Nin-Nin Game Reviews 

3,191
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the action figures and collectibles always arrive securely packaged, in pristine condition, and fully protected during international transit. Many consumers also deeply appreciate the highly competitive market prices, the wonderfully extensive product selection, and the rewarding loyalty program available. However, some customers also noted that international shipping options tend to be a bit pricey and can occasionally include unexpected extra costs. A few other people also felt that preparing orders and dealing with overseas delivery times can sometimes take longer than initially expected.

What people talk about most

Product

Users describe positive interactions with product, highlighting great overall sculpts, anime-accurate... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that shipments are consistently fast,... See more

Price

Consumers find price to be positive and consistently report great value and competitive costs across a wide... See more

Order

Reviewers highlight positive aspects of order, noting that packages consistently arrive on time,... See more

Website

People report positive experiences with website, highlighting competitive pricing and excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the first time using this company and I did expect lengthy delays with the delivery coming over seas but they were quicker than I thought, so top marks for delivery service, the price was exc... See more

Rated 5 out of 5 stars

One of my favourite sites to buy from, and not just Japanese sites. Ordering process and delivery is always spot on. Items always arrive well packed and in great condition to UK. They also run som... See more

Rated 5 out of 5 stars

Second time buying from this e-shop and everything was GREAT as the first time. All the figures were well protected, shipping by sea was flawless and everything arrived in mint condition. The discou... See more

Rated 5 out of 5 stars

I've been getting my collectible from nin-nin-game.com since 2019 and I've never been disapointed ever period!! They even have been there when I couldn't pay for one of my order at the time when m... See more


Company details

  1. Figurine Shop
  2. Collectibles Store
  3. Game Store
  4. Hobby Store
  5. Toy Store
  6. Trading Card Store

Written by the company

Nin-Nin Game is the specialist for Japanese Import of Video Games, DVD/Blu-rays, and hobby goods (figures, goodies, collector items, etc.) brand new or used, and your one-stop shopping ressource on the internet! Everything directly imported from Japan (Osaka) ! Since 2006, we provide Japan import enthusiasts a large and daily updated range of collector products and limited edition items only available on the Japanese market. All products scheduled to be released in the coming months are available for pre-order, and regularly added and updated in our catalog. Check our site daily for updates and specials! We ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(3,191)

506 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of time, money and hope

Very very very x3000 slow response to ticket I have raised, Team replied to my query two days. Purchased an item on 31/08 and has yet to be shipped, to this context I paid for DHL express shipping hoping that I would get the item within a reasonable short time, but the preparation time take ages to be done. So next time I won’t bother using express shipping.

31 August 2026
Unprompted review
Nin-Nin Game logo

Reply from Nin-Nin Game

Dear Customer,

We sincerely apologize for the delay in our response and for any frustration this may have caused.

Regarding your order, please note that our preparation time generally takes around 3 to 4 business days, although this is an indicative timeframe and may vary depending on the circumstances. Your order was registered on Monday and has been shipped today, Friday.

Please also note that the delivery times displayed for each shipping carrier, including DHL Express, do not include our order preparation time, as specified on our website. The DHL Express timeframe only applies once the parcel has been handed over to DHL.

We completely understand that you chose DHL Express expecting a faster overall delivery, and we are sorry if this distinction was not clear enough.

We would kindly ask you to take these preparation and shipping conditions into consideration when evaluating your experience and rating our service.

Thank you for your understanding.

Best regards,
Nin-Nin Game Customer Service

Rated 3 out of 5 stars

Didn’t send preorders then cancelled

Had ok experience on previous orders but a recent preorder has been a total disaster by Nin-nin with terrible service in my opinion. I preordered 2 items and then about a month after they were supposed to release contacted Nin-Nin when they would be shipping as they were showing both items as in stock on the product pages. They then replied that they didn’t actually have the items and would cancel the order.

It is one thing to cancel the order but if I had not contacted them they probably wouldn’t have let me know and kept the money as it was already a month after the items were released. So customer service on this order was pretty abysmal all around

Both items are impossible to get now so I’m basically screwed out of getting these (unless hopefully a rerelease happens, although I will probably look to order them elsewhere)

Edit: Nin-Nin have reached out and have tried to remedy the situation with a discount code. Which I appreciate so have upped the review to 3 stars.

1 July 2026
Unprompted review
Nin-Nin Game logo

Reply from Nin-Nin Game

Dear Customer,

We sincerely apologize for this situation and completely understand your frustration, especially considering the many orders you have placed with us over the years.

This kind of cancellation involving limited items is extremely rare, and unfortunately the distribution of these particular items became very complicated after release. Our team kept you waiting because we were actively trying to find stock and a solution for your order, but unfortunately we were unable to secure them.

