Derila Pillow Reviews 

45,049
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 20,285 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward, and many note that their shipments arrive quite quickly. Consumers also truly appreciate the comfortable and supportive design, which helps them fall asleep much faster and wake up feeling refreshed. However, some reviewers were not happy with the checkout process, mentioning unexpected add-ons and extra items added during purchase. A few other people also felt that delivery times were occasionally longer than initially expected by buyers. Some people also felt that the pillows unfortunately did not relieve their specific neck discomfort or fit properly for side sleepers.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. Some... See more

Order

Reviewers mention ambiguous feedback about order processes, highlighting both smooth website navigation and... See more

Quality

Consumers find quality to be ambiguous, reflecting a wide range of differing experiences. While many... See more

User experience

Customers had positive experiences with user experience, highlighting that the site is easy to use,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What made it great was the ease of ordering; what made it a negative was the push for yet more products. Sigh. In the interim, this pillow looks well constructed and I'm looking forward to receiving m... See more

Company replied

Rated 4 out of 5 stars

I had a difficult time the first time I filled out the order. I was ordering 2 (Two) pillows and it said I had ordered 1 (One.) I deleted the order and started over to also receive the 10% discount... See more

Company replied

Rated 4 out of 5 stars

Didn’t wait longfor delivery. My neck doesn’t ache so much. Would be good for a nice pillowcase and fit. I am currently placing a normal pillowcase on top of the one I already nought with the pillow... See more

Company replied

Rated 5 out of 5 stars

Great product. My only concern is because I am a cpap wearer and a side sleeper, I experience some discomfort due to the misfit of the pillow and cpap mask. Hoping for a new design with that in mind f... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.1

Great

TrustScore 4 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(45,049)

25,386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

EASY TO USE.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Bob,

Thank you for sharing your experience with Derila; it is great to hear that you find it easy to use. We really appreciate you taking a moment to leave this review.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

Very Easy Ordering Process

This was a very easy ordering process. However, I did not like the continuous “buy one more” pushes on more website pages. I know I only wanted to buy two pillows and two pillow covers. I really don’t like to be pushed so hard to buy more than I want to and more than I can afford.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Micki,

I'm glad to hear the ordering process felt easy for you, and I really appreciate you sharing how the upsell prompts on the website came across. I understand how repeated suggestions to add more items can feel pushy, especially when you're clear about what you want and what fits your budget. I'll make sure your comments are passed along to the team as we continue refining the shopping experience.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

The top selling ergonomic pillow in the…

The top selling ergonomic pillow in the US.
It would have been better to see all the associated offers up front and not after trying to check out.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Ruben,

I'm glad to hear you were interested in our ergonomic pillow, and I appreciate you sharing your thoughts about the checkout experience. I understand it would have felt better to see all the associated offers clearly upfront rather than encountering them only at the final step, and I’ll make sure your comments are shared with our team as we continue refining the way our website presents these options.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

it was straight forward BUT too much of…

it was straight forward BUT too much of the top up offers almost made me want to cancel the order and no confirmation of the actual total order.

8 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Amuna,

I’m glad to hear the ordering itself felt straightforward, and I really appreciate you pointing out your experience with the extra top-up offers and the lack of a clear final total. We want the checkout to feel simple and transparent from start to finish, so I’ll make sure your comments are shared with the team as we continue improving the website and purchase flow.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Convincing advertisement.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Felicity,

Thank you for sharing your thoughts with us; it is great to hear that our advertisement made a strong impression on you.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

Okok

Ok stop asking me to review

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Brenda,

Thank you for letting us know how you feel about the review requests. We never want our messages to feel bothersome, and I appreciate you taking a moment to tell us.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Excellent thread about research week…

Excellent thread about research week twerking Ty de Beatles go on vacation

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi,

It’s great to hear that you had such a positive experience and enjoyed what you read. We really appreciate you sharing your thoughts with others and are glad it left a good impression on you.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

Good description of product

Good description of product, but pushing too many additional products.

6 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi,

I'm glad to hear the product information was clear and helpful, and I appreciate you pointing out how you felt about the number of additional offers you were shown. I'll make sure your comments are shared with the team as we continue reviewing how we present extra products during the buying process.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Communication was excellent and…

Communication was excellent and shipping was quicker than expected.

24 July 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Michael,

Thank you for sharing this, it is great to hear that you were happy with the communication and how quickly your order arrived. We really appreciate you taking the time to review your experience with Derila.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

Easy to use site, not sure about pillow as I haven't received it

I have not used the pillow or received it yet but the reviews look great so I'm trying it. I am upset, I ordered one pillow and cover and you are sending two.

6 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Betty,

Thank you for sharing your initial thoughts while you’re still waiting to receive and try your pillow. I understand your frustration about seeing two items instead of the one you intended to order, and our customer service team will be happy to review your order details with you and clarify or correct anything needed if you reach out to them via https://derila.com/contact-2.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Simple instructions.

Simple instructions, easy-to-use. Great product.

8 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Glynis,

Thank you for sharing your experience with us; it is wonderful to hear that you found everything simple to use and that you are enjoying your Derila product. We really appreciate you taking a moment to leave this review.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Everything was very simple.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Freida,

Thank you for sharing this with us; it’s great to hear that everything felt straightforward and easy for you. We’re really glad you had a smooth experience with Derila.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

Too many add-ons.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Mickey,

I'm glad to know your overall experience was positive, and I appreciate you pointing out that the number of add-ons felt like too much. I'll be sharing this with the team as we continue reviewing how offers and extras are presented during the ordering process.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Can't wait to try my new pillow I have…

Can't wait to try my new pillow I have used all the other pillow's

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi David,

Thanks for sharing your excitement with us; it’s great to hear you’re looking forward to trying your new Derila pillow after trying so many others. I hope it brings you the comfort and support you’ve been searching for.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

I dint know I have no pillow yet

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Kazem,

Thank you for sharing this with us, and I understand it’s difficult to leave a review when you haven’t received your pillow yet. If you need help checking the status of your order, please reach out to our customer service team via https://derila.com/contact-2 so they can look into this for you.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 3 out of 5 stars

Easy to find stuff

Easy to find stuff. Hard to figure out how to apply discount. Too much needed to "rate"

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Lynne,

I'm glad to hear you found it easy to navigate the site, and I appreciate you pointing out that applying the discount and going through the rating steps felt confusing and a bit too much. I'll make sure your comments are shared with the team as we continue working on making checkout and feedback quicker and more straightforward.

Best regards,

Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

great serviceGreat Experience

great service

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Frank,

Thank you for sharing your experience with us; it's wonderful to hear you received great service from Derila. We really appreciate you taking a moment to leave this review and support our team.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 4 out of 5 stars

I need to use products before I can…

I need to use products before I can comment.

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Deborah,

Thank you for sharing this note, and I completely understand wanting to properly try the products before giving any detailed feedback. If you ever have questions while using your Derila product or would like assistance, you can always reach our customer service team through https://derila.com/contact-2.

Best regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

easy to follow

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Lucille,

Thank you for sharing this, it is great to hear that everything was easy to follow for you. We’re glad your experience with Derila went smoothly from your side.

Warm regards,
Joan Torres
Derila Customer Care Manager

Rated 5 out of 5 stars

Excellent product

Excellent product

7 September 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hi Thanh,

Thank you for sharing this — it’s wonderful to hear that you’re so happy with the product. We really appreciate you taking the time to leave a review and support Derila.

Best regards,
Joan Torres
Derila Customer Care Manager

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