Because Westpac would not release more than $200,000 in a transaction the settle ment was late. Nev and staff were sympathetic, helpful and adaptable to this situation thus removing a lot of stress. M... See more
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Company details
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A privately owned New Zealand company providing international money transfer services to banks, individuals and businesses. Australasia’s only interbank market Spot FX voice broker.
Direct FX - The Smart Currency Transfer Alternative
Written by the company
- A very personal and professional service
- - Significantly better exchange rates than traditional banks - Friendly, personal service from extremely experienced dealers - Charge no, or low transaction fees - Understand the global bank payment system
Contact info
Level 7/70 Shortland Street, Auckland Central, 1010, Auckland, New Zealand
- 0800560006
- info@directfx.co.nz
- directfx.co.nz
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Very fast to respond
Very fast to respond, incredibly helpful. And most importantly I trust them 100%.
Very good responsive service and fast…
Very good responsive service and fast settlement.
Our TT parner for over 7 years
We have been using DirectFX for our international payments since 2018.
Their rates are very good and they are quick to respond and easy to deal with & good communications
So easy especially when already used…
So easy especially when already used and it’s a quick email to Nev Fisher.
The chaps at DirectFX are always super…
The chaps at DirectFX are always super quick and very friendly. They make every transaction easy which takes stress off: always a bonus in these stressful times. 🤗
Great service as per usual
Great service as per usual. Fast and easy to work with. Thanks
Great company doing the basics perfectly
Being a long term customer, the process is very easy and quick and the rates are so much better than my bank.
Fast and very correct
Fast and very correct. With newcomers a complete description of requirements will speed up the start further.
Positive communication
Good communication. Friendly and easy to work with. Oh and the rates are good.
Made transferring funds to Australia…
Made transferring funds to Australia simple and quick.Will use again
Very proffesional
Very proffesional. Really easy to communicate with, very quick , helpful and transaction went very smoothly 👌
Excellent international funds transfer service
DirectFX offers an easy to use web interface, and a mobile app, backed up by helpful human contact by phone when needed. They offered a good exchange rate, even for the moderate amount I was transferring, and the transaction was completed within 24 hours
A really easy way to transfer monies.
A really easy way to transfer monies.
Very prompt service.
Fast and efficient service
Fast and efficient service! Have dealt with them many times over the years. Very consistent and will continue to use their services in the future.
Fast
Fast , clear process and good communication. Rates. quite competitive compared to the banks
Very profesional service
Very profesional service. Answered email quickly and in an informative way.
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