FP Markets Reviews 

I had a great experience with FP Markets, specially that Maria Moussa assisted me with withdrawal last week and I have received my funds on the exact time, Thank you for your assistance

Friendly and helpful customer service, sorted out my query, special thanks to Ms. Maryam Tajiri, she handled my query professionally, and followed up with me till it was fully sorted

Dear FP Markets Compliance Team,
(Cc: Kibet Evans - Capital Markets Authority)
I am writing to formally reject the misleading claims made in your latest response. Your assertions regarding third-party delays, client status, and regulatory jurisdiction are directly contradicted by hard evidence, including email communications, bank statements, and account records in my possession.
Please address the following undisputed facts:
1. The Third-Party Bank Claim is False:
You claimed the issue stemmed from a third-party payment processing delay. However, FP Markets explicitly instructed me to obtain a verified bank statement to confirm the transaction. I obtained and submitted that certified statement, which proves the bank processed the funds as required. Despite receiving this proof, you failed to credit my funds.
2. Unlicensed Onboarding of Kenyan Residents:
You claim I am not onboarded with your Kenyan entity. The records show that when FP Markets initially onboarded me and requested proof of my Kenyan residency, FP Markets was actively soliciting and onboarding Kenyan citizens before obtaining a license from the Capital Markets Authority (CMA). Do you deny that you were onboarding Kenyan residents prior to acquiring your legal license?
3. Unauthorized Transfer to Offshore St. Lucia:
After collecting my Kenyan residency documents, you quietly shifted my account to an offshore entity registered in St. Lucia without my explicit, informed consent. Now, you cite this offshore entity to claim that local regulators have no jurisdiction. Using corporate shuffling and island registrations to evade local accountability does not release you from your financial obligations.
4. Retaliatory Account Blocking:
If FP Markets has operated in good faith, explain why my trading account and portal access were blocked on the exact day I submitted a formal complaint. Fortunately, I foresaw this tactic and requested my complete, official trading statements a week prior to lodging the dispute, alongside saving all historical correspondence.
5. Contradictory Client Status Claims:
Your assertion that I am "not a client" is disproven by your own automated systems. I continue to receive official support updates, promotional material, and monthly account statements from your team. A institution cannot claim an individual does not exist as a client while its servers continuously process and issue official financial records to them.
To the Compliance Team:
Hiding behind corporate rebranding exercises and offshore shell structures does not erase contractual obligations or historical debt. Blocking clients from their portals the moment a dispute arises is a clear admission of bad faith.
I demand that FP Markets unblock my portal access, acknowledge the evidence provided, and resolve my outstanding balance immediately. All documentation—including initial onboarding requests for Kenyan proof of residency, certified bank statements, and historical account reports—remains fully submitted to the Capital Markets Authority for investigation.
Sincerely,
Betty Lueth

The entire experience was difficult and time-consuming throughout. Genuine progress was only achieved after Allyjury stepped in, bringing the matter to approximately 350k

Chrisinos was very helpful. Good customer service

excellent service

I've been working with FP Markets for about a year now, and I can say I haven't had any problems with the basics. I've had a very satisfactory experience, especially regarding fund security, withdrawal methods, and speed. On the night of July 1st, I experienced a serious problem; my account was liquidated within seconds due to my EURMXN long position, which was open during the rollover hours after the quotation. In the ensuing process, it was determined that I was liquidated due to excessively wide spreads overnight, something I've never seen with any other broker, and a decision was made to return the funds to me. My problem was resolved in some way. Overall, I can say my experience with FP Markets is positive. In my evaluation, I particularly think that the most important feature that sets FP Markets apart from its competitors is its customer support unit. I am especially grateful to my customer representative, Mr. Yılmaz Serden, for his work ethic, diligence, and hard work. There were times when he even responded to my emails outside of working hours, even on weekends or holidays. I would also like to extend a special thanks to Mr. Fatih Sercan, my İB broker representative at FP Markets. I assume that FP Markets' relevant departments will read this review. My recommendation to FP Markets would be to continue retaining highly skilled and rare individuals like Mr. FATİH SERCAN, who are deeply involved in market dynamics and possess exceptional expertise. In summary, my overall assessment of FP Markets is positive, and I can add that their customer support team works exceptionally well. My most important criticism is that the daily and weekly opening and closing spreads are excessively high, placing them below average compared to competing brokers. My advice to investors is that until FP Markets takes serious measures in this regard (for example, by presenting prices with a partial delay during rollover hours), FP Markets is definitely not suitable for swing trading methods, especially for exotic currency pairs; it is only suitable for intraday trading.

Great Broker with there best cutomer service.

Brilliant broker by far the best I've ever used. Great app and withdrawals are rapid. Customer service is also excellent. Keep up the good work.

Responsive customer service

Worst service ever specially for withdrawal.if you have a little amount they will try to keep it instead of refunding it on your card

fp markets is great , i don't care what they do in the backgrounds but you just gonna know how to trade, it's not there fault you loose your money, it's all about Knowledge. :) fp markets please don't cheat on y'all clients, i know you got more équipements then we , hahahaha, luv ya !!!!!

Great customer service. Very quick and efficient,

Best customer service

I’m writing this review long after the incident, which started on June 1, 2023. I recently came across my old emails and support chats while cleaning my inbox, and they reminded me how hard I tried to explain that my withdrawal requests had never been processed.

I submitted several withdrawal requests totaling around $2,300, but I never received any of the money. Later, I discovered that the broker had blocked my account and instructed me to contact support. After that, no one responded to me anymore.

It was an extremely stressful and difficult experience, but eventually I moved on and continued trading elsewhere. In my opinion, this broker treated me dishonestly and lost a serious and profitable trader.

Do not waste your time or money here.