We are truly sorry for this outcome and for the poor experience. We will contact you again shortly with further information.

Thank you for your patience and, most importantly, for your long-standing trust in Nin-Nin Game.

Best regards,
Nin-Nin Game Customer Service

Rated 5 out of 5 stars

Top marks across the board…

This was the first time using this company and I did expect lengthy delays with the delivery coming over seas but they were quicker than I thought, so top marks for delivery service, the price was exceptionally good and my order came well packaged and not damaged in anyway. Will 100% use again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Been shopping here for years

Been shopping here for years; they ship fast and have a very generous loyalty program. Great customer experience; they are always open to a conversation and respond quickly.

19 August 2025
Unprompted review
Rated 4 out of 5 stars

⭐ Nin-Nin Games Service

⭐ Nin-Nin Games Service: 5/5. Shipping was fast, packaging was impeccable, and customer service was excellent, as always. Product Review: The Aniplex Marin Kitagawa (Halloween Bunny Ver.) figure offers a mixed experience. Pros: Great overall sculpt, excellent hair shading, and real-fabric tights that add a striking, premium touch. Cons: The figure feels somewhat small in hand (22.5 cm), and the facial finish is a significant simplification of the brand's prototype; it falls short of expectations for a label like Aniplex, especially when compared to more affordable figures of the same character. A solid choice for die-hard Marin fans, though there is room for improvement regarding the face's quality control.

17 August 2026
Unprompted review
Rated 4 out of 5 stars

Multiple purchases from them

I've been purchasing from Nin-Nin for a year already, both In Stock and Pre-Order.
The prices are fair (in most cases), the shipping is fast (15 days at most, unless it's a holiday, in which the delay is understandable), and the Pre-Order items arrive quite fast once the deadline is over.
Customs aren't crazy expensive, which does contribute in purchasing from them repeatedly. I end up saving money compared to purchasing in my country (in which most items never really arrive, or arrive 1 year later with double the price).
I wish they could have a better customer service, because I contacted them via different mediums with some questions and it was fruitless, and makes the experience a bit frustrating, specially since they're an online store and not one you can actually reach in person to share your concerns.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great item

Took a little bit longer to pack and send the item I bought, maybe 14 days. Fast shipping, great packing. To Norway.

14 August 2026
Unprompted review
Rated 4 out of 5 stars

Action figure Amazing Yamaguchi / Revoltech: Attack on Titan - Jaw Titan and Female Titan, pre-ordered and with bonus faces.

I ordered two "Amazing Yamaguchi / Revoltech: Attack on Titan - Jaw Titan and Female Titan" action figures, both pre-ordered and with bonus faces.
They arrived in Italy in perfect condition (although I would recommend Nin-Nin Game using additional packaging to protect them; there are refund guidelines, so using additional protection should be necessary).
Unfortunately, there were additional taxes I had to pay when I received the delivery (it would have been better to have known the amount in advance), so the price, which seemed excellent and which I had considered the expense, was later increased.
Reliable seller.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Ninnin wins

Non nin always looks out for me uncle my Naruto Uzumaki I've never gotten a single sh figuart from them damaged ...

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Nin Nin is now a sure thing

Nin Nin is now a sure thing: everything is perfect—pay later, when the product is released. A guarantee for buying models, statues, video games, and all things nerdy

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support!

Did you have the gift I wanted to get for my best friends birthday in stock? YES
Did you ship my order immediately and it came in with no delay? YES!
Typically that's all you need but honestly, the best experience was dealing with Aurélie in customer support. I contacted customer support first before making my purchase to ensure what I was looking for was in stock. I'm typically worried shopping somewhere new and Aurélie but all my worries to ease and I felt great about my purchase. I couldn't be more thankful and I think my best friend is really going to enjoy his gift!

Thank you Nin-Nin Game and especially thank you, Aurélie!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

My Go-To Store for Japanese Collectibles

I've ordered from Nin-Nin-Game multiple times, and every experience has been excellent. The items always arrive well-packed, authentic, and in great condition. Shipping is reliable, and customer service has been helpful whenever I had a question. I highly recommend them to anyone looking for Japanese collectibles or figures. I'll definitely keep buying from them!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

My personal review

This site has always been very reliable, I've always received what I purchased and in excellent condition, excellent communication through tickets too!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

It's my first time buying from them and…

It's my first time buying from them and I was very pleased. Package got here fast and well protected. I was nervous at first since I have never order from them, and I've been collecting since 2012. If you have any doubt on buying from them I hope my review helps clear that doubt

30 June 2026
Unprompted review

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