While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Denna sida har inte startats av Impecta och bevakas ej. Välkommen att kontakta oss direkt via e-post för bästa möjliga service!
3.3
391 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great variety and service as always!
Reply from Impecta Fröhandel
Hi Martin, Thank you so much for your kind feedback! We’re delighted that you’re happy with both our selection and service. Your continued support means a lot to us! 🌱💚 / Ylva
Zero communication, zero answers to emails about expired seeds, or question about shipping being extremely late and without a text to let you know it arrived. The number of seed is BS, especially where there are "hundreds", like chives and alike.
Only tried 2 packs to germinate. One, has zero, so far...
The other, barely half, with yellow weak start....
The prices are not cheap. And if you see discount, expect that the seeds to expire this year. But maybe over there they germinate and grow tomatoes in autumn/winter. At least have the common sense to ad this to the description...
So no, I would not recommend or will I ever purchase from this site.
Reply from Impecta Fröhandel
Hello,
We are very sorry to hear about your experience and fully understand your disappointment regarding the delayed delivery, lack of notification, seed quantities, short best-before dates and poor germination.
If your emails were sent to a no-reply address, they unfortunately did not reach our customer service team. Please email us at info@impecta.se and include your order number and details of the varieties concerned. We will, of course, investigate what happened and help you further. We offer a germination guarantee and will gladly arrange replacement seeds or a refund.
Thank you for bringing this to our attention. We are truly sorry that we did not meet your expectations./ Ylva
I bought flower seeds: shipment was very fast (to Poland), delivered to the postbox. I also like the selection of the flower seeds: in Poland the seed market is not very good. But I will not buy here anything again: 2 out of 5 seeds were of the last 8-9 months of shelf life. With zero to very low germination. The seeds are quite expensive though.
Reply from Impecta Fröhandel
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied with your sowings, and we regret that the results were not what you had hoped for.
For us, it goes without saying that our seeds should be of high quality. That is why we source our seeds from certified suppliers, bring in fresh seed every year, and carry out regular germination tests on our annual varieties. It is very unusual for seeds to lose all germination capacity within such a short period, which is why we would very much like to look into this more closely.
We offer a germination guarantee on our seeds, which means we are happy to help if something has not germinated as it should. If you contact us and let us know which varieties are affected, and preferably include your order number or customer number, we will review what may have happened. Of course, we will help you with new seeds, an alternative variety, or another solution that suits you best.
We hope you will get in touch with us so that we have the opportunity to help you further.
/Maria, Impecta Fröhandel
Thank you for your response, but it does not explain why your prices are so very much higher than the other companies selling seeds. The other companies also have high response for the seeds to grow and have high quality. I will never purchase anything from Impecta again and I will never recommend anyone to purchase from Impecta
Reply from Impecta Fröhandel
Hello Barbara,
Thank you for your honest feedback. We understand your frustration, and we are sorry to hear that this is how you feel about us.
Our ambition is always to offer carefully selected seeds and a high level of service. We germination-test all seeds, and if they do not meet our standards, they are not included in our assortment. We also work only with certified growers 🌱 In addition, we offer a germination guarantee, which means that if the seeds do not grow as expected, we will send new seeds free of charge.
At the same time, we fully understand that price is an important part of the overall experience. We truly appreciate that you took the time to share your view, and we will pass your feedback on internally.
It is of course very sad to hear that you do not wish to shop with us again, but we are grateful that you let us know how you feel. / Ylva
Tack för att du delar med dig av din upplevelse.
Vi har förståelse för att priset är en viktig faktor, och vi arbetar för att våra fröer ska hålla en hög och jämn kvalitet. Alla fröer packas för hand och vi gör regelbundna grotester för att säkerställa att de gror bra och fungerar i vårt nordiska klimat.
För att du ska känna dig trygg i ditt köp har vi också grobarhetsgaranti – om dina fröer inte gror får du nya av oss. 🌱/Maria, Impecta Fröhandel
The worst place to deal with. I ordered seeds and waited for about 20 days, but they never arrived. When I informed them that the order hadn’t arrived, they asked me to wait. When I told them I had already waited and it still hadn’t arrived, they said they would send a replacement. I waited more than 15 additional days for the replacement, but it never arrived. They also refuse to provide tracking for the shipment. It was the worst experience — a complete waste of my time, money, and patience.
Reply from Impecta Fröhandel
Hi Ahmed, and thank you for letting us know — we’re truly sorry for the frustration this has caused you. We completely understand how disappointing it is to wait that long, twice, without receiving anything.
So we can look into what may have happened and help you properly, could you please send us your order number (and if you have it, the name/email used for the order)? You’re very welcome to email us directly at info@impecta.se
and we’ll check the shipment details right away and make sure you get a solution — either a new delivery or a refund, depending on what’s best in your case / Ylva
Fast and free delivery
Very nice pricelevel and good assortment
Insanely fast delivery. It was less than 48hours, four days before Christmas. I got seeds for handing out at my mothers funeral so having such a good experience is lovely.
Reply from Impecta Fröhandel
Thank you so much for your kind words.
We are truly honored to have been part of such a meaningful occasion, especially during such a difficult time. It warms our hearts to know that we could provide a positive experience when it mattered most.
Our deepest condolences for your loss, and we wish you and your family peace and comfort. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards, Maria
---
Some seeds just dont sprout but they continue to sell them anyway. These are Kaki and Guava and even if they eventually send me new ones they dont sprout either. Seeds are probably old or treated the wrong way so they should check this out. Lots of people buying seeds just think its them.
Bought some ensete-seeds that were all dead/rotten. No response from customer service after over a week. Would not reccomend.
Reply from Impecta Fröhandel
Dear Ernest
I understand that you are disappointed if your cultivation did not go as intended. It is very important for us that our seeds are of the highest quality. We ensure this by only trading with well-proven suppliers and we have a well-developed quality work through proper storage in refrigerated warehouses and we are regularly testing the seeds ability to germinate. If the seeds don´t germinate, we apply a germination guarantee, which means that we always send new seeds if they haven’t germinated. We gratefully accept all comments on our products, and we follow up all complaints.
Our customer service usually responds to emails within 1-2 business days. Please contact us again if you haven’t heard anything from us. We are to happy answer your questions about cultivation. You can send an email to your Swedish division at info@impecta.se or to our Norwegian division at info@impecta.no.
Regards/ Jessica, Impecta Fröhandel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
