased a figure from Exfigure for around $400. Luckily, the figure itself appeared to be undamaged, but the overall experience was extremely disappointing.

The shipping box arrived in fairly rough condition, and the packaging inside was inadequate for an item of this value. More importantly, the figure's box itself had an actual tear/rip in it. I understand that minor dents or creases can sometimes happen during shipping, but I don't see how an actual tear/rip in the figure box could reasonably be explained by a simple crease or dent. It made me question the claim that the item was brand new and in proper condition before it was shipped.

I contacted Exfigure about the issue and provided them with the relevant information. Unfortunately, their response was to offer only a $5 refund initially, later increasing it to $8 as their maximum partial refund as a "gesture of goodwill."

For a purchase costing around $400, I found this response very disappointing. I wasn't expecting a full refund for a figure that was still physically intact, but I did expect a more reasonable resolution given the condition in which the item arrived.

The figure itself may have been fine, but the packaging and customer service left a very poor impression. For expensive collectibles, I expect a retailer to take considerably more care with packaging and to provide better support when an item arrives with damage to its box.

I would personally be hesitant to make another expensive purchase from Exfigure.

Their communication with their customers is great, and fast!

I ordered a figure which hadn’t arrived after the supposed delivery date. I checked 17track to see the updated logs of my package, and it unfortunately got stuck within my states airport customs. I emailed Exfigure about this issue, and within the same day I had gotten a reply. They were understanding, and they mentioned that if my package was still stuck in customs after two weeks, I’m given the choice of a full refund or a reshipment of the figure.

So now, I chose the full refund and the email exchange happened within less than four hours, which I appreciate lots! I plan to purchase again considering the error was on my states customs and not the company. :)

Was looking for an older figure which did result in paying way more than the new retail value, but it was a need. Took a little over 3 weeks to arrive but packaged carefully and was in perfect condition. Pleased!

Large choice of figures and good quality.

Been using this company for a while for my figures. Always have had a good experience with them. They keep me updated on my pre orders when they ship after release and usually ship my orders for something in stock within a week. Have yet to receive any damaged goods so can't give any feedback to customer service in that regard

The figures arrive on time, well packed, and protected. My favorite thing about this website is the free shipping! The prices are reasonable aswell!

Item was delivered pretty fast and in perfect condition. Nothing to complain about. 5/5 stars.

Delivery service too long its not update where is my order ?

I wanted to buy a 1/8 scale figure, but being that it was nearly 5 years old, it was hard to find anywhere for a decent price. Exfigure had it for cheaper than I could find second-hand on eBay or anywhere else, and the shipping + tariffs were included for me since I’m in the USA. I was honestly extremely skeptical since the figure was a couple hundred and there weren’t a lot of reviews about them from sources I 100% trusted. However, I decided to just give it a shot since it was an MFC partner & the only bad things I’d heard were about shipping.

I ordered on June 15th and received it on June 30th, which was surprisingly fast. The shipping box was a bit dinged up as expected. I was a bit disappointed by the lack of shipping protection; they put one layer of bubble wrap around the sides of the figure’s box, and no protection at all around the tops. The box came a bit damaged but I didn’t expect it to be perfect. This is the one thing I would note before buying: if you want a perfect box, perhaps try shopping elsewhere. The figure itself also came with the support rod popped out of the base, which caused the base to get scratched while opening. I filmed an unboxing video (which I 10000% recommend you do if purchasing from them) and was able to get a small refund for the damage (~7% refund). I could have asked for more, but the damage was minor.

Authenticity wise, as far as I know, the figure is authentic. Multiple sources on Reddit told me he was genuine, and when I sent an email to Goodsmile, they also said he seems genuine. There was a slight concern with the authenticity verification of the figure, but for my peace of mind, I chalked that up to the figure being so old.

Their customer service was the pinnacle of the experience honestly. At times, they responded to me within 15 minutes. They were super receptive of concerns and answered a bunch of my questions prior to purchase. I believe Jackie is the one that handles all customer service concerns, and the positive reviews about their service is what got me to buy in the first place.

OVERALL, based on my experience, I would recommend for good customer service and authenticity. I suggest confirming that specifically your figure is new & sealed before purchasing, as I’ve heard others have issues with that.
> I would not recommend if you are looking for perfect shipping conditions.

I communicated with Jackie throughout the whole process, and the communication was excellent. She responded to all of my questions quickly and resolved every request and issue professionally. So far, I’m very satisfied with the customer service. I’m still waiting for the package to arrive, but based on my experience so far, I’m very happy with everything.

I loved the figures quality. The first 2 figures came in fast, and they are not broken. Tho I recently bought 2 figures, and one of them should have came 2 days ago. I don’t get emailed where they are or nothing else. Idk where are they. Delivery service should be better.

Had a small problem with my order. Yet due to the helpfulness of customers service it was rectified within a day.

Absolutely perfect customer service + the figure came well protected, and even the box is in perfect condition.

I will definitely buy from them again ❤️❤️❤️

Good but some figures like scales or pop up parades can be overpriced

Excellent communication and customer service. Great prices and solid shipping policy. Will return 🙂

Purchased No Game No Life - Jibril - Shiro figure (Phat Company) 1/7 scale. The figure itself is 7 years old. When I received this figure, the box was very damaged along with the plastic shell on the inside. Luckily the figure was in good condition apart from some dust and very minor paint chips on the ends of the figure's hair. I quickly contacted customer support as I was unhappy with the condition of my purchase and they stated there is nothing they can do as the figure was in long term storage so they can't guarantee the figure to be in good condition even though Exfigure state on their website their figures are in brand new condition. I tried to push for a partial refund of $150 which I knew was too much and I stated I am happy to negotiate and come to a deal we were both happy with but they could only offer me $15 USD as I did not do an unboxing video. Customer service was poor and they obviously mishandle their figures when they are in storage. I am sure buying a recent release figure or preorder figure from Exfigure would be safe but do not buy an old figure as damage is guaranteed and you will not get any reasonable refund. If they had mentioned that their older release figures might come with some damage due to long term storage conditions then I would have bought elsewhere. I am just warning potential buyers to please read their policies carefully before purchasing a figure from this store and to also read other negative reviews as this seems to be a common theme. If you're a serious collector who seeks their item to be in good condition (including the box the figure comes in) then please shop elsewhere. Amiami is a good store that provides a grading system for figures that are old or preowned so you know what to expect when the parcel arrives.

Customer service replies so fast and is so kind! ❤️
Order was sent fast and packaged well 👍
One of my figures came with minor damage that I believe the store wasn't responsible for, I decided to keep the figure and fix it myself, yet they still kindly offered me a partial refund ❤️

I'm beyond satisfied and I'll definitely purchase from there again! Sending lots of love to the entire exfigure team 💕

Figures are usually packed well and legit, however customer service is useless.
I needed my address changed before the package was shipped out, and I was assured this change was made. However it wasn't, and the package was delivered to the wrong address.

Honestly, I was nervous at first because they had a pretty rare figure BUT they came through! Customer service was AMAZING, they disclosed the flaws on the figure they had and confirmed and compensated me before shipping it; ALSO, they compensated me for another mark I found when it was delivered. All the flaws were pretty small and barely noticeable too!

I bought a wonderfull statue from exfigure delivered really good