Recently bought some glasses that were meant to adjust to my eyesight, having received them I couldn't read through them Emailed them to advise this and they offered me 20 percent back of my £40!!?... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Collagen Lifting body lotion
This company actually replied back and answered my refund request for COLLAGEN LIFTING BODY LOTION, but because I was out of the guaranteed refund date by a week, they refused.
I went on the date that I had received the product not the date it was ordered so I am very disappointed.
On the product it self they offered and discount on the next purchase. Please ??????Really?????
I want to return it because it DOES NOTHING to improve my skin!!! Offering me a discount on the next order is NOT going to make the product better.
So in short it does not work AT ALL
Absolute disgrace of a company
Absolute disgrace of a company. I requested a refund within their stated timeframe - product unused. I have received several emails offering a percentage discount of the purchase price to keep the product and have now received no communication since refusing their offer. The marketing for the item I ordered is misleading and fake. I will be reporting to trading standards. DO NOT USE
DO NOT USE THIS COMPANY
Bought eelhoe retinol eye stick from Elycura for £26.99. Found out afterwards the same product was on Amazon for £5.99 and other sites for a similar price.
This company is the next best thing to a con IMHO.
Do not use them, their prices are inflated beyond belief.
Wasted over £20. on this product, to line their banks accounts.
Beware and please do not use them under any circumstances for anything
I have email threads of over 3 weeks…
I have email threads of over 3 weeks asking for my money back from the minute I got delivery. Scam company. Took money and the product delivered wasn't what was pictured and was a cheap version that I could get from Temu for about £2 when they charged me £15 a pot.
Refused to give me full refund, worst customer service and I'm stuck with a product I will not use. The score on their emails from trust pilot is made up, do your research
After reading reviews i put in bin.
After reading reviews i put in bin.. Im diabetic on a lot of meds not worth the chance of my life
On June 24th I ordered Firm and Restore
On June 24th I ordered Firm and Restore. I immediately sent a request to cancel the order. There is a customer service phone number, however no one works the phones. I sent email after email to the customer service posted email because I never received a confirmation that the order had processed. Nothing, it was like pulling teeth to get answers pertaining to the order, for instance I never received a tracking number. I asked more than once for a refund... nothing! Today I received an email saying that the order was lost and did I want a replacement. Why would I want a replacement when I wanted to cancel the order in the beginning. I demanded a refund. Let's see if I get it after all of this time.
I have also contacted the better business bureau. This is the worst company, the worst customer service I have ever had the misfortune of dealing with.
The only reason I gave this review one star is because I couldn't write the review without giving a rating. Otherwise I would not have given a star at all!!!
The lip oil does nothing
The lip oil does nothing, This company are a bunch of scammers lying to the people promising on things they cannot deliver,promise 100% money back guarantee and they lie they will only offer 10% which l didn’t even get from them, complete waste of money, please avoid at any cost.
Elycura customer care.
I bought some auto focus glasses from them. They sent me an email confirmation of my order and then sent me a tracking code for inpost. Meant to be with inpost on the 16th of June 26 and meant to be with me by 22nd June 26. I called inpost and they claim they never recieved the package from Elycura. I emailed Elycura help and not heard from them since. There are lots of areas that need improvement and too many to list here but they could improve their customer service, fulfil orders and send them out before claiming order is fulfilled.
After reading lots of negative reviews…
After reading lots of negative reviews for this company my experience has been the opposite. I ordered some of their products on a whim then changed my mind. I emailed Elycura and within 24 hours I was refunded, no questions asked. Thank you Elycura
This company are a bunch of scammers…
This company are a bunch of scammers lying to the public promising on things they cannot deliver, complete waste of money and NEVER again.
Appalling customer service
Finally having to settle for a 50% refund because I don’t have the time or energy to argue. Website says there is 100% refund policy. They absolutely will not honour this. Total scam. Appalling customer service. AVOID AT ALL COSTS
The lip pumping oil is just nothing
The lip pumping oil is just nothing - light and does not adhere to lips. It is dishonest. Dianne Eden
Scam company - AVOID
I award this company zero stars. This company is a scam. I ordered two bottles of Elycura face serum via Facebook. They didn't turn up, they sent a bottle of something called "botox face solution" which I did not want nor did I order. I've tried to get my money refunded. They offered 20percent, then 30percent now final offer of 40Percent. I want a complete refund as I did not receive the goods. Do not buy anything from them. They are total scammers.
Waste of money …
Hair removal cream by this company is a waste of money. it did not remove 1 single hair on my face after using quite a few times. Then i chatted with company who advice me to use more cream. still did not work. Then they gave me a refund of £2.67 !
Very disappointed with service and…
Very disappointed with service and product waited 10 days for pumping lip oil fareness to elycura the replied straight away to my email and yodel had had the product for 4/5 days but on collection excited to use it I've now applied oil for a second time and absolutely nothing not one bit of difference to my lips not even a tingling what a waste of £28.
Elycura Plumping Lip Oil for…
I purchased the Plumping Lip Oil for £24.99, but I've just found the same product on Amazon for £4.99. This product does not work so don’t waste your money even at £4.99……….Total Ripoff
I bought lip oil from Elycura
I bought lip oil from Elycura. They promise a full refund if you’re not satisfied with the product which is completely false. When l emailed them explaining l wanted to return 2 of the 3 lip oils l had purchased it seems they do not actually give you a refund! I have been offered 10% of what l paid and a 15% voucher off a future purchase which apparently demonstrates their commitment to excellent customer service! Do not buy anything from this company
I have not bought anything from them…
I have not bought anything from them because it is a wellness scam. I no all about these arse wipes from a science communicator called professor Dave who outed them for what they are, low life scum who use lies to scam people out of money. Peter A. Mccullough Is the grifting scumbag who hypes up this fraudulent company. Google professor Dave explains and then search for....Peter A. Mccullough, Nicolas Hulscher, and the rise of predatory journals. You will learn all you need to know about this scumbag.
Dear Besque Missing oil
Dear Besque, I have every email you have sent me and there is No paperwork attached to fill out to start any sort of investigation, I have gone through everything and I do not see it, will you please resend it to my email.
No stars absolutely rubbish!
No stars absolutely rubbish!! Complete waste of money 😡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.